eDesk

eDesk

Pricing
From $60/month. Free trial available.
Rating
4.7 (41)
Developer
xSellco Ltd

AI-Assisted Customer Support to Scale Support and Grow Your Brand

eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce. Get started in minutes with no complex onboarding or migrations. Ava, our 24/7 virtual agent, handles pre- and post-purchase inquiries, while AI Assist helps your team generate instant, contextual responses to every query.

eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce. Get started in minutes with no complex onboarding or migrations. Ava, our 24/7 virtual agent, handles pre- and post-purchase inquiries, while AI Assist helps your team generate instant, contextual responses to every query. more
  • All customer conversations centralized in one inbox
  • 24/7 self-service for common questions and purchases
  • AI-assisted support to boost agent productivity
  • Adjust Shopify orders directly within eDesk—no tab switching
  • Advanced reporting to optimize performance with actionable insights

Languages

English, French, German, Spanish, and Italian

Works with

Amazon, Instagram, WhatsApp, 250+ Integrations, Klaviyo, TikTok Shop

Pricing

Starter

$60 / month

  • 300 tickets per month
  • Shopify & Social Media
  • AI Assist
  • eDesk Chat
  • Reporting
  • Workflow automation
  • Email support

14-day free trial

Growth

$199 / month

  • 1,000 tickets per month
  • Shopify & Social Media
  • AI Assist
  • eDesk Chat
  • Reporting
  • Workflow automation
  • Email support

14-day free trial

Pro

$349 / month

  • Unlimited tickets per month
  • Shopify & Social Media
  • AI Assist
  • eDesk Chat
  • Reporting
  • Workflow automation
  • Email support

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews (41)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
October 9, 2024

Our experience with eDesk over the past year has been nothing short of transformative for our customer service team. The platform's ability to consolidate all aspects of customer communication into a single, cohesive interface has been a game changer. This integration has remarkably streamlined our workflow, enabling our team to access essential information efficiently and collaborate more effectively. They have great features and allow us to create many templates to make our response time to our customer faster. We do recommend having this tool part of your customer service team!

Bugatti Collections
Canada
Over 1 year using the app
September 25, 2024

This is such an amazing tool for customer service. It does not matter if you are a big company like us or a small one. Integration with marketplaces streamlines communication by centralising messages, automating responses to common customer inquiries, and providing multilingual customer support. Since we are with eDesk our customer volume has grown but because of their sufficiency, we have not yet needed to extend our team. Having such a tool is fantastic.

Universal Textiles Outlet
United Kingdom
About 5 years using the app
October 9, 2024

We've been using eDesk for a little over a month, and I have to say that the features it has are incredible!

The only thing that I do not like is not being able to personalize the main set up. For example, I'd like to create individual sections for each company, within the company.

For example, there is a section called "New Tickets" and "To Do" and it will show a number beside it to indicate how many tickets are in it. Those folders do not work for our company so we had to create pinned filters.

The filters do not show a number next to it to indicate how many tickets or if a new one comes in. The pinned filters are also located further down that the "To Do", and it's a bit confusing because you are drawn to the "To Do" rather than a pinned filter.

But all in all, the features are great!

Leven Rose
United States
2 months using the app
September 25, 2024

I have been using eDesk for 9 months now and definitely recommend it for businesses. Replying to customer support tickets is now incredibly efficient, saving me so much time and effort. Plus, I love that I can connect and manage multiple marketplaces all from one place. It makes my workflow so much smoother!

They have a lot of great features to help that I love including assigning rules, snoozing tickets, insights, a chat/widget option.... it's endless! One of my favourite features is the AI tool—it’s a fantastic addition that really helps streamline my responses.

I’ve encountered a few minor issues along the way, but I must say, the I.T. team is exceptional. They’re quick to respond and resolve any problems I’ve had, which gives me great peace of mind.

Double Wood Supplements Intl.
United States
7 months using the app
October 10, 2024

This app is outstanding and offers exceptional value for money by significantly reducing the time spent responding to messages. eDesk streamlines customer service, making it far more efficient and manageable. I can’t imagine how we would operate without it.

curtainsdirect2u
United Kingdom
Over 2 years using the app

Support

App support provided by xSellco Ltd.

Or visit their support portal

Developer

xSellco Ltd

Two Haddington Buildings, Haddington Road, Dublin, D, D04 HE94, IE

Launched

July 12, 2016

More apps like this

4.6 out of 5 stars 1936 total reviews Free plan available
Offer great service with AI chat bots, live chat, and helpdesk
4.3 out of 5 stars 709 total reviews Free trial available
Support made simple and scalable.
4.9 out of 5 stars 788 total reviews Free plan available
Convert with helpdesk,help center, Email inbox,WhatsApp,FB,Ins

Want to add an app?

Try Shopify free for 3 days