Achille AI

AI support automation at scale : faster and great answers, happier customers, unmatched quality

Achille automates your customer support end-to-end, not just the reply. Our AI executes real support workflows: understanding intent, retrieving order and return data, applying business rules, triggering refunds or follow-ups, and escalating only when human judgment is required. Achille connects directly to your Shopify, helpdesks, logistics, and internal tools to perform the same actions as your best agents — but faster, consistently, and without burning your team.

• Automate most of your tickets with deterministic workflows, not random agents
• Deep helpdesk integration (Zendesk, Gorgias, Sunshine, etc.)
• 24/7 multilingual support, consistent across channels
• Brand, tone & policy control via explicit rules
• Full observability: every decision, action, and token accounted for