Reviews (71)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for its marketing tools and exceptional customer support. They value its user-friendly interface for tasks like pixel installation and email campaign setup. Features like abandoned cart recovery and customizable popups are praised for boosting sales and engagement. The app's reliable data tracking with Facebook Pixel and Google Analytics, along with its cost-effectiveness, are also highlighted.
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It is not recommended. I chose the 19 USD package, which was supposed to ensure that my data was perfectly transmitted back to my advertising backend, but this did not happen. Then I tried to contact the backend staff, and there was only an AI system in the backend. They even Not sending you any information about consultation means that your problem cannot be solved, so why am I spending $19 a month?
This is the first time I have ever left a negative review on Shopify. The APP itself is great,the customer service is the worst I have ever encountered from all the Shopify APPS. Hands down. They take a very long time to respond, and even when they do, they provide minimal assistance.
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your dissatisfaction with our customer service. We appreciate your kind words about our app and understand that timely and effective support is equally important.
As a small team, we're currently managing a high volume of inquiries, with only two dedicated customer support members addressing over 100 customer questions daily. We strive to provide prompt and thorough assistance, but at times, our response rate might not be as quick as we or our customers would like. This is not an excuse but an explanation of our current limitations.
We are committed to improving our response time and the quality of our support. We're actively exploring solutions to enhance our customer service efficiency without compromising on the quality of support.
We hope that your questions were answered. If there's anything unresolved or any other way we can assist you, please don't hesitate to reach out. Your feedback is invaluable to us, and we're dedicated to making your experience with our app as positive as possible.
Thank you for your understanding, and we wish you a wonderful day.
The most pathetic customer service is from this app. They donot reply, do not read msgs properly nor help you. Especially Zoe. Useless support & pathetic experience.
I'm really sorry to hear that you had a less than satisfactory experience with our customer support. I want to mention that our response time for free tier customers is within 24 hours, as we sometimes are occupied with serving our paid customers. However, this does not excuse the lack of assistance you experienced.
I'm here to personally assist you. Can we set up a time to discuss this further?
Thank you,
Ryan
CEO, Zalify
There is no after-sales service and no customer service staff can be contacted.
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