Winback: SMS Marketing

Thanks for your review. Happy to hop on a zoom call with you if you have more questions :)

We see major potential in your store and products. I'm pumped to really scale this store with you!

So glad to see you getting hundreds of sales through the app! And you're accomplishing this without even using the Abandoned Browser feature.

Feel free to try it. A mobile popup gets triggered after 10 seconds of looking at a product. With 2 taps, the shopper can get a discount code texted to them to buy the product they’re browsing. And if they don't buy, your abandoned cart sequence kicks in. You should get another instant boost by turning this on :)

Hi Acoustic Vibes Music,

It's amazing to hear about the significant increase in sales you've experienced with our app! We're happy to know that our system has made a difference for your business, and we truly appreciate your recommendation. If you ever need any assistance, feel free to reach out.

Warm regards,
Gabriel

Thanks for your review :) I made a screencast video for you after I reviewed your account: https://www.loom.com/share/53bcb18ea18f4de48f62e0da5007ccf5

Hi Sock Mafia,

Thank you for your kind words! We're thrilled to hear that you find our app simple to use and that it's been beneficial for your store. We appreciate your recommendations to friends as well. If you ever need any assistance, don't hesitate to reach out!

Best regards,
Gabriel

Hi Anne Pro team,

Thank you for sharing your positive experience with our app! It's wonderful to know that it has helped you save many orders. We're glad that Joe has been able to provide valuable advice and support. If you ever need further assistance, feel free to contact us anytime.

Warm regards,
The Winback Team

Thanks! We love helping, especially driving incremental revenue/sales.

Hey Harajukustreetwear,

It's fantastic to hear that our app has been delivering a great ROI for you since the very beginning! We're committed to providing a valuable service that contributes to the growth of your business. If you have any questions or need help, don't hesitate to reach out to us.

All the best,
The Winback Team

Thanks for your review!

I took a look at your messages and have a couple suggestions/comments:

1) First, great job replying to your responses. Most merchants just ignore the SMS responses. But I see you're going the extra mile by replying and giving advice to your customers on how to use the products. If you're not already, you can just email-reply to the email notification about the response, and that will get sent off as a text to the customer

2) You're already getting a great ROI, but if you wanted to save some money, you don't need to have product images in all 3 of your abandoned cart messages. The reason for this is that your shopper gets texted from the same number each time. And so they'll see the abandoned product image on the 1st message, and then the subsequent messages can just be text since they'll be in the same thread as the 1st message on their phone.

Each product image counts as 2 message credits, so you can save yourself 4 credits if you disable the product image on the 2nd and 3rd abandoned cart message.

3) I took the liberty of cutting down your 1st abandoned cart message, so that it fits within 160 characters. This will save you a message credit :)

Hi {FIRST_NAME}, it's Ebony's Beauty Hair&Skin. Still want {PRODUCT}? Get it here {CHECKOUT_LINK} Reply STOP to unsubscribe

4) Finally you're including a discount code in your abandoned cart messages, which is great. It gets automatically populated at checkout for your shoppers that click on the link. However you're not mentioning it in your message. Your shoppers are more likely to click the link if they know a coupon is waiting for them at that link :)