AE: Order Editing & Upsell

AE: Order Editing & Upsell

Pricing
From $39/month. Free trial available.
Rating
5.0 (226)

Featured images gallery

  • Customer editing shipping address on order status page
  • Address validation with deliverable suggestion and fix"
  • Merchant settings for edit types, windows, and holds
  • Customer editing shipping address on order status page
  • Address validation with deliverable suggestion and fix"
  • Merchant settings for edit types, windows, and holds
  • Order item editing with one-click upsell add-ons
  • Shopify Flow automation with order edit triggers
  • Analytics for order edits, cancellations, and revenue

Let customers edit orders & addresses after checkout. Cut support tickets and cancellations.


Self-serve order editing app built for Shopify stores. Customers can edit orders after checkout, edit addresses, swap products, change variants, apply discounts, and cancel orders with smart cancellation retention rules. Draft orders for B2B, create branded tax invoices, and request store credit refunds. Every shipping address edit auto-recalculates shipping, discounts, and tax. Reduce support tickets and raise AOV with post-purchase upsell, Shopify Flow automation, and 3PL integration.

Self-serve order editing app built for Shopify stores. Customers can edit orders after checkout, edit addresses, swap products, change variants, apply discounts, and cancel orders with smart cancellation retention rules. Draft orders for B2B, create branded tax invoices, and request store credit refunds. Every shipping address edit auto-recalculates shipping, discounts, and tax. Reduce support tickets and raise AOV with post-purchase upsell, Shopify Flow automation, and 3PL integration. more
  • Edit order: Edit address, items, variants, quantity, shipping, swap/add products
  • Google address validation, auto tax, shipping & discount recalculation on edits
  • Cancel order: smart retention, restocking fees, store credit & refund options
  • Post-purchase upsell & cross-sell on order status page, thank-you page & emails
  • Editing time windows, Shopify Flow, 3PL, ERP, OMS integration & notifications

Languages

English, French, Dutch, Spanish, Portuguese (Portugal), Italian, Swedish, German, and Japanese

Works with

Categories

Order updates

Order management

Customization

Offers and recommendations

Analytics

Pricing

0-1200 orders

$39 / month

or $374.40/year and save 20%

Features

  • Access to every feature
  • Unlimited order edits
  • Edit shipping address
  • Discount recalculation
  • One Click Upsell
  • Address Validations and Suggestions
  • Email + Chat Support

14-day free trial

1201-5000 orders

$99 / month

or $950.40/year and save 20%

Features

  • Access to every feature
  • Unlimited order edits
  • Edit shipping address
  • Discount recalculation
  • One Click Upsell
  • Address Validations and Suggestions
  • Support Priority (24hr response)

14-day free trial

5001-10000 orders

$179 / month

or $1,718.40/year and save 20%

Features

  • Access to every feature
  • Unlimited order edits
  • Edit shipping address
  • Discount recalculation
  • One Click Upsell
  • Address Validations and Suggestions
  • Support Priority + Slack channel

14-day free trial

10001-20000 orders

$259 / month

or $2,390.40/year and save 23%

Features

  • Access to every feature
  • Unlimited order edits
  • Edit shipping address
  • Discount recalculation
  • One Click Upsell
  • Address Validations and Suggestions
  • 24/7 Slack + Onboarding Support

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (226)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
    226
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
All reviews
What merchants think

Feedback submitted

Merchants appreciate this app for reducing support tickets by allowing customers to edit orders, enhancing satisfaction and streamlining processes. The upsell feature boosts average order value and revenue. Key features like order editing and address updates improve post-purchase engagement. It integrates seamlessly with Shopify, offering a user-friendly interface. Merchants commend the responsive support team for customization assistance and prompt issue resolution, contributing to improved workflow and efficiency.

March 27, 2026

TOP app, really useful. The support has been outstanding, they helped us very quickly and implemented an important customization for us in no time. It’s rare to find a team this responsive and efficient. The app does exactly what it’s supposed to do, without unnecessary complexity. Highly recommended.

Mondo Cattolico
Italy
4 months using the app
February 6, 2026

We've been using Account Editor since they were just starting out, the app has always worked well and they are continually improving the features. The address edits, order cancellations and order edit features have saved us a lot of time and are well worth the price. In the very rare instances where we've had issues with the app, the support team has been responsive and extremely helpful. Highly recommend this app, not only for the features they offer, but also because the team running the app is great.

Kore Essentials
United States
9 months using the app
April 16, 2026

Eric and the team were supportive in helping us set everything up and even worked to a create a feature we requested! While there were some bumps and learning curves, we figured everything out. The team is responsive and flexible.

Akamai
United States
22 days using the app

Support

App support provided by Account Editor.

Resources

Developer

Account Editor

131 Continental Dr, Suite 305, Newark, DE, 19713, US

Launched

January 2, 2025 · Changelog

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View customer data:

Sensitive data, device and activity data

  • Sensitive data

    Name, email address, phone number, physical address

  • Device and activity data

    Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie

View staff and contributor data:

Store owner

  • Store owner

    Name, email address, phone number, physical address

View and edit store data:

Customers, products, orders, discounts, gift cards, store credit, store analytics, Online Store

  • Edit customers

    Customer data, browsing behavior

  • Edit products

    Inventory, product listings, products, publications of products on sales channels, collections

  • Edit orders

    All order history, assigned fulfillment, merchant managed fulfillment, shipping information, third-party fulfillment, draft orders, order edits

  • Edit discounts

    Discount codes and promotions

  • Edit gift cards

    Gift cards

  • Edit store credit

    Store credit account transactions, store credit accounts

  • Edit store analytics

    Web pixels

  • Edit Online Store

    Checkout page, theme

  • View other data

    Locations, Shopify Markets settings, product and variant inventory

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