Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and increasing average order value through features like upselling, cross-selling, and product bundling. It's praised for its ease of use, quick setup, smooth performance, and user-friendly layout. The responsive and technically proficient support team is appreciated, as well as the app's customization options, affordability, compatibility with other apps, and multilingual support. The support team is also noted for providing custom CSS changes to meet specific needs.

February 14, 2024

Support was perfect, only comment is that appointment times are very far in advance, would like earlier availability.

ReLenzMe.Com
United States
About 2 years using the app
Logbase replied February 15, 2024

Thank you for sharing your feedback. We'd like to inform you that our chat services are accessible for 20 hours every day. Please don't hesitate to reach out via chat if all Zoom appointments are fully booked. We'll be happy to help.

February 14, 2024

Veena helped me calmly and quickly when I set up my upsells and had some questions.

Deborah Wilde Books
Canada
19 days using the app
Logbase replied February 16, 2024

Thank you for your feedback! We're thrilled to hear that you had a positive experience with our support. We're constantly striving to improve and would love to know what could have made it a 5-star experience for you. So we have reached out to you by email. Your feedback is invaluable in helping us enhance our app.

February 9, 2024

Jananee was very helpful, thank you!

T Jacobs
United States
10 days using the app
Logbase replied February 10, 2024

Thank you for the fantastic review! We're thrilled to hear about your positive experience with us. We have reached out to you via email to check how we can satisfy you to the fullest and receive a perfect rating in the future. This will help us in improving our app's features. Looking forward to connecting with you.

December 21, 2023

Easy to use app, and zoom call with Siddarth was very helpful and quick to reposition the upselling widget on my product page.

Lucille & Grace
United Kingdom
14 days using the app
Logbase replied December 22, 2023

Thank you for your generous feedback! We're thrilled to hear that you had a positive experience with us.

June 14, 2023

I had a small problem reaching out to them on a zoom call but once we finally got together they fixed it and it works great. What I like about the app it also will list the variants and give my customers an options without me adding each one separately. At this time I would recommend this app as it is the best one I have found that does exactly what I was looking for.

Gift Basket Village
United States
8 months using the app
Logbase replied June 14, 2023

We appreciate you taking the time to leave us your review. It means a lot to the whole team, and we’d love to have you back very soon.

May 22, 2023

Great app! Super easy to use and looks great on whatever theme you're using as it allows for styling as well. There isn't many variations for formatting but that's not a big deal.

MUNCHEES
Singapore
24 days using the app
Logbase replied December 4, 2023

Thank you so much for your feedback!

October 11, 2023

The app is very good. Especially the support given by them. Febin helped us go through the app configuration and explained to us all the features present within

MyTeez
India
1 day using the app
Logbase replied October 13, 2023

Thank you so much for your feedback!

May 17, 2023

Siddarth was very helpful and stayed with me throughout the whole process of fixing my issue he even used Zoom to help me out. I would definitely recommend

Rivamae
Portugal
1 day using the app
Logbase replied May 18, 2023

Thank you for your review

May 6, 2024

The Price is Right, Decent customization, Good Customer Service!
I really appreciate the Freemium model where you pay per conversion, that feels much safer as a small business than committing to an app with too many features I don't need that's way overpriced.
I also think they have quite a lot of good customization options, especially given that it's free (until it helps you sell something).
My one criticism is the backend is a little more text based than visual, although there is a preview of the result, but if you're more of a visual designer than a computer programmer, all the text options are a little intimidating. But it's pretty intuitive! Really, very few compaints.

Foxes and Ravens
Canada
December 6, 2022

A great app that does what it should, though it could use better analytics tools. Customer support has been helpful. Recommended.

Pawfect Pals
Australia
Over 1 year using the app
Logbase replied December 8, 2022

Thank you for the feedback! We have reached out to you by email to understand what kind of analytics you are looking for.