AfterShip Returns & Exchanges , 2,278 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its robust features, affordability, and seamless integration. It's praised for its intuitive interface, easy setup, and smooth onboarding. The app is particularly beneficial for tracking returns and providing a professional return experience. Even the free version offers a range of features. The customer service team is commended for their prompt responses and efficiency. A demo is also available to help merchants understand its functionality.
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The app is pretty confusing to use, but is valuable for tracking returns. The functionality of the app is good, but it can be hard to find where to make the update you want or why something isn't working.
Neha jumped on a call to walk through the setup with me, which was above and beyond my expectations.
Aftership support is always helpful and they always provide you with the best solutions, we've been using Aftership for 2 years now and so far it's been good.
Easy to use, and great customer service when I have run into questions. Neha answered my questions quickly and completely, plus shared her email for when I have questions in the future.
I was stuck with an issue, message the chat to speak to an agent who was Neha & within 5 minutes my issue was sorted out with a Video call! Thank you so much!
Great service and helpful when we needed to update things
Aftership is amazing. The support is great always, thank you Harvinder for jumping on a call so quickly with us to assist in our questions.
This time they were helpful this time in helping me to get my account back to the correct plan. It was fairly easy when they walked me through it but overall not the most user friendly.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers.
We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you.
We have checked the details and successfully processed the refund back to your account. If you still have any issues, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com and we will assist you with our best.
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
Excellent Demo on how to show exchange and store credits. Thanks Priyansh for your support. Much appreciated
Neha's assistance was prompt, efficient, and incredibly supportive. She swiftly resolved my issue within a matter of minutes.
Very helpful tech support and my issue was resolved quickly.