Reviews (273)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its real-time order tracking and user-friendly interface. It's praised for its easy setup, customizable notifications, and ability to sync with PayPal and Stripe orders. The app is noted for reducing workload and saving time, offering a free tracking page and charging only for syncing orders. The customer support team is recognized for their quick and efficient service, providing valuable advice to merchants. The app also supports multiple languages.
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Very efficient and easy to use. The time saving is priceless and I can only recommend them. Vijaya and Yashraj are very helpful.
Uptrack is actually the best tool that addressed our current issue dealing with PayPal, this tool is so impressive and amazing! It comes with order sync from Shopify to PayPal, and it also helps me to know the detail shipping status for every order which help us to get the money from PayPal faster than ever, and it does everything automatically and incredibly accurate! It is definitely my life saver. In addition to this, customer service from Uptrack is super responsive, they helped me to enable Order tracking feature very fast. Uptrack is an ideal solution if you want to do business with Shopify and PayPal, 100% worth every penny! Thanks, Uptrack, keep up the good job!!!
Great Support! Helped us to integrate a lot of shippingnummbers to PayPal. We has a mistake in our Shopify system wich caused the import to PayPal to be wrong as well. Due to the quick support the problem could be solved easily.
Used to be a great app, now it doesn't work at all. Only a few orders synced, with the wrong information, a total mess. Contacted support via email, chat, shopify, no answer. DO NOT INSTALL
Hi,
Thanks for your comments, however, I can see you installed our app on 26th July and have already uninstalled it.
I have talked with the support agent and checked myself we have not received any support request from your store name within the time period your app was installed.
Regarding the functionality, our app is running fine already.
Also as per your claim, few orders synced with wrong information are totally impossible to occur, as Uptrack only syncs tracking after matching them with PayPal or Stripe respectively. If they do not match, it does not sync it at all.
Please let me know on which email you contacted our support and what is you support chat ticket number, so I can help you with the issue.
Thank you!
Update-
Found your ticket on chat support, as explained by the chat support agent, we do not support Carthook, only OCU is supported.
Thanks again!
So far so good, easy to install and on-line help present to talk you through your questions. Handled combined orders and associated a single tracking number to them all (up to at least 6).
Great app, does it's job very well. Also clean UI, really like it. Had some issues in the beginning but the support is very responsive and solved it quick. Highly recommend if you want sync tracking numbers with Paypal
This is a great app to reduce paypal and stripe holds . I highly recommend it. Download it today if you want to save you paypal accounts from reserves
Great app needed to release money on hold... so now it automatically adds tracking to PayPal and I don't need to do it manually...
I found the setup confusing to go through. It could be a clearer path of what you are supposed to be doing and when you are finished (mine says 75% complete but supposedly it is setup). Often these steps are written from the programmers point of view instead of the users.
Vigava was very helpful and friendly when I had questions.
I would be very wary of using this app guys. When you install it there are 2 plans, both with a 7 day free trial. Right below this is an offer for a 30 day trial. All you 'have to do' is answer a few questions in their whatsapp group. I did all this, needed the 'high growth' plan (the second plan) for my order volumes, to then be told the offer doesn't apply to this plan. I think if a company is being so dishonest about their free trials, it is certainly not a company I want to have access to my stores. A bit of extra searching on the app store, found similar apps, with lowers prices and better features.