Marketing | Sales and conversion optimization | Customer support
SMS + MMS Marketing ‑ Winback

SMS + MMS Marketing ‑ Winback

by Altos Software

SMS Text Marketing for Abandoned Carts, Followups, & Campaigns

5.0 of 5 stars(58 reviews)
$14/month. 14-day free trial. Additional charges may apply.
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SMS Marketing on Autopilot

Automatically recover abandoned checkouts with SMS + MMS. Automatically send followup texts to drive post-purchase upsells.

SMS Marketing Made Easy

Once you install the app, you're literally ready to go. No other setup required. Use our message templates right out of the box!

SMS Marketing Compliance

Fully TCPA compliant SMS and MMS marketing for abandoned carts, post-purchase follow-up messages, and campaign blasts

About SMS + MMS Marketing ‑ Winback

SMS for abandoned carts

SMS and MMS texts are the most effective way to recover abandoned checkouts. We know because we've built apps that have done abandoned cart recovery through email and FB Messenger. SMS is by far the best in terms of open rates and recovery rates.

According to Mobile Xco, SMS messages have a 209% higher response rate than phone, email, or Facebook.

SMS for post-purchase upsells

Winback sequences are a powerful way to turn customers into repeat customers. It's our signature feature and VERY effective. Send a follow-up text after they've had a couple days to receive the product. Then follow-up again 30 days and 90 days later to let them know you miss them. Just like abandoned carts, the 2nd and 3rd messages will not get sent if they came back to purchase/

SMS for browser abandonment

Our mobile popup triggers when a shopper browses a product page but hasn't added to cart yet. With 2 taps, the shopper is subscribed and they will get your abandoned cart sequence if they did not purchase the product they were looking at.

Proof it works

Unlike other SMS apps, we give you insights into each message you send out. Our logs show you each person that was texted and what action they took. We link back to your Shopify CRM so you can see each customer's journey if you wanted to.

Pricing

Plans start at $29/month. And go up in $30 increments for every 1000 additional messages. Usage-based pricing is also available

Free trial

You'll get 250 free messages to try it out! We're certain you'll get at least a few sales within your free trial. But get in touch with us if you need more credits to prove the value

See the app in action

Explore how the app works in an example store.

View example store

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Support

Pricing 14-day free trial

$14/month

$15 for every additional 1000 messages

  • 1000 messages/month

  • Abandoned cart automation

  • Winback automation for post-purchase followup

  • Mobile popup for browser abandonment

  • Campaigns

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
5.0 of 5 stars
 Based on 58 reviews

  • 5 of 5 stars
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Most recent reviews

Forever Home

Rating
5 of 5 stars
Posted
April 2, 2020

Winback has been such a great tool. I’m so thankful to have customers returning since I started using it. The customer service is awesome! The team not only provides quick services for issues but continues to monitor our set-up for ways to tweak it to make it even better. Thanks so much!

Developer reply

April 2, 2020

Thank you for your review, and for being receptive to our proactive suggestions and feedback :) One more suggestion is to try a campaign. You have some interesting pre-built segments like customers who never used a discount code and people who have bought more than once. You can send a text message to any of these segments, or create one of your own.

ps. I took a look at the responses that your customers are sending you. And they speak volumes about your products... they seem to love it!

The Swift Fly Fishing Company

Rating
5 of 5 stars
Posted
March 30, 2020

Super results and superb support and customer service. Winback is easy to setup and implement and odes everything that it says on the tin - highly recommended!

Developer reply

April 2, 2020

Thank you Carl. And since some of your customers are getting the winback messages before they received their products, switching the triggers to send those messages based on fulfillment time (instead of order) will fix those.

And we fixed the issue you were having when you replied to responses through your iphone mail app. Now those emails should go directly as SMS messages without any superfluous text to your customers :)

Active Inch

Rating
5 of 5 stars
Posted
March 30, 2020

The support from Winback is just outstanding! Fast-act and reliable commitment. They reacted to our issue immediately and in the next 24 hours, it was done, back on track! Thank you, guys. P.s. And features on the app are just everything that you need and even more on top of that.

Developer reply

April 2, 2020

Thanks for your kind words. We pride ourselves in super-fast turnaround with any requests or issues. Appreciate your feedback and happy to jump on another zoom call anytime.

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