Overall rating
3
Counts per rating level
  • 34% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 10% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 38% of ratings are 1 stars
February 9, 2024

All your services are good. Except the below

1) Package type (plastic cover / Cardbox) shortcut option not available in MORE FILTER. We have to click each shipment to select this package type. So please enable this option in MORE FILTER soon.

2)After customer's orders received in Shopify, their shipping Addresses not synced properly with DELHIVERY Portal. Each time & for every order, we have to re-enter the customers pincode to auto-assign the State & City in your portal. Its Headache

3) Return pickup charges is TWICE the amount of normal shipping charges.

4) frequently incorrect weight has been scanned in some of my shipments. We have to monitor the Wallet transactions.

MW Stuffs
India
9 months using the app
Edited February 15, 2024

We're experiencing delivery charge discrepancies with Delhivery Logistics, but we've received a positive response from the delivery team. They've committed to resolving the issue within 2-3 days, thanks!

Global Home
India
About 2 months using the app
February 27, 2024

Pretty seamless integration without any issues. The dashboard is also great.

Only 1 suggestion:
When the order is scheduled for pickup in the dashboard, the app automatically fulfils the order in shopify immediately WITHOUT intimating the customer which should not happen as the order has not been picked up yet.

Problem here is, since it's already fulfilled, the customer never receives any email that their order has been shipped. Ideally, customer should get an email once the order has been shipped and is now in transit. Unfortunately even that does not happen. So we have to manually intimate the customer that your order is shipped.

This is the only problem with this app. If it's not sending an email before the order is shipped, its ok. However, the app should send an email once it's shipped.

Otherwise, the experience has been great.

Nookit
India
9 days using the app
January 5, 2024

Giving 4 stars because finding difficulty to understand some features. Value for money ? indeed !!

Insane outfit
India
3 months using the app