Reviews (50)

Overall rating
2.6
Counts per rating level
  • 32% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 46% of ratings are 1 stars
September 19, 2024

Such poor service being provided! I registered my company a month ago and submitted the GST, yet every time I log into the panel, it asks me to activate my account. When I try, it shows 'GST already registered.' This has been happening for the past 15 days, and I still haven’t found a solution. I tried raising a support ticket, but it says 'Client Mapping not found!' I even attended a Zoom call and asked for an email ID or contact number, but the representative refused to provide one, citing company policy. He assured me someone from Delhivery would get in touch, but I haven’t received any call or email. Such poor service, and i still don’t understand why you're asking for ratings when it’s clear that you don’t even read the comments or feedback people provide. This experience has been extremely frustrating, and I’m sure my concerns are not being taken seriously

Doon Deals Hub
India
2 months using the app
August 13, 2024

Amazing Deliveries done by the team, I am very happy with their services and will continue to work with them in future

Sacche Dhaage Fashion
India
About 1 year using the app
Delhivery Pvt. Ltd. replied August 21, 2024

We really appreciate you taking the time to leave us a 5-star review. It makes us happy, that you found our application helpful.

August 23, 2024

I would not even like to give one star because the this is the worst logistics application i have ever seen, i'm not being on onboarded from the last one week. Due to their technical errors im not able to submit my GST documents even after uploading the documents Its taking me nowhere and this issue is recurring from the last 7 days no proper customer support at all, raised more than 50 tickets but due to their poor technical infrastructure its not reflecting the support dashboard. I'm feeling like to smash my head against the wall for your great experience. If you dont value your customers time I swear you are going nowhere and will end up lossing a lot of potential business.

DapperLane
United States
2 months using the app
Delhivery Pvt. Ltd. replied September 25, 2024

We'd like to apologize for your experience while using our services. We can see your account is now successfully created on Delhivery One. For a prompt resolution in future, you can raise a support ticket on Delhivery One.

Edited August 17, 2024

Extremely disappointed. Requested multiple times for a call with Account Manager but no response. If this is the performance of sales team/management, then really worried about their operational functioning.

17/08/24 - Further experience. I had my first pickup scheduled today between 2 to 6pm. The delivery executive's contact number provided couldn't be reached for 5 and 1/2 hours. Finally at 7:30 pm when he picked up the call he had no clue about the pickup. When asked when he is coming, he had no clue. Raised support ticket, no response. No other way to contact the support. It's just horrible. Please stay away from Delhivery if you are not looking for impacting your company's reputation.

versoz.com
India
3 months using the app
Delhivery Pvt. Ltd. replied September 25, 2024

We'd like to apologize for your experience and we are sorry we didn't meet your expectations. We make an effort to improve our product & services. For a prompt resolution, you can raise a support ticket on Delhivery One.

Edited September 3, 2024

Best for shipping in India. Account manager provided Pradyum is very helpful. All going very smooth till now. Easy and fastest order processing. Clean interface.

thebakingtools.com
India
5 months using the app
Delhivery Pvt. Ltd. replied September 25, 2024

It makes us happy that you found our services helpful. Thankyou for taking out time to leave us a 5 star rating.

September 10, 2024

They send automated emails promptly to ask a five star rating on Shopify store but they never bother to contact the customer why he is still unable to start shipping. They want their shop to look exclusive at front but are not willing to serve the customers.

Gaurashtra
India
5 days using the app
Delhivery Pvt. Ltd. replied September 25, 2024

We'd like to apologize for your experience and we are sorry we didn't meet your expectations. We make an effort to improve our product & services. For a prompt resolution, you can raise a support ticket on Delhivery One.

Edited July 24, 2024

Editing my rating as I had reported an issue here and it was addressed.
But reverting rating to 1 star as any issues reported directly with delhivery on their site as support tickets are not being addressed.
For every genuine issue we face, they are not addressing any of those and closing the tickets.
Also, their charges are very inconsistent as they show a charge based on weight and dimension while we manifest. For most of orders, they take additional amount later(without any intimation). On site calculation is based on their tool, then sure why so much disparity.
So your recharge balance will keep going down and it will be very hard to figure out or sort out any issues with them.

ITN Store
India
7 months using the app
Delhivery Pvt. Ltd. replied June 25, 2024

Dear Team ITN Store, we really appreciate you taking the time to leave us a 5-star review. It makes us happy, that you found our services helpful.

August 9, 2024

Big name worst customer service, I am not able to contact my account manager, its been more than a week I am using Delhivery one to ship & courier my products I have already dispatched around 30+ orders still its like I am all on my own, its a one way business.

Okvitals
India
17 days using the app
Delhivery Pvt. Ltd. replied September 25, 2024

A 2 star experience is not what we expect for our clients. We'd like to apologize for your experience and we are sorry we didn't meet your expectations. You can raise a support ticket on Delhivery One for prompt resolution.

June 1, 2024

Positive:
- Delivery One fulfills my requirements and is easy to use.
- Creating shipments takes just 30 seconds, and notifications are sent via WhatsApp and SMS to buyers.
- The Android and iOS apps allow buyers to track their shipments and request support for changes in mobile numbers and addresses within the city.
- Customer support is quick to address queries and provide assistance.

Improvement Suggestions:
- Integration of a pin code checker on Shopify product pages, along with expected delivery dates and a trust shield for sellers, would enhance transparency and trust.
- Merging Delhivery One B2C and B2B accounts respectively could streamline operations and improve user experience.

Negative:
- Delhivery B2B support is lacking, and merchant/customer support is poor.
- Lack of tracking information sent to recipients, and the cost of NDR WhatsApp notifications is higher than the market rate.
- NDR verification via IVR should be stopped due to recipients flagging numbers as spam, resulting in RTO instead of successful delivery.
- Delhivery High-Risk RTO buyer feature is not functioning properly.

Overall, while there are areas for improvement, I am currently satisfied with Delivery One for Shopify and would recommend it.

PATOYS
India
11 months using the app
Delhivery Pvt. Ltd. replied June 11, 2024

We really appreciate you taking the time to leave us a 5-star review. It makes us happy, that you found our application helpful. And it was an insightful discussion with you. We thankyou for taking out time to discuss the improvements and we shall definitely work on the feedback shared.

August 17, 2024

no customer support. delayed deliveries and no updates or contact info

apothecary-in
India
About 2 months using the app
Delhivery Pvt. Ltd. replied September 25, 2024

We'd like to apologize for your experience and we are sorry we didn't meet your expectations. We make an effort to improve our product & services. For a prompt resolution, you can raise a support ticket on Delhivery One.