Reviews (31)

Overall rating
3.9
Counts per rating level
  • 77% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 16% of ratings are 1 stars
November 7, 2024

At first, everything seemed promising—the product does work, but it has its limitations. I can’t set my own pricing without contacting them directly, and even then, it takes weeks for any changes to be made. Their support team completely disappeared after I asked basic questions, like why we were getting charged on our credit card and how their business model actually works. We’re being billed thousands and receiving reimbursements, but it’s all confusing, and we’re left without clear answers on how the whole process functions.

Jawzrsize
United States
9 months using the app
December 3, 2024

Using ShipInsure for package protection has been a game changer! I used to spend a lot of time on the phone or over email contacting different shipping companies regarding lost packages, but now customers are able to file a claim on their own for their missing packages. This has saved me so much time and the customers are happier receiving a resolution in a timely manner. If I ever have any issues, I just send an email and I receive a reply back.

Kibou
United States
6 months using the app
November 9, 2024

Support doesn’t respond to emails. Takes forever to get paid on claims and get this, they want to give you a bill credit for payment instead of paying the claims back to you. If the support would be more attentive I would be inclined to use their service but it’s a deal breaker when I email them 3-4 times and don’t ever receive a response.

Bimmer Euro
United States
7 months using the app
September 12, 2024

We used to spend hours each week dealing with carrier claims. ShipInsure has allowed us to avoid this entirely and is also making us money. I'm very happy with this app.

Black Tie Watch Co.
United States
About 2 months using the app
August 26, 2024

Great app. Set up was quick and easy. Team has been helpful. Working great so far.

MITOPDEAL
United States
8 months using the app
August 8, 2024

ShipInsure has been a fantastic addition to our store. The integration was seamless, and our customers value the extra layer of coverage it provides. Their support team is both responsive and helpful, making the entire process straightforward. We've already seen a reduction in time spent dealing with shipping issues. I highly recommend ShipInsure to all Shopify store owners!

Tom Baine
United States
27 days using the app
August 5, 2024

Couldn't be happier with my experience. I've just added ShipInsure to my second Shopify store. David and Noah have been very knowledgeable and helpful throughout and I would recommend this app to anyone to wants to reduce their liabilities on shipping! Thanks team!

Pro Balloon Shop
United Kingdom
About 1 month using the app
December 5, 2024

They promised me a $100 gift card to listen to a sales pitch. Corbin Ekblad guaranteed it, but I never received it. They wasted my time and lied to me.
Avoid this company at all costs!

Simply Carbon Fiber
United States
1 minute using the app
July 1, 2024

The support from this app is just terrible! Poor customer service, they don't respond to you after eamiling them several times, but they'll respond fast when they get reported to shopify. I've had the app on my store for over a month now and it has yet to be set up correctly. Support is pretty much non existant now. Will definitely look into another app cuz nobody has time to deal with all this nonsense.

Exquisite Designs Home Décor
United States
3 months using the app
March 21, 2023

Very responsive, easy to set up, and promptly took care of all the customization features that I needed.

Customers have been happy with the claims process and it feels good to have the peace of mind that lost or damaged packages don’t come out of my pocket.

Notorious Lift
United States
Over 1 year using the app
ShipInsure replied March 23, 2023

Thank you for the positive review! We're glad to hear that we were able to meet your needs and provide a hassle-free experience. Customer satisfaction is our top priority, and we're happy to know that our service has been well-received. We appreciate your business and look forward to serving you in the future