Reviews (91)

Overall rating
3.4
Counts per rating level
  • 82% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 15% of ratings are 1 stars
March 29, 2021

SMS marketing has been the BEST! They are quick to your emails and responses, also provides feedback on how to help with your conversion rates! This has been one of the best SMS texting programs we have found!

Mama llama's Barn
United States
9 months using the app
Winback replied April 3, 2023

Hi Mama llama's Barn,

We're delighted to know that our SMS marketing app has been the best for you! Our team is always here to provide quick responses and helpful feedback on your conversion rates. Thank you for your kind words, and if you ever need any support, we're just an email away.

All the best,
Gabriel

July 20, 2020

Winback SMS marketing is one of those apps that pays for itself and far beyond. If you don't install this app, you're simply leaving money on the table! With most email providers segmenting incoming emails into a "promotions" folder, email marketing is in decline. If you truly want to effectively recapture checkout abandoners or market to past customer, SMS marketing is the most direct way of doing so. Which Winback does all automatically. One of my top 5 favourite apps for my store.

Exquisite Aromas
Canada
9 months using the app
Winback replied July 20, 2020

Thank you Sam!

I realized I forgot to reply to one of your questions in our email about abandoned browsers.

The mobile popup gets triggered up to 60 seconds of looking at a product. So it's not like any visitor gets the discount. They have to be actively reading about the product for 60 seconds on their phone.

And then with 2 quick taps, the shopper can get a discount code texted to them to buy the product they’re browsing.

The reason this is so effective is that if they don't buy, the abandoned cart message sequence kicks in to remind them of the exact product they were looking at.

But I understand if you don't want to use the abandoned browser feature if you don't want to give out discount codes. You can just stick with the abandoned checkouts like you have, and you'll continue to get great results :)

March 22, 2020

Downloaded the app a few months ago and helped me recover a good amount of sales. I do recommend the app!

That Perfect Deal
United States
8 months using the app
Winback replied March 23, 2020

Thanks for your review. The sales were made just by recovering abandoned carts. If you use our signature feature (winback), you'll get twice as many sales from the app!

The winback sequence is a series of messages that get sent after the purchase as a follow-up. And just like abandoned cart messages, the sequence stops if the customer comes back to purchase again.

Can I turn it on for you?

March 6, 2021

This is one of the best marketing automation softwares! This app has allowed us to scale our SMS marketing completely hands-free.

Emerta
United States
8 months using the app
Winback replied March 6, 2021

Thanks for your review. I made a screencast with some suggestions for your message settings: https://www.loom.com/share/0df9e6a5b0fe49cb8a391277cb0396b6

July 17, 2020

Great app, made me a lot of money. will continue to use this app in the future. very simple to use.

Employee Shield
France
8 months using the app
Winback replied July 17, 2020

Thanks so much for your review. I hope you don't mind me sharing that the app made $60K for you in the 2 months that you've had it!

I wish we can make a case study of how you're using the app because you're obviously killing it with SMS! Regardless I do have a couple suggestions for you to optimize it even further...

In addition to what I told you about the product images in your abandoned cart messages, let me also suggest turning on abandoned browsers. Right now you're just messaging people who abandoned a checkout. But the majority of your visitors won't even add to their carts. You can reach these visitors with a mobile popup.

It can get triggered after 60 seconds of looking at a product. With 2 quick taps, the shopper can get a discount code texted to them to buy the product they’re browsing. The message is fully customized, so the shopper thinks this you're giving him a discount for this exact product he was considering.

And if they don't buy, the abandoned cart message sequence kicks in to remind him of the precise product he was looking at!

It's super-effective in getting visitors at the top of the funnel. In fact, I wouldn't be surprised if you start getting more sales from abandoned browsers than from abandoned checkouts.

March 10, 2021

This app is awesome and a great addition to my shop. I get to respond to follow up texts from my customers and hear what they had to say on their purchases. Joe is also very reachable and a great help!

Jaded Lux Boutique
United States
8 months using the app
Winback replied March 13, 2021

Thanks for your kind review :) Here's a screencast I made for you with some suggestions on how to get more out of the app: https://www.loom.com/share/035b87ee48124aa39d9074ae882dafa1

January 8, 2020

Been using this app for a few days and my results have been GREAT! App installed and was up and running within a couple minutes. Joe is always super helpful. Customers actually see texts as opposed to emails getting lost in their spam folder.

Arrow Twenty Two
United States
7 months using the app
Winback replied January 16, 2020

Thanks Adrienne!

Your ROI is so good, I hope you don't mind me sharing that you're getting more than a 100X return on what you're spending on Winback!

September 22, 2021

I use this app to help me increase sales and they do an AMAZING JOB. I cannot wait run some campaigns to see how I do in sales.

SaqoyahsBeautyBar
United States
6 months using the app
Winback replied April 3, 2023

Hi SaqoyahsBeautyBar,

Thank you for sharing your positive experience with our app! We're excited to see the results of your upcoming campaigns and are here to help you achieve even greater success. If you ever need assistance or have questions, feel free to reach out.

All the best,
Gabriel

May 3, 2021

SMS is so much better than email or retargeting. Night and day difference. I was nervous about starting with SMS and did not want my customers to get upset about this intimate way of reaching them. But the app respects customers "awake hours". And the default settings and default messages are also very respectful and effective. I've installed this app on all my stores. Super easy and quick to get going with SMS marketing

iPlay
United Kingdom
5 months using the app
Winback replied May 20, 2021

You hit the nail on the head, with proper messaging it can do more than just notify, it can build a more loyal customer base. Plus SMS has a 98% open rate, no other medium comes close to that.

Edited September 6, 2021

The best app out there! Love the features and tracking. If you are serious about your e-commerce business this is the app you need installed ASAP!

Boss Bears
United States
5 months using the app
Winback replied April 3, 2023

Hi Boss Bears,

We're thrilled to hear that you find our app to be the best out there! Your satisfaction and success are our top priorities, and we're committed to providing you with the tools you need for your e-commerce business. If you ever need help or have questions, just let us know.

Cheers,
Gabriel