Accessibly
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Outstanding app & exceptional support! We’re extremely happy with everything Accessibly has to offer. The setup was smooth, the features are powerful and user-friendly, and the app integrates seamlessly with our storefront. But what impressed us the most is the outstanding customer support – quick, helpful, and genuinely dedicated to making things work perfectly. Highly recommended for any store that takes accessibility seriously!
Our website is based our of CA, we got sued from a blind person and realized this app didn't protect us. Maybe I was misinformed of what the app would or would not do.
This app is worth every penny. Not only does it provide the functionality that every website needs, but their customer service is beyond amazing. I submitted a question regarding the app and received the most detailed responses explaining to me what the app does, what it doesn't, and ways to maximize it. Sharing what I learned: Based on the published Web Content Accessibility Guidelines (WCAG), this Accessibly app can help your website achieve compatibility. Also learned that you should scan your website using this ADA compliance tool—https://wave.webaim.org and fix the errors. Such a great app and the most helpful customer service. Highly recommend!
Dermasuri team, thank you so much for your wonderful review! If there is anything we can do for you, let us know!
Easy to set up, their customer support was super helpful and quick to jump in to assist. Thanks!
Thanks so much for taking the time to leave a 5-star review. I'm really glad to hear you found the app easy to set up and that our customer support was helpful and quick to assist.
We appreciate the feedback!
Perfect, everything is functioning as expected on our end.
I want to extend my sincere apologies for the experience you've had with our app and our support. It's highly concerning to hear that you've tried to reach out to us without success, as we take customer service very seriously.
Upon further investigation, we haven't received any support messages from you, and I'm determined to identify and rectify the reason behind this issue immediately. Ensuring that our customers' inquiries are promptly addressed is a top priority for us.
To resolve this situation promptly, I have reached out to you directly in our previous email thread, where we previously assisted your store a few months ago. I want to assure you that we are committed to providing timely support, and we always aim to respond to inquiries within 24 hours.
Once again, I apologize for any inconvenience you've faced, and I'm taking every necessary step to ensure this doesn't happen again in the future.
Best regards,
Kaspars Milbergs
CTO, Accessibly
Very happy with the app, especially the quick and responsive customer support! Easy to use and easy to install
Thank you so much for your kind words and the 5-star review! We're thrilled to hear that you are happy with the Accessibly app and that our customer support has met your expectations. Our team is dedicated to providing quick and responsive assistance to all our valued users.
We're delighted that you find our app easy to use and install. Accessibility is at the core of what we do, and your satisfaction motivates us to continue improving our services.
Thank you for choosing Accessibly!
Widget is extremely unattractive, large and obnoxious. They make you upgrade just to adjust the size of the widget, so if you have a chat widget (which most of us do) your customers will ironically have zero access to crucial elements on your website because there will simply be no screen space left. Really goes to show you these people don't give a damn about the site owners, or the disabled users this app is supposedly intended to help. I would highly suggest finding a better solution that doesn't give you a terrible product and then ask you to upgrade just to get something that is tolerable at best. *I never said the widget covers the chat, I said it is obnoxiously HUGE and leaves zero screen space on mobile devices for websites that ALSO HAVE A CHAT WIDGET - which is 99.9% of websites. It is completely obvious you have made this widget this large purposely so that people will pay you more money to edit the size of it. If you can sleep at night doing crap like that, do you. I'll be looking for another accessibility solution ASAP.
Hi Sauce Warehouse team,
We are sorry for your experience with our app. In the case where Accessibly is covering your chat, you can change the placement of the widget on the $5 plan, so no need to upgrade there. There are 6 different placements available. Do not hesitate to reach out to our support in case you need help in the future!
As a visually impaired creator, I wanted to accommodate all my customers/visitors when accessing my shop. This app works perfectly for that, gives the visitor control of what they experience, and adds even more accessibility than most other similar apps. I highly recommend it!
Dear Deven Rue,
It warms our hearts that you have selected our app to be a part of your store and we can help. Thank you so much for your kind words!
Perfect app! We love what it does to help people with disabilities and works perfectly. Thank you to the developers!
Dear Garçon Apparel,
Thank you for your great review! We are very glad we can help you!
Fantastic app and customer service. I had a special request that they handled for me quickly. I highly recommend this app for your ADA needs.
Thank you so much for your fantastic 5-star review of the Accessibly app! We greatly appreciate your kind words and recommendation.
We're thrilled to hear that you had a positive experience with our app and customer service. Your satisfaction is our top priority, and we're always here to assist you with your ADA compliance needs.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Once again, thank you for your support and feedback. It means a lot to us.