Powerful new features, services and plugins for your Shopify store
XSellco

XSellco

Developed by XSellco

12 reviews
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Price: From $0.00 / month More info

XSellco is the only Customer Support Helpdesk designed specifically for multi-channel eCommerce sellers.

See the full picture


XSellco centralizes all your customer support messages from all your sales channels into one intuitive dashboard. By threading together order and shipping details, and customer contact history, you have all the details you need to respond quickly and accurately.

Respond faster


Using time-saving features such as Templates, Auto Responders and SmartTags, XSellco customers on average cut their response time by 46%.

Never miss a message again with XSellco’s prioritized inbox, and resolve queries faster by assigning agents to specific tickets. Ensure that the right agent responds to the right message at the right time.

89% of XSellco customers saw a reduction in response times.

All your sales channels


XSellco integrates with Shopify as well as all leading online marketplaces and platforms including: Amazon, eBay, Allegro, CDiscount, FNAC and more.

Integrate your Facebook and Twitter business accounts, so you can support your customers wherever they contact you from.

Turn queries into sales with live support


Add WebChat or Contact Us forms to your Shopify store to chat to customers in real time on your own website.

XSellco reviews

12 reviews
  1. 5 stars (9 reviews)
  2. 4 stars (2 reviews)
  3. 3 stars (0 reviews)
  4. 2 stars (0 reviews)
  5. 1 star (1 review)

Great tool to support your growing ecommerce business.

The tools have saved us a lot of time and makes answering our customer queries so much easier than using standard email. We have it integrated to all our sales channels; Shopify, Amazon, and eBay, and it allows the team to manage customer enquiries from one central tool. The template replies and rules are a great feature to streamline your responses and keep things organised.

Xsellco also offer a WebChat tool which integrates into your Shopify store making it easy to communicate with customers instantly.

posted

Work's perfectly and seamlessly integrates with our other sales channels. Saves time having to log into different email accounts and marketplaces by having everything in one place! Easy to use and features are great!

posted

XSellco is such an integral part of our system. XSellco integrates with Shopify and makes our responses to customers smooth and make our job so much easier! We can simply search by order number, name, email or key word and find all of the correspondence in a quick search. XSellco tech support assists us with any issues quickly and efficiently. Strongly recommend the use of XSellco!!!

posted

Excellent service. The product is pretty good but they listen to their customers and make updates based on feedback. Huzzah!

posted

Best customer service software out there.

posted

Excellent product. We've merged two different "best of breed" solutions plus their plug-ins to Xsellco as Xsellco provides a better, more complete and more robust all-in one support desk and feedback solution. In addition, anytime we've needed support, the Xsellco support team was quick to respond and help.

posted

Really easy straight forward way to view orders and reply to emails, their service is always great and are quick to resolve any issues with the site.

posted

Very happy with Xsellco as a messaging solution - its enabled us to link all our customer communications across channels very easily and include relevant details from Shopify.

posted

I've been trying to get XSellCo to provide us with a refund since January 25th after we requested to cancel our account in writing. We were billed again on Feb 6. They require you request to cancel 14 days before your next billing cycle. We were hoping they would cut us some slack as we requested 13 days prior instead of 14 but no luck after many emails back and forth.

I was told that the language we used in our written request: "we're trying to cancel our account," didn't suffice. The customer service agent responsible for handling my request contradicted himself explaining his position for not issuing a refund though we hadn't used the service in weeks at least twice in our communications. Our request to have the issue escalated to a manager was ignored.

Read the terms and conditions before you sign up for this service and know that you'll get NO HELP from them.

Cheers.

posted

I love it! We used reply manager for a long time and this is worlds ahead of it.

Pros: I can view the order status, tracking number, message history, and order history from one message screen. The templates and smart tags are super helpful and easy to use. It also gives you an actual dashboard, not just a spreadsheet of data.

Cons: I prefer the "Classic View" to the newer look they put out recently but they don't restrict you to one or the other. The platform can be a bit buggy at times but the customer support team is very accessible and helpful.

posted
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From $0.00 / month

Free for Shopify stores, other sales channels billed.

We offer a number of price plans for all levels of sellers.

Requirements

XSellco Account

Support & Sales

XSellco
+353 1 676 0777
support@xsellco.com
xsellco.com
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