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Zendesk Chat (formerly Zopim) by Combidesk

Zendesk Chat (formerly Zopim) by Combidesk

Developed by Combidesk

11 reviews
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Price: $5.00 / month Free Trial: 14 days More info
  • Automatic installation of the chat module in your Shopify webshop
  • Current products in the shopping basket are shown in Zendesk Chat dashboard
  • Installation takes only a few seconds

Zendesk Chat (formerly Zopim) is chat software for your webshop with which your customers can ask you questions. This removes a barrier of communication, does not disturb and has to potential to boost your conversion rate.


 


Would you also like to have a virtual sales representative in your webshop, which would allow you to manage more sales? Or do you want to provide a quick and personal service? In that case start now with Zendesk Chat


Let your webshop talk!


Zendesk Chat increases your customer engagement by allowing them to chat to you. Zendesk Chat is very appropriate for improving your customer interaction, it increases the time they spend in your webshop and increases your conversion rate.


 


Why use the Zendesk Chat app?


 The app provided added value for new and existing customers that have installed Zendesk Chat app manually in their Shopify webshop. These are the additional dimensions of this app:


  



  • Automatic installation of the chat module in your Shopify webshop.

  • During the chat automatic completion of customer information in the Zendesk Chat module. This provides a low barrier of entry for starting a chat conversation. 

  • Current products in the shopping basket are shown in the Zendesk Chat dashboard (under ‘user info’). This way you can provide an even more personalized service and increase your conversion.

  • Know exactly who visited your site. Live monitoring of visitors while they show, get to know where they came from, page history, current URL, returning visitors, etc…

  • Adjust the chat-widget to your own style

  • Access to a user-friendly dashboard with saved chat history, message templates, visitor priority, Q&A and a smart responder. This app integrates Shopify data in the Zendesk Chat dashboard.

  • Choose to answer your visitors from your smartphone or dashboard.

  • Installation takes only a few seconds.


 


How much does the Zendesk Chat app cost?


For the Zendesk Chat app you only pay $ 5,00 per month. For this money we will provide a seamless and real-time integration of your Shopify webshop with your Zendesk Chat account. This app is in addition to a Zendesk Chat account.


 


External prices of Zendesk Chat (more information on the Zendesk website):



  • LITE: free

  • BASIC: $11.20

  • ADVANCED: $20.00


 


Video's


Zendesk Chat tour


Installation manual


 


Remarks


We love feedback! Wishes? Make them here.


 


Questions?


For questions and support on the Zendesk Chat connector you can contact Combidesk via support@combidesk.com


 


Terms of Use


By installing the connector you automaticaly agree with the terms of use prepared by Combidesk. Combidesk is not owned by, is not licensed by nor is a subsidiary of Zendesk Chat.


 


About Combidesk


Combidesk develops easy to use and time saving connectors for Shopify. Our connectors are installed in a matter of minutes. We build app very quickly so if there is a specific connector you would like tell us about it here.


 


This Zendesk Chat connector is powered by Combidesk

, 280 Madison Avenue, NY 10016, Unites States.

Zendesk Chat (formerly Zopim) by Combidesk reviews

11 reviews
  1. 5 stars (7 reviews)
  2. 4 stars (0 reviews)
  3. 3 stars (0 reviews)
  4. 2 stars (0 reviews)
  5. 1 star (4 reviews)

I love love this app, have used this app for over a year now and cannot fault it.
Keep up the good work.
Thanks

posted

I really enjoy this chat app and have been using it for over a year. I can even use it from my phone and chat with customers. Great interface and good options. I've used the basic free service but upgraded to the paid version because a promo was running. Extra features 4 paid version included file attachment with in chat, multiple chats at once, multiple triggers. I definitely would recommend this chat app.

posted

I love it, very simple to use and install!!

posted

The app is probably alright but the setup and installation before that made me drop it halfway. They will bring you to Zopim site asking you to login. then bring you back into zendesk, saying you are paying to Zendesk... but zopim says theyre charging you money as well. and all of this is being done on combidesk platform. damn annoying and complicated. Might even be scammy. Shopify already flags Zopim app as "USE IT ON YOUR OWN RISK". Yet the irony is that they offer this service thats suppose to make YOUR CUSTOMER experience alot easier and better. Epic fail.

posted

The app works just as I want it to. I option for customers to send a quick message is always there and I get an email notification each time so I am able to quickly respond back before they lose interest. No complaints here :)

posted

It works fine for our store. It was set up easily and we can see how customers are navigating through our store.

It is easy to change the default setting, like the greeting or the offline message.

Good App.

posted

Seen instant conversion and upsell lift from this great chat platform. Easy to use; integrates perfectly on desktop and mobile. Fantastic investment. Thank you!

posted

I have tried every chat program out there, and this is by far the best. I can track the pages my customers visit. This app notifies me every time someone visits my website, which allows me to remain vigilant and improve my sales. I base my advertising on the information this app allows me to gather. I have saved many customers from leaving my site in frustration, when I see they are stuck on a page. I also found that it is the only app which runs parallel to Google Analytics. In other words, when I see that three customers are on my site, I see the same thing on this app. That was not the case with other chat apps. Thank you for making it so easy, and affordable.

posted

Install was not good, never fully installed. No support. Very bad experience. Wish I would have checked the reviews before wasting my time.

posted

No idea what is going on with this app. Are you zendesk or tidio? Live chat doesnt even know. Cant see customers carts, cost is $5.00 plus additional costs. Seems like a mess

posted
Get
$5.00 / month
14 days

Requirements

A Zopim account

Screenshots

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