Xero Integrator by CarryTheOne

Name: Xero Integrator by CarryTheOne
Brand: CarryTheOne
Rating: 3.8 (25 reviews)

$36.99/month. 30-day free trial.

Rating (3.8)

Reviews

Developer

CarryTheOne

Highlights

Speed tested

No impact to your online store

About this app

Launched

December 16, 2009

Languages

English

Import your orders, POS, refunds, customers, payment fees and products into Xero seamlessly

Multiple Stores? No problem. You can connect multiple Shopify stores to a single Xero organisation. This integration - the original, longest running and time-tested Shopify-Xero connector - was developed with a special emphasis on correct tax handling and offers Full, Comprehensive Tax Support - US and Canada Sales Tax (including County/Municipal/Provincial Tax), Australian & New Zealand GST, UK & European VAT, etc. As your sales volumes increase you will benefit from a streamlined process.

Import orders, POS sales and sales from other channels as Xero Invoices
Import payments and payment fees
Import refunds/returns as Xero Credit Notes

Pricing

30-day free trial

External charges may be billed by CarryTheOne separately from your Shopify invoice. Learn more

Standard

$36.99/month

Additional integrations are charged at a discounted rate.

Standard

$36.99/month

Additional integrations are charged at a discounted rate.

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

25 reviews

Overall rating

3.8

Counts per rating level

68% of ratings are 5 stars
17
4% of ratings are 4 stars
1
0% of ratings are 3 stars
4% of ratings are 2 stars
1
24% of ratings are 1 stars
6

Edited March 26, 2021

We've been using CarryTheOne Now since 2014 for a number of integrations with various websites, and I have to say that the service and support of the staff has always been very good. The integration itself is seamless and once configured saves so much time, money and man hours. On the very few occasions we've had any issues they've been dealt with efficiently via a few emails. We've had a number of customisations to our feeds so that they work the way we need them to and these have been cost effective to implement and released with no impact to the day to day processing of the feeds. I would definitely recommend this app to anyone who is looking to integrate their store with Xero.

Shift Car Care

United Kingdom

Time spent using app: 22 days

January 25, 2021

When the app works its fine, however we have had the same problem happen over and over again. It immediately suspends the integration from working. I have contacted support via their contact us section, via email, pretty much everything short of smoke signals in the past. At no point have they got back in touch, explained what is happening, or how to avoid it. Were currently offline again for almost a week. No response from support.

HKT Products

United Kingdom

Time spent using app: Almost 3 years

CarryTheOne replied February 15, 2021

Every one of the client's emails was responded to. It appears there was a problem with email deliverability although the client's email server did not bounce the emails in the usual way. Contact was eventually made via the contact form on the client's website. Regrettably the client does not believe that these replies were sent and still believes they were simply ignored. Customer support has indeed experienced problems in the past with replies made later than the target period, but a great effort has been made to improve response times, which is why it is especially sad to see this review.

For the record, the problem concerned a recurrent temporary error at Xero's end. The integration has since been improved to handle this temporary error seamlessly.