Overall rating
Counts per rating level
  • 86% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 12% of ratings are 1 stars
April 20, 2017

Seen instant conversion and upsell lift from this great chat platform. Easy to use; integrates perfectly on desktop and mobile. Fantastic investment. Thank you!

Dslabs 2
United States
About 6 years using the app
January 17, 2018

I absolutely love this app for my shopify store. I love being able to see my customers navigate my store in real time, so even if they don't buy or become a abandoned cart I'm able to see what they were looking at. This app makes speaking to my customers so convenient. I've had this app since I first opened my shopify store and I don't plan on getting rid of it ever. I also love the fact that it shows me if my customers are on desktop or mobile and it also shows me what operating system they are using.

United States
Almost 5 years using the app
May 23, 2017

I love love this app, have used this app for over a year now and cannot fault it.
Keep up the good work.

United Kingdom
Over 4 years using the app
March 18, 2018

This app has worked well so far. I never realized how many B2B customers would use chat, but we've already had several sales come from initial contact on the chat app! 5 stars!

Ats Machine Safety Solutions
United States
About 4 years using the app
August 4, 2017

Helps us increase our number of prospects and increase our service to our clients!

Oral Science
Almost 4 years using the app
August 29, 2017

We love the product. It is great that our customers can get a hold of us when they have questions. We have found that by answering our customers questions we have increased our sales and have found that our customers are customers for life. The only thing I would like to see is if there is a way to make the actual box that shows up on our store page smaller. Customers know they can click on it to get a hold of us but it does not need to be so big. Maybe there is a way to do it and I just have not figured it out.

I also love the analytics I can get from the program. It gives me a lot of data that helps in providing better service to my customers.

I would recommend it to anyone wanting to get to know your customers better.

Little Adventures Retail
United States
Over 3 years using the app
November 21, 2017

We joined 2 months ago and Zendesk has been fantastic! Very useful for customers and it reduces the number of phone calls. Also increased sales! I would highly recommend this App.

James Roofing
United Kingdom
Over 3 years using the app
March 16, 2018

I have had Live Chat by Combidesk for a few months now. It was super easy to integrate into my Shopify store. Monthly cost is very attractive as compared to other providers. I love that I can see detailed activity of consumers on my website. Highly recommend this app!

Licha Diamonds
United States
Over 3 years using the app
September 18, 2017

This is a great program. I love the app and the customizable features of the chat box!

Virginia Dare Dress Co
United States
Over 3 years using the app
January 14, 2018

Easy to install and very useful to get in contact with customers. 100% recommended!

United States
About 3 years using the app