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readlly love it . thank you zalify for helpping me all the pixle set up and all my data get tracked perfectly
This is the first time I have ever left a negative review on Shopify. The APP itself is great,the customer service is the worst I have ever encountered from all the Shopify APPS. Hands down. They take a very long time to respond, and even when they do, they provide minimal assistance.
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your dissatisfaction with our customer service. We appreciate your kind words about our app and understand that timely and effective support is equally important.
As a small team, we're currently managing a high volume of inquiries, with only two dedicated customer support members addressing over 100 customer questions daily. We strive to provide prompt and thorough assistance, but at times, our response rate might not be as quick as we or our customers would like. This is not an excuse but an explanation of our current limitations.
We are committed to improving our response time and the quality of our support. We're actively exploring solutions to enhance our customer service efficiency without compromising on the quality of support.
We hope that your questions were answered. If there's anything unresolved or any other way we can assist you, please don't hesitate to reach out. Your feedback is invaluable to us, and we're dedicated to making your experience with our app as positive as possible.
Thank you for your understanding, and we wish you a wonderful day.
Excellent! I used this app to help me do Facebook pixel and TikTok pixel. Good online support speed too.
There is no after-sales service and no customer service staff can be contacted.
The most pathetic customer service is from this app. They donot reply, do not read msgs properly nor help you. Especially Zoe. Useless support & pathetic experience.
I'm really sorry to hear that you had a less than satisfactory experience with our customer support. I want to mention that our response time for free tier customers is within 24 hours, as we sometimes are occupied with serving our paid customers. However, this does not excuse the lack of assistance you experienced.
I'm here to personally assist you. Can we set up a time to discuss this further?
Thank you,
Ryan
CEO, Zalify
Convenient and user-friendly plugin, with extremely patient customer service that has helped me solve many issues. I highly recommend everyone to download it！
Support is helpful, fast and proactively checked our site for errors.
RECOMMEND it !
the PIXEL IS PRETTY POWERFUL.
Zalify team is so helpful ! I had some problems with my FB pixel but they helped me fix the problem quickly, thank you zalify team !!!
The customer support is very good. Zalify is a great app that integrates all the pixels from ad platforms.
They helped in setting up my pixel for Google ads, would highly recommend it! Such a great app to use! Fantastic service!