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the catalogue sync feature is broke, I have 200 products and it only added 50 or so and they were all old. please update this and the back end UI for uploading and management. Its very clunky and behind even facebooks business manager. please contact me I would like very much to resolve these issues.
Hi Naptown Collective,
We’re really sorry to hear about the issues with the catalog sync. We’d love to help resolve it. Our team will reach out to find out more info and help with the sync, and improving the back-end UI. Thank you for your feedback, and we look forward to getting everything sorted.
I synced my store to Twitter shopping and i am running into an issue. Most of the products in my store come in multiple sizes -- Twitter counts each product variant as an individual product. Since Twitter only allows 50 products in a feed, my shop is really only showing about 16 products. It would be much more efficient to have individual products on the shop feed, that you can then click on and select your size. Right now i only see the option to show the same product(s) variants as separate "products". Is anyone else having this problem?
Hi RUFSKIN,
We’re sorry to hear about the issue with product variants. This is a known challenge, so we’ll reach out to find out more and explore a solution that helps you display your products more efficiently. Thank you for sharing your feedback, and we appreciate your patience.
Seems like everything is published and active on Shopify... but my spotlight is not showing up on my Twitter profile. How do I troubleshoot this?
Hi HODLing APPAREL, thanks so much for reaching out!
We have checked your Twitter handle and we do see your Spotlight visible on the profile page. Please note that you must be on an iOS or Android device (mobile only) in the United States in order to view a published storefront. If you have any further questions, please don't hesitate to reach out to us at merchant-support@twitter.com
First, thank you for this app. It is still buggy. I gave it a couple of days to make sure the catalog was completely sync'd. I was finally able to create a set. With hit-or-miss efforts, mine is limited to 3 items. When I add other product codes, I get the message, "no results." The "help" button takes me to a Twitter page that is not helpful.
Hi ClinicalPosters,
Thanks for your interest! You could always add up to 50 products under one product set. Could you please email the product IDs that you believe are missing to us at merchant-support@twitter.com, we will look into those products accordingly.
Here is the Shopify Twitter sales channel onboarding guide for your reference - https://twitter.app.box.com/s/w19e6hh1aylyo3j4rdal8vygnq8x6vvv
Thank you!
unable to connect, blank page.
Hi SO Store,
We’re sorry to hear you were seeing a blank page when trying to sync your products. After the recent app update, this issue shouldn’t be happening, and we’re here to help. Our team will reach out to assist and get you connected properly. Thank you for taking the time to leave feedback.