eDesk ‑ AI, Helpdesk & Chat
- Pricing
-
From $49/month. Free trial available.
- Rating
- 4.8 (29)
- Developer
- xSellco Ltd
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eDesk - Helpdesk & Customer Support Software
eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce. Get started in minutes - by seamlessly integrating your Shopify store and 300+ marketplaces/channels, eDesk centralizes all customer conversations into one intelligent inbox. Our AI-powered tools help you resolve queries faster, turn support interactions into sales opportunities, and deliver exceptional customer experiences that drive repeat purchases.
- All customer conversations centralized in one inbox
- 24/7 chatbot for common questions and purchases
- AI-assisted support to boost agent productivity
- Adjust Shopify orders directly within eDesk—no tab switching
- Turn conversations into conversions with eDesk Pre-sales
Languages
English, French, German, Spanish, and Italian
Works with
- Amazon
- 250+ Integrations
- Klaviyo
- TikTok Shop
Categories
Real-time messaging
Automated responses
Pricing
Essential
$49 / month
or $468/year and save 20%
Features
- 1 online store/ marketplace
- Centralized support workspace
- Social messaging
- Live Chat
- Rule-based automations
14-day free trial
Growth
$115 / month
or $1,068/year and save 23%
Features
- 5 online stores/ marketplaces
- Ticket, agent & channel performance
- Third party collaboration
- Advanced reporting
14-day free trial
Professional
$149 / month
or $1,428/year and save 20%
Features
- 10 online stores/ marketplaces
- Detailed Reporting Extracts
- Custom Roles & Permissions
- Advanced RESTful API
- 2FA Access
- Assisted Onboarding
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (29)
Been using eDesk since two years now and it's the best CRM tool I could find out there. Runs stable and has exceptional (human!) support. They helped me with every problem I encountered along the way. Big props for that. Maybe a little pricey, but you get what you pay for. Only concern for me for the last couple of months is that the integrated AI system seems a little weak compared to current models. Wish for an upgrade or even the ability to choose ones own model via API.
Have been using eDesk for many years - great piece of kit - highly recommend
This is such an amazing tool for customer service. It does not matter if you are a big company like us or a small one. Integration with marketplaces streamlines communication by centralising messages, automating responses to common customer inquiries, and providing multilingual customer support. Since we are with eDesk our customer volume has grown but because of their sufficiency, we have not yet needed to extend our team. Having such a tool is fantastic.
Support
App support provided by xSellco Ltd.
Resources
Developer
Launched
July 12, 2016
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