Reviews (91)

Overall rating
3.4
Counts per rating level
  • 82% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 15% of ratings are 1 stars
Edited May 23, 2021

Joe has been really helpful with trying to get me a great ROI. made 30k in sales over a few months. Well done team

L. EYES Eyewear
Australia
Over 1 year using the app
Winback replied April 3, 2023

Hi L. EYES Eyewear,

It's fantastic to hear about the amazing ROI you've achieved with our app! We're proud to have been a part of your journey and success. Thank you for your kind words, and if you ever need any help or support, we're always here for you.

Best wishes,
Gabriel

October 21, 2020

Excellant APP to recover lost sales! Highly recommend it. Thanks Joe for prompt support and suggestions.

Micheal Artusi
United States
Over 1 year using the app
Winback replied October 22, 2020

Thanks for your review Michael! We made this quick video for you to give you some tips on optimizing your message and account settings: https://www.loom.com/share/fcfa05b6b36148d0b38d967ccaa43a7b

April 30, 2021

This app is amazing for winning back customers, gathering reviews, and sending out SMS campaigns. Joe is great help, sending custom videos of suggestions to help bring back more customers and increasing sales. Would definitely recommend this app.

Ari's Craft Box
United States
Over 1 year using the app
Winback replied May 20, 2021

Thanks Ari, you have been great to work with too! We love watching our stores grow with us. Nothing beats the ROI of SMS, nothing!

March 23, 2021

Great app! Easy to setup and works great. Support is always there if you need help. Will recommend the app to everyone!

360SonicBrush
United States
About 1 year using the app
Winback replied April 3, 2023

Hi 360SonicBrush,

Thank you for your kind words about our app and support! We're happy to hear that the setup was easy for you and that it's been working well. We appreciate your recommendation, and if you ever need any assistance, don't hesitate to reach out.

Warm regards,
Gabriel

January 18, 2021

I give Joe 5 stars! He is so helpful and happy to explain things. I just started with the application and it seems to be working well. I thoroughly enjoy the app and the support is wonderful!

Southern Sweet Children's Boutique
United States
About 1 year using the app
Winback replied January 25, 2021

Thanks Amanda. And congrats on getting 50 sales through SMS within the first 3 weeks! Here is the screencast video I promised you :) https://www.loom.com/share/067d26826ca64cedadeaebb0d1a6b434

December 3, 2020

This app is really awesome and I have gain so much extra revenue because of it . You should definitely add this app to your store.

loveperseveres
United States
About 1 year using the app
Winback replied December 3, 2020

Thanks for your review. I made a screenscast to give you some suggestions. I think you can easily double the # of sales you are making through SMS: https://www.loom.com/share/df5ca573ea6941f8ae42a428d373d213

Edited November 27, 2020

Great app and Great customer service, They are always online ready to help. Thank very much. Highly recommend

Sounds Best
Japan
About 1 year using the app
Winback replied November 28, 2020

Thanks for your review Pako. and nice to meet you over zoom yesterday :) I made a screencast for you with some additional recommendations: https://www.loom.com/share/91a48a3007474d719c50f999c66ce161

Edited October 2, 2020

Excellent app!! I'm really loving the app overall, a TON of customer engagement.. they seem to love it.. sometimes hard to keep up with them lol...And I've gotten so many sales it's truly unreal! For just $30/mo, in 5 months, I've made $10,000 total revenue just from this app alone! So, a $150 investment made me about $6000 profit. Yea, I'd say it's pretty awesome.

Fallopian Tube Formula
United States
About 1 year using the app
Winback replied April 3, 2023

Hi Fallopian Tube Formula,

Thank you so much for your fantastic review! We're thrilled to know that our app has significantly contributed to your sales and customer engagement. It's great to hear that you've experienced a solid return on your investment with us. If you ever need any help or support, please feel free to get in touch!

Warm regards,
Gabriel

March 23, 2021

Customer service has been amazing! And the app is so easy to use. It has definitely helped me "win back" some customers and abandoned carts!

blossomlifestyle boutique
United States
About 1 year using the app
Winback replied April 3, 2023

Hello Blossom Lifestyle Boutique,

We're thrilled to hear that our app has been a great help in winning back customers and abandoned carts for you! We truly appreciate your kind words about our customer service. Your success is our top priority. If you ever need assistance or have any questions, please don't hesitate to reach out.

Best regards,
The Winback Team

Edited January 13, 2021

This app is great ! I’ve made 500 additional orders with winback. My business has grown so much with this app

The Slay Brand
United States
About 1 year using the app
Winback replied January 13, 2021

Thanks for your review and congrats on reaching 500 sales through SMS! Here's a screencast with some suggestions for your account: https://www.loom.com/share/c650be8fd2414198bd6664683fbcc638