About Live Chat by Combidesk
This app is chat software for your webshop with which your customers can ask you questions. This removes a barrier of communication, does not disturb and has to potential to boost your conversion rate.
Would you also like to have a virtual sales representative in your webshop, which would allow you to manage more sales? Or do you want to provide a quick and personal service? In that case start now with this Chat App.
Let your webshop talk!
This Chat App increases your customer engagement by allowing them to chat to you. It is very appropriate for improving your customer interaction, it increases the time they spend in your webshop and increases your conversion rate.
Why use this app?
These are the additional dimensions of this app:
- Automatic installation of the chat module in your Shopify webshop.
- During the chat automatic completion of customer information in the chat module. This provides a low barrier of entry for starting a chat conversation.
- Current products in the shopping basket are shown in the chat dashboard (under ‘user info’). This way you can provide an even more personalized service and increase your conversion.
- Know exactly who visited your site. Live monitoring of visitors while they show, get to know where they came from, page history, current URL, returning visitors, etc…
- Adjust the chat-widget to your own style
- Access to a user-friendly dashboard with saved chat history, message templates, visitor priority, Q&A and a smart responder. This app integrates Shopify data in the chat dashboard.
- Choose to answer your visitors from your smartphone or dashboard.
- Installation takes only a few seconds.
Combidesk develops easy to use and time saving connectors for Shopify. Our connectors are installed in a matter of minutes. We build app very quickly so if there is a specific connector you would like tell us about it here.
This Live Chat connector is powered by Combidesk, 280 Madison Avenue, NY 10016, United States.
- Zendesk Chat,
Pricing 14-day free trial
External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.
* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Most recent reviews
I've been using this app since 2017, it has had loads of issues but Combidesk have always dealt with each issue in a timely manner. However, Combidesk has been owned & operated by Zendesk & ZopIM... :( Since then I've been having nothing but issue after issue, this morning I couldn't even login to my admin. The chat box is not appearing via my laptop but is appearing on my phone.
Tried to contact support but to no avail. Found Re:amaze and have installed that instead!
It costs a little extra but in the long run is worth it! More functionality & great customer support.
Hi Anita, too bad the installation flawed. I'm happy to help with the issue. Saw you found another app. Sorry you had to write this review 😏
Have a great day! Best, Tim - Combidesk
I used this app hoping to get conversions. It worked!!! Answering simple questions while customers are shopping helps make the conversion.
Complete Unity Yoga
Great app works very well :) and good value! you can see it in action here: www.completeunityyoga.com