AE: Order Editing & Upsell
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
- Pricing
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Free plan available
- Highlights
- Use directly in Shopify admin
- Rating
- 5.0 (205)
- Developer
- Account Editor
Featured images gallery
Cut support tickets with self-service order edits. Increase profits & boost post-purchase experience
When customers make mistakes, it costs you money. Enable customer self-service with Account Editor, the Shopify order editing app. It provides flexible order management with shipping address validation. This app lets customers make self-service edits on the order status page, boosting the post-purchase experience. Reduce order cancellations & returns, minimize support tickets & free up your team. Plus, you can increase your average order value with post-purchase upsells & send custom invoices.
- Let customers instantly add, remove & edit items + edit address after purchase
- Google-powered address validation service so customers enter the right address
- Send customisable automated emails to staff & customers when orders are edited
- Increase average order value (AOV) with post-purchase upsell offers during edit
- Works seamlessly with Shopify Flow and provides 3PL integration
- Highlights
- Use directly in Shopify admin
Languages
English, French, Dutch, Spanish, Portuguese (Portugal), Italian, Swedish, and German
Works with
- Checkout
- Customer accounts
- Shopify Flow
- Checkout
- Thank you page
- Order Status page
- New customer account
- Flow
- Customer Accounts
Categories
Order updates
Customization
Offers and recommendations
Pricing
14-Day Gold Trial
Free
- Access all premium features
- No credit card required
- Auto-activated on install
- $200 Gold plan – free for 14 days
- 3PL + Shopify Flow integration
- Priority chat & email support
- Free onboarding & setup call
Bronze
$25 / month
- 100 order edits/month
- 50 shipping address validations/month
- Includes all Free plan features, plus
- Edit item quantity & order cancellations
- Automatic discount recalculation
- 2 languages supported
- Basic analytics & upsell feature
- Priority Chat + email support
Silver
$75 / month
- 1000 order edits/month
- 100 shipping address validations/month
- Change variant & upgrade shipping method
- Shipping & tax recalculation
- 3PL integrations using Shopify Flow
- Cancellation retention rules
- Line item property editing
- Widget language/label customization
Gold
$200 / month
- Unlimited order edits
- 300 address validations/month
- Includes all Silver plan features, plus
- Add & edit order notes
- Advanced analytics & insights
- Fraud prevention analysis
- Multi-language support in Silver & Gold
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (205)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for allowing customers to independently edit orders, which reduces support tickets and saves time. Its upsell feature effectively boosts revenue, and the clean interface simplifies operations for both customers and merchants. The integration process is smooth, and the support team is responsive and efficient in resolving issues, enhancing the post-purchase customer experience and reducing manual work.
I recommend a 1000%. This app unlocked a whole part of our workflow with the product swap feature, which we had to commit a lot of time and money to, if we had to do it on our own, because of the new Shopify policy. I also wanted to thank the dev team, which is very reactive in assisting us. They even created a feature for us in under 2 weeks.
The devs are great and very responsive to requests for support. I can see this app saving us a ton of money through shipping and making us more through allowing post purchase upsells
The Account Editor app is a must have. It gives customers the ability to manage their orders and allows for post-purchase upsells and changes like no other app we've found to date. If you are looking to improve your customer experience and engagement and also increase your AOV, this app is the way to go.
Support
App support provided by Account Editor.
Or visit their support portalData access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, gift cards, store credit, Online Store
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Edit customers
Customer data
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Edit products
Inventory, product listings, products, publications of products on sales channels, or collections
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Edit orders
All order details, assigned fulfillment, merchant managed fulfillment, shipping information, third-party fulfillment, draft orders, or order edits
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View and Sync Discounts
Discount codes and promotions
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Edit gift cards
Gift cards
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Edit store credit
Store credit account transactions or store credit accounts
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Edit your Online Store
Checkout page
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View other data
Locations, Shopify Markets settings, or inventory of products and their variants
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