Reviews (57)

Overall rating
4.5
Counts per rating level
  • 86% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 12% of ratings are 1 stars
September 5, 2017

Excelent app!! I hardly recommend it.
The chat is great, very easy to use and set up. We consider this app essencial for our business to give a better service to our customers, because it help to increase our sales.
I have tried other chats, but I prefer Zopim because they have excelent service, you can integrate over multiple websites and it works perfectly.

Thank you Zendesk! Good job!

Castalia Trevo
Mexico
Over 1 year using the app
Edited April 20, 2017

It works fine for our store. It was set up easily and we can see how customers are navigating through our store.

It is easy to change the default setting, like the greeting or the offline message.

Good App.

Pokertables Americana
United States
About 1 year using the app
December 30, 2017

i really recommend this App . quick easy . very useful for keeping your customer happy.

Supplementsmax
United States
About 1 year using the app
Edited December 27, 2017

A great user friendly app that does exactly what it says it would. The icing on the cake, the backend help support is awesome. They were really prompt with replies and follow ups. Highly recommended and a must-have for any online shop.

The Edible Co
Singapore
11 months using the app
January 17, 2018

I absolutely love this app for my shopify store. I love being able to see my customers navigate my store in real time, so even if they don't buy or become a abandoned cart I'm able to see what they were looking at. This app makes speaking to my customers so convenient. I've had this app since I first opened my shopify store and I don't plan on getting rid of it ever. I also love the fact that it shows me if my customers are on desktop or mobile and it also shows me what operating system they are using.

Neugentssole
United States
11 months using the app
June 4, 2018

Have been using LiveChat for a while now it's reliable and easy to use.

Huge support, and keep up the good work!

Denker Mobiliario
Mexico
10 months using the app
August 2, 2018

It's a great chat app. We've been using it for years.

Lead Apparel
United States
9 months using the app
June 8, 2019

I used this app hoping to get conversions. It worked!!! Answering simple questions while customers are shopping helps make the conversion.

GO-KOT
United States
8 months using the app
October 31, 2017

Very useful to offer the best customer service.

Juslabmx
Mexico
8 months using the app
October 4, 2017

This has been an amazing app. For starters the setup was so quick and simple. This is a feat tool for being able to communicate real time with my customers. It has been such a huge help having this app. I’ve been able to quickly respond to customer inquiries about products, shipping and payment questions. Awesome. I would totally recommend this app to anyone. teaseandtouchboutique.com

Yourturnkeystore 782
United States
6 months using the app