Delhivery ‑ Logistics Platform

I have had the worst experience ever with Delhivery. They have charged me for pickups but never actually do the pickups at all. They keep canceling them. Rescheduling them from our end only adds to further delays. No support provided. there is no email id or customer care number to reach out to. Now i want to close my account but they are not giving me wallet refund back to my bank account and have been delaying since 1 month now. I have tried raising support tickets but no use. My money is gone. They are cheating us of our money. I never recommend Delhivery to anyone. They are a fraud. Do not even deserve 1 star

Continously receiving message pickup is cancelled as shipment was not ready. Not able to understand why you guys are rescheduling the pickup again and again as pickup was ready from 14th July (date on which i placed pickup).
Need proper solution for this as i have heard lot about Delhivery so expecting quicker and faster solution.

This portal’s service is so terrible that Shopify doesn’t even integrate properly, and their support system is even worse. They never reply on time and don’t provide any solutions either — they just waste time. On top of that, they don’t even refund the wallet money. Their support system is the worst. If there was an option to give 0 stars, I would definitely give that.

Full worst experience I had with this ...no quick response..4 times I scheduled for pickup finally they dint pick and no one called regarding the issue...in support team no one available on call...return orders also they don't deliver better not to choose ... very worst...it's not eligible for single star also...

Why there is no option of 0 star rating? The worst customer support!! I ignored the reviews published here and installed and used it. However they proved the reviews perfectly true. The worst logistic partner till now. Too many lags and glitches in the website interface. Customer support replies on 6th day. Isn't that cool? They simply remarks the order as to be collected by the customer himself from the office. Pathetic!! They does not deserves a try!!

Absolutely terrible experience with Delhivery. This is my second consecutive shipment with serious issues, and it’s beyond frustrating.

In one case, they marked the shipment as "Delivered" and even sent a WhatsApp message to the customer confirming delivery—when in reality, the customer hadn’t received anything. The customer had to raise a complaint with us, and only then was the package delivered the next day. How can a logistics company be this careless?

In another instance, I waited the entire day for a pickup, only to receive a message at the end of the day claiming I was "not available"—which is completely false. No one even showed up.

Delhivery clearly lacks reliability, proper communication, and accountability. For a logistics company, that should be the bare minimum. If you value your time, business, or peace of mind, I’d strongly suggest avoiding Delhivery.

They have the pathetic most support, none of their support numbers work. No control over ground team.
Ground pickup and delivery teams are filled with most ever non sense people, they do not even attempt the pickups and deliverys, and keep updating with fake status, marking either seller/shipment not available, or buyer wanted reschedule.
Highly dissatisfied. Not at all recommended.

We are able to use delivery to schedule our shipments. However, some very basic functionality is missing.

1. Delhivery does not update status of payments It has collected from customers on Shopify.

2. While Shiprocket used to send customer notifications after every shipment, Delhivery doesn’t do it. Instead, they want us to subscribe to their per WhatsApp Service.

Terrible experience with Delivery! Their support team is completely useless—unresponsive, unhelpful, and takes forever to resolve even the smallest issues. Frequent cases of fraud have been reported, and packages often go missing or are marked as delivered when they’re not. It’s impossible to trust this service for reliable shipping. Stay away if you value your time and money!

Good n best rates . And on time pick up and delivery as well .