AE: Order Editing & Upsell

AE: Order Editing & Upsell

Pricing
Free
Highlights
Use directly in Shopify admin
Rating
5.0 (63)

Account Editor empowers customers to edit orders post-purchase, reducing support tickets.

Account Editor App is an all-in-one self-serve tool that empowers customers to instantly edit their orders after purchase-no support tickets required. From updating shipping addresses and item quantities to fixing order mistakes, Account Editor helps Shopify merchants streamline post-purchase management while enhancing the customer experience. With built-in address validation and automated customer notifications, it reduces delivery issues and keeps shoppers in the loop every step of the way.

Account Editor App is an all-in-one self-serve tool that empowers customers to instantly edit their ... more
  • Let customers instantly edit orders — shipping address, quantity, or corrections
  • Suggest and validate addresses to avoid delivery issues.
  • Send real-time email notifications to your customers & staff when edits are made
  • Eliminate support overhead with a seamless self-serve flow.
  • Connect with Shopify Flow to trigger automations after order edits.
Highlights
Use directly in Shopify admin

Languages

English

Works with

  • Customer accounts
  • Shopify Flow
  • Checkout
  • Thank you page
  • Order Status page
  • New customer account
  • Flow

Pricing

Ultimate

Free

  • Unlimited Order Edits, no restrictions.
  • Custom Order Editing Timeframe
  • Advanced Editable Fields
  • Smart Cancellations with Restocking Fee
  • Dynamic Upsell Rules, no revenue limits
  • Shopify Flow Actions for more controls
  • No Hidden Fees – Enjoy full transparency

All charges are billed in USD. See all pricing options

Reviews (63)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
February 25, 2025

Our customers love the convenience of making changes to their orders, whether it's updating their address, adding new products, or any other changes. This flexibility has not only enhanced the customer experience but also significantly reduced the number of support tickets we receive.

Bluebird Botanicals
United States
About 1 month using the app
February 7, 2025

The Account Editor App has made managing orders much easier. My customers can quickly update their orders, change quantities, fix addresses, or make other changes without contacting us. Setting up the app was simple, and Alan from the support team was really helpful throughout the process. If you want to make things easier for your customers and improve how you handle orders, this app is a great ...

Mahone's Wallpaper Shop
United States
24 days using the app
March 6, 2025

The layout of Account Editor is clean and intuitive, making it easy to find what I need without any hassle. It’s definitely improved my workflow and saved me a lot of time

TheFuseShop
United States
24 days using the app
March 11, 2025

Initially, we used to receive a lot of order cancellation requests, which was time-consuming for our team to handle. However, with the new feature allowing customers to manage cancellations on their own, the number of support tickets has significantly reduced, saving us time and improving efficiency.

Posy Paper Co.
Canada
8 days using the app
February 25, 2025

I highly recommend this app! It has been incredibly helpful in stream lining our processes, in allowing our service team to save time by automating orders, edits, and cancellations. This has freed up time to focus on other important tasks, ultimately improving our overall efficiency and customer experience.

Waterway Candle Co
United States
6 days using the app

Support

App support provided by Account Editor.

Or visit their support portal

Developer

Account Editor

131 Continental Dr, Suite 305, Newark, DE, 19713, US

Launched

January 2, 2025 · Changelog

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View personal data:

Customers, store owner

  • Customers

    Name, email address, phone number, physical address, geolocation, IP address, browser and operating system

  • Store owner

    Name, email address, phone number, physical address

View and edit store data:

Customers, products, orders, discounts, gift cards, Online Store

  • Edit customers

    Customer data

  • Edit products

    Inventory, product listings, products, publications of products on sales channels, or collections

  • Edit orders

    All order details for the last 60 days, assigned fulfillment, merchant managed fulfillment, shipping information, third-party fulfillment, or order edits

  • View and Sync Discounts

    Discount codes and promotions

  • Edit gift cards

    Gift cards

  • Edit your Online Store

    Checkout page

  • View other data

    Locations, Shopify Markets settings, or inventory of products and their variants

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