I used XPS to ship my good before my shopify website and enjoyed the ease and pricing structure. Integrating the app into Shopify was pretty easy and so far no issues. Customer service answers their phone immediately and zero wait time - I appreciate that. So far I'm happy.

Worked great until we received several duplicate charges on our credit card to recharge our shipping account (one was 4 times the usual $50 amount). We tried for 3 months (including several phone calls) to fix. Every time we spoke with someone, they promised "a manager was looking into this and would call us back". Never received a return phone call.

If you have a credit card on your XPS account, you can't delete it unless you are adding another form of payment. Not good.

Was very excited to get this new system but they don't give you an option to try the software with a billing credit card, you have to upload a minimum of 50.00 to even start. Also, their customer service isn't very good either. I once called in and this guy named Tyler who answers the call, answers by saying, XPS Shipping, your going to have to hold". Seriously, what kind of business allows their employees to answer a call like that? So even after that call, I was still going to give them a chance but after today, NOPE.

They called me yet again because they will keep calling non-stop until they get you to schedule a demo but I had questions in regards to shipping. So the lady I spoke with tried to transfer me to someone, got hung up on, then she called me back and then transferred me to Tyler who jumps on the line and doesn't even ask what my question was. But instead, immediately says, go to the "Zero balance on the upper right hand side of the screen and put in your credit card number" and doesn't even begin to even ask anything about the questions I may have. When I asked him if there were other options, he was like "No" and didn't even attempt to explain anything on why its setup that way or basically even try to keep a customer.

If I've learned anything from companies like these, it's that if the customer service is this bad when you in fact haven't even done business with them yet, imagine what the customer service would be like if there were an actual problem? Also, just an FYI for those that mainly ship via USPS, I've done rate comparisons and honestly, the rates aren't that much different than just using the Shopify shipping or any other shipping company.