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For the past six months, I've been utilizing Delhivery for my eCommerce shipments, and my experience has been largely positive. When I contacted their customer service about a delayed shipment, they responded quickly and resolved the issue within a day. The process of booking shipments through their platform is user-friendly, and their tracking updates have been both timely and precise. Thanks to their dependable delivery service and outstanding customer support, I’ve become a loyal customer.
We really appreciate you taking the time to leave us a 5-star review. It makes us happy, that you found our application helpful. Thankyou!
Such poor service being provided! I registered my company a month ago and submitted the GST, yet every time I log into the panel, it asks me to activate my account. When I try, it shows 'GST already registered.' This has been happening for the past 15 days, and I still haven’t found a solution. I tried raising a support ticket, but it says 'Client Mapping not found!' I even attended a Zoom call and asked for an email ID or contact number, but the representative refused to provide one, citing company policy. He assured me someone from Delhivery would get in touch, but I haven’t received any call or email. Such poor service, and i still don’t understand why you're asking for ratings when it’s clear that you don’t even read the comments or feedback people provide. This experience has been extremely frustrating, and I’m sure my concerns are not being taken seriously
We understand your experience with Delhivery One account activation was not smooth. This feedback is shared with our team. Your account is now activated. You can raise a support ticket from Delhivery One for any other assistance.
Worst service I have even seen in my life. Delivery partner didn't even come to my place and marked as shipment wasn't ready, then on the next day he marked as client wasn't available. I'm calling him and he didn't even picking up my call. Then I escalated the matter to the customer care team, they rescheduled it and its been more than 4 days while rescheduling for pickup. Then I cancelled my order from there platform now they are not returning my money. Delhivery CHOR hai. He eaten my money.
I would not even like to give one star because the this is the worst logistics application i have ever seen, i'm not being on onboarded from the last one week. Due to their technical errors im not able to submit my GST documents even after uploading the documents Its taking me nowhere and this issue is recurring from the last 7 days no proper customer support at all, raised more than 50 tickets but due to their poor technical infrastructure its not reflecting the support dashboard. I'm feeling like to smash my head against the wall for your great experience. If you dont value your customers time I swear you are going nowhere and will end up lossing a lot of potential business.
We'd like to apologize for your experience while using our services. We can see your account is now successfully created on Delhivery One. For a prompt resolution in future, you can raise a support ticket on Delhivery One.
Even after multiple complaints, I am unable to integrate Delhivery with my online store because the API calls are not yielding the desired results. This is impacting my store sales.
Best regards,
IP4U
A 2 star experience is not what we expect for our clients. We'd like to apologize for your experience and we are sorry we didn't meet your expectations.
Amazing Deliveries done by the team, I am very happy with their services and will continue to work with them in future
We really appreciate you taking the time to leave us a 5-star review. It makes us happy, that you found our application helpful.
They send automated emails promptly to ask a five star rating on Shopify store but they never bother to contact the customer why he is still unable to start shipping. They want their shop to look exclusive at front but are not willing to serve the customers.
We'd like to apologize for your experience and we are sorry we didn't meet your expectations. We make an effort to improve our product & services. For a prompt resolution, you can raise a support ticket on Delhivery One.
Extremely disappointed. Requested multiple times for a call with Account Manager but no response. If this is the performance of sales team/management, then really worried about their operational functioning.
17/08/24 - Further experience. I had my first pickup scheduled today between 2 to 6pm. The delivery executive's contact number provided couldn't be reached for 5 and 1/2 hours. Finally at 7:30 pm when he picked up the call he had no clue about the pickup. When asked when he is coming, he had no clue. Raised support ticket, no response. No other way to contact the support. It's just horrible. Please stay away from Delhivery if you are not looking for impacting your company's reputation.
We'd like to apologize for your experience and we are sorry we didn't meet your expectations. We make an effort to improve our product & services. For a prompt resolution, you can raise a support ticket on Delhivery One.
Best for shipping in India. Account manager provided Pradyum is very helpful. All going very smooth till now. Easy and fastest order processing. Clean interface.
It makes us happy that you found our services helpful. Thankyou for taking out time to leave us a 5 star rating.
I just dowloaded this app Today evening, book an onboarding call. no one from this app attended the call. I was waiting on zoom for 15 mins. This is first time i have seen in my life that company business don't attend the call. Also, i was mailing them regarding this and no answer. This is just my first day with this business. Can't hope more !
We regret that your experience with us was not the best and have shared your feedback with our team. We make a continuous effort to improve our product & services. You can raise a support ticket with us from Delhivery One for a faster resolution.