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This is the second app I have used from Joe and it doesn't disappoint. The headaches of abandoned carts are in the past!! Super customizable, sends photos of items left behind and everything. This app has been a life saver and I'm so glad I decided to install it. Get to installing y'all!
Thanks for your kind review! I hope you don't mind me sharing that the app has generated 300+ sales for you already from both abandoned cart recoveries and post-purchase winback messages!
Would love to see you send a campaign to a segment like customers. You can use one of our prebuilt segments like customers who bought without using a discount code. Happy to walk you through it over a zoom call sometime if you'd like
At first, I used this app just to target customers who abandoned their checkout, and it worked perfectly. After that Joe contacted me and informed me about the campaign option. I launched two campaigns until now and the results are mind-blowing.
I definitely recommend Winback as it helped us a lot in recovering abandoned checkouts and maintaining a great customer relationship with our customers.
Thanks for your review. Happy to see the app is crushing it for you! I crunched some numbers, and looks like it's responsible for 8.5% of your overall sales.
That's great! And I think we can get you up to a full 10% lift in sales if you turn on the winback feature as well. This will send a sequence of messages to customers who purchased. And just like abandoned carts, it will stop if the customer comes back to buy again.
You can set it to trigger on order date or fulfillment date. Let me know if you want me to turn it on for you?
This app is a no-brainer, especially with email not working as well anymore. We set up abandoned cart flow of 2 SMS messages and recovered 7 sales in the first 6 days. Love that it includes product image as well. Really easy to use. Highly recommended.
And now you're at 27 sales within 10 days :) And your winback (post-purchase messages haven't even gone out yet!)
Thanks for the review. Yes the product image is helpful, although it does incur an extra fee for the MMS.
Sorry that the messages to Australia are more expensive. Carriers outside the US and Canada charge a lot more per message, and we unfortunately have to pass some of those costs on. However your ROI is still through the roof! (almost 100X so far)
I actually really like this app and it has helped us with abandoned sales and as a great check-in with customers after they purchased....BUT you do need to check your responses and text people back. So it's great for customer interaction, but in turn, you also need/want to manually text/re-engage your customers. So it's a new task added to the daily customer service.
I am not really sure how it stacks up to other text marketing options but I do know this one is very easy and straightforward. And mainly, I felt compelled to write this review because I was blown away when the developer sent a customized video on my account/sales performance and which settings I should change to make it better. That is something you don't see often. I followed his recommendations exactly and it's working. I added the app to all 3 of my stores (Canada, US, Europe), so I guess I am a mega user.
Drawbacks: It would be nice for a little more customization. Right now on the abandoned sales capture, it shows a really distorted version of our logo which I really hate so I'm still working on fixing that. But the text function is a great funnel that works quite well.
I would probably rate a 4/5 but with the customized service, It deserves a 5. And who knows, maybe the developer will even read this and help me fix my distorted logo!
Hello Two Wheel Gear,
Thank you for your detailed review and valuable feedback! We're glad that our app has helped you with abandoned sales and customer interaction. We appreciate your kind words about our customized service and will certainly take your suggestions for improvements into consideration. Regarding your distorted logo issue, please feel free to reach out to us, and we'll be more than happy to help you resolve it. Thank you for being a mega user and adding our app to all three of your stores!
Best wishes,
Gabriel
I am extremely happy to recommend this app. It has already generated over $2,000 in extra revenue!
Thanks! Hopefully this is just the beginning of your extra revenue. We will keep pushing for more!
This app has been a game changer. My customers don't open our emails. But SMS is a completely different beast. Whenever I send a campaign out, I see an instant spike in traffic and sales. I was skeptical of the app's 35X ROAS claim. But we are well above that just by using their templates and defaults.
Hello Jozelhair,
Thank you for your amazing review! We're glad to hear that our app has been a game-changer for your business, and you've experienced impressive results with our templates and defaults. If you need any assistance or have questions in the future, please feel free to reach out!
Best regards,
Gabriel
Very easy to use and effective app. The developers are quick to reply and are willing to help however they can!
Thank you! We love your products and are excited to help you scale. - Joe
The support from Winback is just outstanding! Fast-act and reliable commitment. They reacted to our issue immediately and in the next 24 hours, it was done, back on track! Thank you, guys. P.s. And features on the app are just everything that you need and even more on top of that.
Thanks for your kind words. We pride ourselves in super-fast turnaround with any requests or issues. Appreciate your feedback and happy to jump on another zoom call anytime.
This is an excellent app. Easy to set up, so far only a week in and winning abandoned carts very effectively.
Thank you for your review. The abandoned browser feature is killing it for you! Usually the conversion rate of those messages is lower than abandoned checkout since browsers are less committed to buying. But after looking at your stats, your abandoned browser messages are converting very well.
I think its because you set your mobile popup to trigger after 40 seconds. This is a good amount of time for the shopper to get committed. And I think we're going to recommend other merchants to use this 40-second time trigger as well.
Wow! What a great app! In just about a week it helped me to recover nearly $400 in abandoned sales. Thanks so much!
Thanks Stef!
Our free trial is designed so that it's a complete no-brainer to keep the app after 30 days :) Once your free trial is over, I look forward to seeing you send out campaigns to your subscribers