Powerful new features, services and plugins for your Shopify store

All Apps / Customer service / xSellco Helpdesk - E-commerce customer service software

xSellco Helpdesk - E-commerce customer service software

xSellco Helpdesk - E-commerce customer service software

Developed by xSellco

17 reviews
Price: From $79.00 / month Free Trial: 14 days More info
  • Manage customer service from all your sales channels with one intuitive dashboard
  • Respond faster with a full view of customer and order details, shipping status, and more
  • Auto-translate incoming and outgoing messages to scale your business without the need for multilingual agents

The only purpose built e‑commerce help desk

Simple, connected e-commerce customer service

Quickly connect with your customers, wherever you sell online. Centralize customer queries and order details from all your sales channels in one simple dashboard. xSellco automatically sorts incoming messages to the relevant folders, so you can prioritize and assign messages to your teammates.

All the information you need at your fingertips

xSellco integrates with all your sales channels, so you can have a complete view of your customers and their order details built into each message. Product, order details, delivery information and previous communications are automatically attached to every incoming query. Send fast, personalized messages in just two clicks.

Grow faster with instant insights

xSellco analyzes trends in your customer support queries, so you can focus on areas that need improvement. View ticket volume by store, language, query type and create templates to help speed up these responses. Track key metrics like response times and message volume to make informed decisions.

Expand to new markets with auto-translate

You can sell to a wider audience when you have the power to support customers in every language. xSellco opens up opportunities for businesses of all sizes to sell more on international markets without needing a multilingual support team.

xSellco Helpdesk - E-commerce customer service software reviews

17 reviews
  1. 5 stars (13 reviews)
  2. 4 stars (3 reviews)
  3. 3 stars (0 reviews)
  4. 2 stars (0 reviews)
  5. 1 star (1 review)

We have used Xsellco Helpdesk for a few years now , to manage our customer service and we have to say, it's a fantastic bit of software. It's not the cheapest out there and it certainly would be cheaper to answer all of your questions from each marketplace/ platform, but the fact that you can integrate all of your platforms into one helpdesk, set up rules, track response rates etc., is of great value to the business and therefor customer. This particular app for Shopify is quick to set up and super-easy to use. Highly recommended!


xSellco is a very user friendly platform and they have an excellent customer service response. However it still needs to improve how to track the agents that reply to users messages.


Fantastic product, that has integrated all our sales channels together and removed the confusion with more than one person responding to customers.
The amazing support and free training has along with the simplicity of how the Xsellco system works has made this an essential app for growing our business.
Thank you so much!


We've been using XSellco for over a year to manage all our incoming customer service e-mails, plus a bunch more. Great, easy to use software that streamlines our workflow a ton! Highly recommended.


We've used Xsellco for some time now and rate it highly. The integration is seamless! Language facilities are top notch if you are selling internationally. Also Xsellco customer support is very good should you need any help.


Great tool to support your growing ecommerce business.

The tools have saved us a lot of time and makes answering our customer queries so much easier than using standard email. We have it integrated to all our sales channels; Shopify, Amazon, and eBay, and it allows the team to manage customer enquiries from one central tool. The template replies and rules are a great feature to streamline your responses and keep things organised.

Xsellco also offer a WebChat tool which integrates into your Shopify store making it easy to communicate with customers instantly.


Work's perfectly and seamlessly integrates with our other sales channels. Saves time having to log into different email accounts and marketplaces by having everything in one place! Easy to use and features are great!


XSellco is such an integral part of our system. XSellco integrates with Shopify and makes our responses to customers smooth and make our job so much easier! We can simply search by order number, name, email or key word and find all of the correspondence in a quick search. XSellco tech support assists us with any issues quickly and efficiently. Strongly recommend the use of XSellco!!!


Excellent service. The product is pretty good but they listen to their customers and make updates based on feedback. Huzzah!


Best customer service software out there.

From $79.00 / month

Shopify integration is free for all xSellco Helpdesk customers.

We offer a number of price plans for businesses of all sizes.

14 days


xSellco Trialfree

Support & Sales

not provided
Get Support

Are you a developer? Become a Shopify Developer or submit your app.