Live Chat by Combidesk

Name: Live Chat by Combidesk
Brand: Combidesk
Rating: 4.5 (57 reviews)

$8/month. 14-day free trial.

Rating (4.5)

Reviews

Developer

Combidesk

Highlights

Built for your business

Use directly in Shopify admin

About this app

Launched

October 8, 2015

Languages

English

This app is chat software for your webshop with which your customers can ask you questions.

This app is chat software for your webshop with which your customers can ask you questions. This removes a barrier of communication, does not disturb, and has to potential to boost your conversion rate. Would you also like to have a virtual sales representative in your webshop, which would allow you to manage more sales? Or do you want to provide a quick and personal service? In that case start now with this Chat App.

Automatic installation of the chat module in your Shopify webshop.
During the chat automatic completion of customer information in the chat module.
Current products in the shopping basket are shown in the chat dashboard.
Fixed price. No further usage costs.

Pricing

14-day free trial

Standard

$8/month

Standard

$8/month

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

57 reviews

Overall rating

4.5

Counts per rating level

86% of ratings are 5 stars
49
2% of ratings are 4 stars
1
0% of ratings are 3 stars
0% of ratings are 2 stars
12% of ratings are 1 stars
7

November 16, 2020

I've been using this app since 2017, it has had loads of issues but Combidesk have always dealt with each issue in a timely manner. However, Combidesk has been owned & operated by Zendesk & ZopIM... :( Since then I've been having nothing but issue after issue, this morning I couldn't even login to my admin. The chat box is not appearing via my laptop but is appearing on my phone.
Tried to contact support but to no avail. Found Re:amaze and have installed that instead!
It costs a little extra but in the long run is worth it! More functionality & great customer support.

Anita Grant

United Kingdom

Time spent using app: About 3 years

Combidesk replied November 16, 2020

Hi Anita, too bad the installation flawed. I'm happy to help with the issue. Saw you found another app. Sorry you had to write this review 😏
Have a great day! Best, Tim - Combidesk