AE: Order Editing & Upsell
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (261)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for reducing support workload and improving customer experience. Many report cutting order-change tickets by 70–80% as customers self-serve edits, swaps, and cancellations via a clean, mobile-friendly interface. Upsell and cross-sell flows, especially post-checkout, are credited with boosting AOV and revenue. Merchants praise the flexible rules, quick setup, smooth Shopify integration, fair pricing, and fast, proactive support.
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Minimises my customer service emails with order editing and address edits. Their customer service is amazing! Super quick replies and always helps with edits and requests I have
Amazing app. My customers love having the option to make order edits. I recently asked if there was a 'Which of the following led you to purchase today?' survey option on the order confirmation page (there isn't), but without hesitation, the team promised to create one for us - incredible service, absolutely blown away - thanks guys :)
I was having some problems with setup and Eric from customer service helped me get sorted. A+
Tom was great to work with - got work done quickly and it looks better than I ever imagined.
Great customer service, Eric is awesome to work with!
Very robust app and features at very reasonable price point, especially compared to other order editing apps. Support and developers have gone above and beyond to add specific customizations we needed for our business.
The app has been very helpful for our day-to-day operations, especially for invoice downloads, upsell & cross-sell flows, and order cancellation management. The interface is easy to use, and the support team is responsive whenever needed. Overall, it has helped streamline multiple workflows for our Shopify store.
We had an issue during our peak season, and the support team stepped in quickly and helped us navigate through the issue at a crucial time. This app has really helped decrease customer service requests.
After spending days with another app similar to this, I gave up thinking what we needed couldn't happen. Then we searched for the highest recommendation for order editing built for Shopify and AE was the number one choice, so we installed. We set up a meeting for the following morning. Within minutes, their team not only walked me through, but volunteered to set up totally for me. This app does everything we needed and will free so much time spent supporting our clients while allowing them to have full control. I love that I could pick and choose which options worked for us. DO NOT HESITATE to get this app! It's AMAZING and their TEAM is PROFESSIONAL, KNOWLEDGEABLE and PROVIDED more than we expected. Grateful for them!
Great customer service! The support team answered all my questions promptly.
