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Does exactly what it says. Very nice customer support. I definitely recommend for abandoned checkout recoveries.
Hi Shopedian,
Thank you for your positive review! We're glad to hear that our app has been effective for abandoned checkout recoveries and that you've enjoyed our customer support. Your recommendation means a lot to us. If you need any assistance in the future, please don't hesitate to reach out!
Best wishes,
Gabriel
I love this app! Have made quite a few sales from it already and love that you can receive responses from customers and respond to them. Amazing customer service also!
Thank you for your kind review! You have some interesting segments that you can send campaigns to (ex customers who spent between $100 and $500 with you). I put 100 message credits in your account to help you get started with campaigns if you'd like.
Or you can just use them towards the automated abandoned cart and winback messages which are both converting very well for you currently! :)
This app is awesome! I've gotten sales from the extra contact and it's really easy to use! The staff is very helpful and responsive too.
Thanks for your review. I know you just started using the app a couple weeks ago, but I made a short video here for some suggestions moving forward https://www.loom.com/share/ebcce457431645a4a140547771e1cac7
Awesome app that is simple to use and more then pays for itself! Also the support is great! Highly Recommend using this app!
Thanks Patrick. I remember you used our Messenger app from 3 years ago. Glad you're having even more success with our SMS app!
One suggestion since you haven't tried it yet: campaigns can be very effective if you're having a holiday sale or are promoting a new product.
We created some segments for you just to give you some ideas (ex people who bought the 'my son is my missing piece' matching set). But you can also create your own segments based on products or collections, or how much they've spent, or whether or not they've used a coupon code, etc. So you can imagine promoting another product aimed at Dads who have boys to the segment that bought the 'my son is my missing piece' matching set
Happy to get on a zoom call some time if you'd like to brainstorm some more ideas with campaigns
This app has been in helping me be more in touch with customers, and has also gotten me some extra sales since installing.
The Zoom call with Joe was also a nice touch
Thanks for the review. Nice to see it's already doing thousands of dollars in extra sales during your free trial :)
Happy to get on a zoom call with you and your agency partner. If your agency can refer us to other successful merchants like yourself, we'd really appreciate it!
The app is amazing. Very simple in use with great results! Joe is a great person and very helpful! He sent me video recommendations to help me improve the performance even more! Support is great! He replies on emails, even on weekends! Definitely recommended! Nick
Hi Nick,
Thank you for your wonderful review of our app! We're delighted to hear that you've found it simple to use and effective in delivering great results.
It's great to know that Joe has been very helpful and provided you with valuable recommendations to improve your performance even further.
We truly appreciate your recommendation, and if you ever need any assistance, don't hesitate to reach out.
Best regards,
Gabriel
Being in the UK, the SMS rates are higher than US. But this app has the lowest rates we found for the UK (cheaper than smsbump and postscript). We only use it for abandoned checkouts because of the UK costs. But it's still a very good ROI, getting us 60+ sales per month. It's simple and it works. And you just set it and forget it.
Hi MADEBYSUNDAY.COM,
Thank you for sharing your positive experience with our app, especially regarding our competitive SMS rates for the UK market. We're glad to hear that our simple, effective solution has been providing a good ROI for your business. If you ever need assistance or have questions, don't hesitate to get in touch.
Best wishes,
Gabriel
Very helpful team. Easy to use. Staff keeps in touch. They will update you via email about your progress.
Thanks for your review! Here are some suggestions to your messages and settings: https://www.loom.com/share/786855c4c5c4460880a2647ec6d4fa1b
Super easy to use and the customer service is probably the best of any app/plugin that we use on our site!
Thank you Chris, and glad we were able to save you some money.
I believe we had a zoom call with you a few months ago. Happy to hop on another one anytime!
Great app. Very easy to use and very easy initial setup. Sms are way more effective than emails in recovering abandoned carts and checkouts. Very responsive developer.
Thanks for the review Mattia. Here are some tips to get even more out of SMS: https://www.loom.com/share/464eaf2d0ecc4efb933f552714774916