Zipify Landing Page Builder
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Hangs a lot, doesn't save progress many a times, not suitable for RTL (Right to left) languages
Sofia from Zipify Apps Support here! 👋
I’m sorry to hear that your experience with Page Builder didn’t fully meet your expectations. The text for the RTL languages can be adjusted in our text editor. If there is anything else we can do to improve your experience, please reach out to our support team directly with more details.
We look forward to hearing back from you!
I built page with this product and used the link for Meta ads. I never realised that after 14 days they will remove my page. It says that it is free to create one page and although you can indeed see that there is a 14 days trial it is very disappointing that you call something free instead of trial package. It is misleading and caused me to lose money while sending people to broken page. I checked a few competitors later and didn't see anyone else calling something free and then canceling it after 14 days.
Hi JapesShop, I'm sorry your experience wasn't the best here. Thank you for taking the time to leave this feedback. I'm proud to say we took action on it.
We see you had a single "Book" landing page unpublished when the 14 day trial ended on March 7th. This is expected behavior for published pages when a trial ends and an upgraded subscription is not selected. While the page wasn't technically deleted, it was not useable in your case. As a result of your feedback, our Dev team altered this logic to keep the single page published even after the 14 day trial ends.
We are committed to providing a world class experience for our merchants and do our best to be receptive to feedback. We hope our quick action here proves that. If you are willing to give Zipify Pages another shot, we will be here to support you!
-Team Zipify
Not good if you are on Shopify Plus and have multiple domains. Also if you care about the quality of your imagery this probably won't work for you. We have been doing everything we can to work with them with no workable response. We would go as far to say they were dismissive. We are moving to another tool.
Pages not working at all at the moment. Was being helped by Justine for about 15 minutes and she suddenly stopped...
"My day is ending here shortly, you've caught us at the end of our live chat hours. I will leave notes here in the ticket and someone will get to you ASAP."
She said that ASAP would be about 10 minutes. It's been 7 hours so far and nothing. My ads are dead in the water with no landing page to send traffic.
Hey Defined Life, We just tried giving you a call and sent a follow-up email. We hope to connect with you directly about the support you received. While we do pride ourselves on providing exceptional support we definitely let you down in this case. Since we can’t turn back time, we will learn from your experience. Our support team will be retrained on handling the end of the day and providing more exceptional support. We’re also grateful you notified us of the glitch with Zipify Pages. While the error should have been resolved more promptly we did manage to get a fix in place in under 72 hours. We do value you and are grateful for the many years you’ve used Zipify Pages. We will do everything we can to learn from this and show you that we’re a 5 star app!
-Steve Passmore, Customer Support Manager
The application doesnt work properly. Cant edit content. Save not working. Giant waste of time. Here's a video of my experience - https://www.awesomescreenshot.com/video/12631175?key=46fcf058a5ddb639e8799c2b7b203aeb They want access to my entire store, orders and products to try and get it working. Waste more time when trying to spin up a Black Friday page. FYI - Ezra Firestone is amazing. But this application has a lot of basic issues that render it unusuable. UPDATE: After we removed the application, we found out that all of the old theme files and scripts get left behind. Be careful with this app
Hi Good Wave. We do sincerely apologize for the issues you experienced with Zipify Pages. Updates to a page should absolutely apply to the live page immediately. This is not normal behavior and there is no indication the issue on your store is a global issue with the Zipify Pages app. We can 100% fix the core functionality of updating pages. With an investigation, we can implement a permanent fix.
Store access for each situation is going to be different. In your case, we would need apps access (to access Zipify Pages) you can select individual applications. Themes access would also be needed so we can inspect for theme conflicts and update our code snippet. Orders are not needed. Settings were not needed either. Products access is needed for Product page BuyBox issues due to the way Zipify integrates with your store products. Our team takes your security and data very seriously. Regardless of what we have access to we will only use what we need and you can control our access or any app through the collaborator access section of your shopify store.
If we did need to make changes to your store we are happy to document the changes and share what was done and why.
Shopify doesn't currently have an API that allows Zipify Pages to remove files after the app is deleted. Our solution is to have the assets removed with the in-app switcher before the app is deleted.
We are confident we can resolve the issues you experience. They are not normal and we would very much like the chance to fix them. We could even fix the issues while you're not using the app but that is entirely up to you. We value our merchant's reviews and we pride ourselves on our support. We'd be grateful for the opportunity to prove to you that Zipify Pages is the right solution for your store and that we can provide top-notch support.
Zipify pages was recommended to me by someone I trust and honestly I have to say I'm really disappointed. There doesn't seem to be any way to match my font's website, you have to add each produt page manually which is impossible if you have hundreds of products, you have to copy and paste each review manually, you have to upload every single photo and video manually, and there's no way to delete certain text blocks if you're not going to use them. plus the tech support sucks. I created a ticket on Friday afternoon, they responded Monday morning and closed my ticket after a few hours on Monday because I hadn't replied.
Hey Katie! Thanks for the honest review. Really sorry to hear about your experience. I talked with the team and it sounds like they had a longer chat with you. And that you've uncovered some holes we need to address. We appreciate that very much. Hopefully you'll give us another try in the future. If you need anything please reach out!
-Team Zipify
The app works, but to cancel they made me write to them, then they told me they 'enabled' the cancel setting on my app, which they didn't. They told me to log out, log in .. I'm 30 minutes into it and still haven't been able to cancel! Very anti-customer and a dark pattern.
Hey there! We reviewed your convo with our support team and agree that it shouldn't have been this hard for you to cancel. We've since updated our process to make it easier for people that decide they want to cancel. Thank you for bringing this to our attention so we could fix the process. While we're sorry to hear we weren't able to serve you and keep you as a customer, but we definitely hope we'll see you again in the future.
I've been very frustrated with this app. Lots of work setting up integrations and getting it up running however it still does not work correctly.
cannot access my shop all page
Sorry you're having trouble accessing your page. We reached out via email to help investigate, but haven’t heard back yet. If you reply to that message, we’ll jump in right away and get this fixed—happy to hop on a quick call or screen share as well!
it's too expensive for what it offers, and ive been trying to unsuscribe and they keep billing me. i
Hey Lorrna sorry to hear you weren't happy with Zipify Pages. We've fully refunded your account and have made sure you're unsubscribed. If you need anything else just reach out!
-Team Zipify
