ZackReturns ‑ Returns easily
- Pricing
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Free plan available. Usage charges apply. Free trial available.
- Rating
- 0.0 (0 Reviews)
- Developer
- CrossBox Digital LTD
Featured images gallery
Self-service returns plus statutory EU right of withdrawal, built directly into your shop.
Customers use a portal to start a return or declare a withdrawal under the statutory EU right of withdrawal (Section 356a BGB). The required confirmation of receipt is sent automatically. Customers get status emails in German or English. Generate return labels with DACH shipping carriers like DHL, DPD, and GLS, and connect tools like Gorgias, Zendesk, and Klaviyo. Portal and admin are bilingual and low barrier per BFSG (accessibility law).
- Self-service portal for returns and withdrawal (Section 356a BGB)
- Automatic email confirmation of withdrawal receipt to customers
- Return labels via DHL, DPD, GLS, UPS, FedEx, and Sendcloud
- Storefront portal and admin in German and English
- Connect Gorgias, Zendesk, and Klaviyo for support and marketing
Languages
German and English
Works with
- DHL
- DPD
- GLS
- Gorgias
- Klaviyo
- Zendesk
Categories
Return options
Estimate your monthly charges
Rounded up to the nearest dollar
Return/withdrawal
Pricing
Choose the plan that best fits your business.
Free
Free
Features
- 10 returns/month included
- Returns Portal
- Withdrawal button
- Email notification
Starter
$19 / month
Plus usage charges
Features
- 25 returns/month included
- Variant exchange
- Store credit
- Automatic approval
Usage
Cost per unit
Return/withdrawal
$1.20
7-day free trial
Growth
$69 / month
Plus usage charges
Features
- 100 returns/month included
- Klaviyo integration
- Custom email templates
- Return shipping fees
Usage
Cost per unit
Return/withdrawal
$1
7-day free trial
Pro
$169 / month
Plus usage charges
Features
- 300 returns/month included
- Cross-product exchange
- Custom CSS
- Value reduction (restocking)
- Audit log (return history)
Usage
Cost per unit
Return/withdrawal
$0.80
7-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by CrossBox Digital LTD.
Resources
This developer doesn't offer direct support in English.
Developer
K. Chatzopoulou 1, & Griva Digeni 28,, Nicosia, 1066, CY
Launched
July 16, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, store credit, Online Store, custom data, Shopify admin
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Edit customers
Customer data
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Edit products
Inventory, products, collections
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Edit orders
Draft orders, merchant managed fulfillment, all order history for the last 60 days, returns, shipping information
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Edit store credit
Store credit account transactions, store credit accounts
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Edit Online Store
Online Store pages, theme, Online Store page content on a path controlled by the app
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Edit custom data
Metaobject definitions, metaobjects
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Edit Shopify admin
Files, legal policies
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