AE: Order Editing & Upsell

AE: Order Editing & Upsell

Pricing
Free plan available
Rating
5.0 (214)

Featured images gallery

  • Update shipping address with validation & tax recalculation
  • Increase order value with item edits and upsell offers
  • Analytics to track order edits, cancellations, revenue & trends
  • Update shipping address with validation & tax recalculation
  • Increase order value with item edits and upsell offers
  • Analytics to track order edits, cancellations, revenue & trends
  • Smart order cancellation with refunds and restocking fees
  • Customer and staff notifications for order edits and updates
  • Supports both Legacy & New customer accounts on Shopify

Reduce cancellations with self-service order edits and deliver a smoother post-purchase experience

Account Editor, a Shopify order editing app, helps you save time and retain more revenue. Enable self-serve order editing on the order status page with shipping address validation, smart cancellations, & post-purchase upsells. Fully compatible with both Shopify’s Legacy & New Customer Accounts. Reduce order cancellations, returns, & support tickets while increasing average order value and delivering a smoother post-purchase experience. App integrates with Shopify Flow for complete automation.

Account Editor, a Shopify order editing app, helps you save time and retain more revenue. Enable self-serve order editing on the order status page with shipping address validation, smart cancellations, & post-purchase upsells. Fully compatible with both Shopify’s Legacy & New Customer Accounts. Reduce order cancellations, returns, & support tickets while increasing average order value and delivering a smoother post-purchase experience. App integrates with Shopify Flow for complete automation. more
  • Let customers instantly add, remove & edit items + edit address after purchase
  • Google-powered address validation service so customers enter the right address
  • Send customisable automated emails to staff & customers when orders are edited
  • Increase average order value (AOV) with post-purchase upsell offers during edit
  • Works seamlessly with Shopify Flow and provides 3PL integration

Languages

English, French, Dutch, Spanish, Portuguese (Portugal), Italian, Swedish, and German

Works with

  • Checkout
  • Customer accounts
  • Shopify Flow
  • Shopify Admin
  • Flow
  • Customer Accounts
  • ShipStation
  • CartRover
  • GetQuickMail
  • Brightpearl

Categories

Order updates

Order management

Customization

Offers and recommendations

Pricing

14-Day Gold Trial

Free

Features

  • Access all premium features
  • No credit card required
  • Auto-activated on install
  • $200 Gold plan – free for 14 days
  • 3PL + Shopify Flow integration
  • Priority chat & email support
  • Free onboarding & setup call

Bronze

$25 / month

Features

  • 100 order edits/month
  • 50 shipping address validations/month
  • Includes all Free plan features, plus
  • Edit item quantity & order cancellations
  • Automatic discount recalculation
  • 2 languages supported
  • Basic analytics & upsell feature
  • Priority Chat + email support

Silver

$75 / month

Features

  • 1000 order edits/month
  • 100 shipping address validations/month
  • Change variant & upgrade shipping method
  • Shipping & tax recalculation
  • 3PL integrations using Shopify Flow
  • Cancellation retention rules
  • Line item property editing
  • Widget language/label customization

Gold

$200 / month

Features

  • Unlimited order edits
  • 300 address validations/month
  • Includes all Silver plan features, plus
  • Add & edit order notes
  • Advanced analytics & insights
  • Fraud prevention analysis
  • Multi-language support in Silver & Gold

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (214)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
    214
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
All reviews
What merchants think

Feedback submitted

Merchants appreciate this app for allowing customers to edit their orders post-purchase, which reduces support tickets and increases customer satisfaction. Features include customizable settings for order edits, product swaps, and upsell options, all through a clean interface. The support team is praised for their responsiveness and ability to implement custom features quickly, enhancing both shopping experience and operational efficiency.

February 6, 2026

We've been using Account Editor since they were just starting out, the app has always worked well and they are continually improving the features. The address edits, order cancellations and order edit features have saved us a lot of time and are well worth the price. In the very rare instances where we've had issues with the app, the support team has been responsive and extremely helpful. Highly recommend this app, not only for the features they offer, but also because the team running the app is great.

Kore Essentials
United States
9 months using the app
October 17, 2025

The devs are great and very responsive to requests for support. I can see this app saving us a ton of money through shipping and making us more through allowing post purchase upsells

Crazy Skates Company
Australia
About 22 hours using the app
November 20, 2025

Very helpful app in terms of retaining orders that may have been lost due to error.

Refined Surroundings
United States
6 months using the app

Support

App support provided by Account Editor.

Resources

Developer

Account Editor

131 Continental Dr, Suite 305, Newark, DE, 19713, US

Launched

January 2, 2025 · Changelog

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View personal data:

Customers, store owner

  • Customers

    Name, email address, phone number, physical address, geolocation, IP address, browser and operating system, browsing behavior, client ID cookie

  • Store owner

    Name, email address, phone number, physical address

View and edit store data:

Customers, products, orders, discounts, gift cards, store credit, store analytics, Online Store

  • Edit customers

    Customer data, browsing behavior

  • Edit products

    Inventory, product listings, products, publications of products on sales channels, collections

  • Edit orders

    All order details, assigned fulfillment, merchant managed fulfillment, shipping information, third-party fulfillment, draft orders, order edits

  • Edit discounts

    Discount codes and promotions

  • Edit gift cards

    Gift cards

  • Edit store credit

    Store credit account transactions, store credit accounts

  • Edit store analytics

    Pixels

  • Edit Online Store

    Checkout page, theme

  • View other data

    Locations, Shopify Markets settings, product and variant inventory

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