Powerful new features, services and plugins for your Shopify store
xSellco

xSellco

Developed by xSellco

14 reviews
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Price: From $0.00 / month Free Trial: 14 days More info
  • Manage customer support from all your sales channels with one intuitive dashboard
  • Respond faster with a full view of customer and order details, shipping status, and more
  • Auto-translate incoming and outgoing messages to scale your business without the need for multilingual agents

The only purpose built e‑commerce help desk

Simple, connected e-commerce customer support


Quickly connect with your customers, wherever you sell online. Centralize customer queries and order details from all your sales channels in one simple dashboard. xSellco automatically sorts incoming messages to the relevant folders, so you can prioritize and assign messages to your teammates.

All the information you need at your fingertips


Xsellco integrates with all your sales channels, so you can have a complete view of your customers and their order details built into each message. Product, order details, delivery information and previous communications are automatically attached to every incoming query. Send fast, personalized messages in just two clicks.

Grow faster with instant insights


Xsellco analyzes trends in your customer support queries, so you can focus on areas that need improvement. View ticket volume by store, language, query type and create templates to help speed up these responses. Track key metrics like response times and message volume to make informed decisions.

Expand to new markets with auto-translate


You can sell to a wider audience when you have the power to support customers in every language. xSellco opens up opportunities for businesses of all sizes to sell more on international markets without needing a multilingual support team.

xSellco reviews

14 reviews
  1. 5 stars (11 reviews)
  2. 4 stars (2 reviews)
  3. 3 stars (0 reviews)
  4. 2 stars (0 reviews)
  5. 1 star (1 review)

We've been using XSellco for over a year to manage all our incoming customer service e-mails, plus a bunch more. Great, easy to use software that streamlines our workflow a ton! Highly recommended.

posted

We've used Xsellco for some time now and rate it highly. The integration is seamless! Language facilities are top notch if you are selling internationally. Also Xsellco customer support is very good should you need any help.

posted

Great tool to support your growing ecommerce business.

The tools have saved us a lot of time and makes answering our customer queries so much easier than using standard email. We have it integrated to all our sales channels; Shopify, Amazon, and eBay, and it allows the team to manage customer enquiries from one central tool. The template replies and rules are a great feature to streamline your responses and keep things organised.

Xsellco also offer a WebChat tool which integrates into your Shopify store making it easy to communicate with customers instantly.

posted

Work's perfectly and seamlessly integrates with our other sales channels. Saves time having to log into different email accounts and marketplaces by having everything in one place! Easy to use and features are great!

posted

XSellco is such an integral part of our system. XSellco integrates with Shopify and makes our responses to customers smooth and make our job so much easier! We can simply search by order number, name, email or key word and find all of the correspondence in a quick search. XSellco tech support assists us with any issues quickly and efficiently. Strongly recommend the use of XSellco!!!

posted

Excellent service. The product is pretty good but they listen to their customers and make updates based on feedback. Huzzah!

posted

Best customer service software out there.

posted

Excellent product. We've merged two different "best of breed" solutions plus their plug-ins to Xsellco as Xsellco provides a better, more complete and more robust all-in one support desk and feedback solution. In addition, anytime we've needed support, the Xsellco support team was quick to respond and help.

posted

Really easy straight forward way to view orders and reply to emails, their service is always great and are quick to resolve any issues with the site.

posted

Very happy with Xsellco as a messaging solution - its enabled us to link all our customer communications across channels very easily and include relevant details from Shopify.

posted
Get
From $0.00 / month

Shopify integration is free for all xSellco Helpdesk customers.

We offer a number of price plans for businesses of all sizes.

14 days

Requirements

xSellco Account

Support & Sales

xSellco
+353 1 676 0777
support@xsellco.com
xsellco.com
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