Centralize customer queries
Centralize customer queries and order details from Shopify, Magento, Amazon, eBay and many more e-commerce channels in one place.
Complete view of your customers and their order details built into each message. Product, order details, delivery information and more.
Scale your business without the need for multilingual agents, by giving your team the ability to communicate in every language.
About xSellco Helpdesk
The purpose-built e‑commerce help desk
Simple, connected e-commerce customer support
- Quickly connect with your customers, wherever you sell online.
- Centralize customer queries and order details from all your sales channels in one simple dashboard.
- Automatically sort incoming messages to the relevant folders, so you can prioritize and assign messages to your teammates.
All the information you need at your fingertips
- xSellco integrates with all your sales channels, so you can have a complete view of your customers and their order details built into each message.
- Product, order details, delivery information and previous communications are automatically attached to every incoming query.
- Send fast, personalized messages in just two clicks.
Grow faster with instant insights
- xSellco analyzes trends in your customer support queries, so you can focus on areas that need improvement.
- View ticket volume by store, language, query type and create templates to help speed up these responses.
- Track key metrics like response times and message volume to make informed decisions.
Expand to new markets with auto-translate
- You can sell to a wider audience when you have the power to support customers in every language.
- xSellco opens up opportunities for businesses of all sizes to sell more on international markets without needing a multilingual support team.
External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.
Overall rating Based on 16 reviews
Most recent reviews
We have used Xsellco Helpdesk for a few years now , to manage our customer service and we have to say, it's a fantastic bit of software. It's not the cheapest out there and it certainly would be cheaper to answer all of your questions from each marketplace/ platform, but the fact that you can integrate all of your platforms into one helpdesk, set up rules, track response rates etc., is of great value to the business and therefor customer. This particular app for Shopify is quick to set up and super-easy to use. Highly recommended!
xSellco is a very user friendly platform and they have an excellent customer service response. However it still needs to improve how to track the agents that reply to users messages.
Fantastic product, that has integrated all our sales channels together and removed the confusion with more than one person responding to customers. The amazing support and free training has along with the simplicity of how the Xsellco system works has made this an essential app for growing our business. Thank you so much!