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Simple returns for small stores: a branded return portal, set up in minutes, no demo call.
Add the return portal to your store menu. Shoppers find their order, choose items and a reason, and ask for a refund, store credit or an exchange. Your rules set the return window, the options and whether a return is approved at once. You review each return in the ZenReturn dashboard, and ZenReturn records it in Shopify. Set up in minutes, with no demo call. The portal is in English, Spanish, French and German. Prepaid labels from EasyPost serve US shipments.
- Branded return portal on your storefront, or on a direct link
- Return rules for windows, resolutions, fees and auto-approval
- Refunds, store credit, exchanges and returnless returns
- Prepaid return labels from EasyPost for US shipments
- Return reasons, customer photos and analytics in one dashboard
Languages
English
Works with
- EasyPost
- Gorgias
Categories
Return options
Estimate your monthly charges
Rounded up to the nearest dollar
Label cost (USD)
Pricing
Choose the plan that best fits your business.
Lite
$0 / month
Plus usage charges
Features
- 5 returns a month
- 1 return rule and 1 team seat
- Branded return portal
- Portal in 4 languages
- Email notifications
- Customer photo uploads
- US return labels, billed as usage
Usage
Cost per unit
Label cost (USD)
$1
Standard
$9 / month
Plus usage charges
Features
- Everything in Lite, plus:
- 50 returns a month, 3 team seats
- Custom branding: logo, colors, font
- Auto-approval rules
- Custom reasons and item validation
- Store credit and variant exchanges
- Restocking fees and return fees
- Analytics and customer blocklist
Usage
Cost per unit
Label cost (USD)
$1
Pro
$29 / month
Plus usage charges
Features
- Everything in Standard, plus:
- 200 returns a month, 15 rules, 10 seats
- Conditional return rules
- Any-product exchanges, warranty claims
- Offline refunds for COD orders
- Store credit bonus, up to 20%
- Restock returns to your locations
- Return history insights
Usage
Cost per unit
Label cost (USD)
$1
Premium
$79 / month
Plus usage charges
Features
- Everything in Pro, plus:
- 500 returns a month
- Unlimited return rules and team seats
- First-order risk flag
- Priority email support
Usage
Cost per unit
Label cost (USD)
$1
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews
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0% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Support
App support provided by ZenReturn.
Resources
Developer
809 Cuesta Dr, Suite B PMB 1180, Mountain View, CA, 94040, US
Launched
November 7, 2026
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, gift cards, Shopify admin
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View customers
Customer data
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Edit products
Inventory, products, collections
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Edit orders
All order history, returns, draft orders
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Edit gift cards
Gift cards
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Edit Shopify admin
Files
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View other data
Locations
