Reviews (3)

Overall rating
Counts per rating level
  • 0% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 100% of ratings are 1 stars
June 4, 2020

can't send the survey by the customer list, contact their support without any reply. till now still haven't replied my email,

Pimax Innovation, inc.
United States
3 months using the app
Zoho Corporation replied June 4, 2020

Hi, Sorry to hear this. We have already replied to your email. Reply was sent your store registered email address.
After some Shopify update customer build actions (Send survey) is not showing. This has to be fixed by Shopify team. We have already contacted and reported the issue. We will update you once we get reply from Shopify support.
If you haven't received our response please contact us directly at

July 31, 2019

Invitations are not getting sent successfully. Shows directly Unsubscribed in the invitation sent. Worst survey app that can't send surveys to customers.

4 days using the app
Zoho Corporation replied July 31, 2019

We're sorry to hear this. Previously you can distribute surveys (via email distribution) only to your shop email subscribers. We have changed this now. Now you can send surveys to all of your customers. Please try sending surveys now.

Edited October 6, 2021

This was almost exactly what I needed, except nothing worked. Did a few tests, but nothing. Wish it worked.

4WD CREW | Off-road & Overland Store
United States
About 2 hours using the app
Zoho Corporation replied October 7, 2021

Hi, sorry for the inconvenience. It shouldn't have happened.
Could you please write us ( your survey account email address and issue you faced during the evaluation of Zoho survey app so that we can sort out the issue?