Proveway PayPal Tracking Sync

Proveway PayPal Tracking Sync

Reviews (346)

Overall rating
5
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its real-time order tracking and efficient order processing, noting its seamless tracking information synchronization. They appreciate the easy installation, user-friendly interface, and customizable email templates that enhance customer communication. The app's customer support is also highlighted as responsive and effective, with team members like Shruti, Syeda, Vijaya, and Lakhan receiving specific praise for their helpfulness.

August 1, 2021

Used to be a great app, now it doesn't work at all. Only a few orders synced, with the wrong information, a total mess. Contacted support via email, chat, shopify, no answer. DO NOT INSTALL

FOGGS Japan
United Kingdom
6 days using the app
Proveway replied August 1, 2021

Hi,

Thanks for your comments, however, I can see you installed our app on 26th July and have already uninstalled it.

I have talked with the support agent and checked myself we have not received any support request from your store name within the time period your app was installed.

Regarding the functionality, our app is running fine already.
Also as per your claim, few orders synced with wrong information are totally impossible to occur, as Uptrack only syncs tracking after matching them with PayPal or Stripe respectively. If they do not match, it does not sync it at all.

Please let me know on which email you contacted our support and what is you support chat ticket number, so I can help you with the issue.

Thank you!

Update-

Found your ticket on chat support, as explained by the chat support agent, we do not support Carthook, only OCU is supported.

Thanks again!

July 14, 2023

Awesome Support.. Very fast at answering to setup the store. Just amazing.. there was no question left.. thank you very much!

Tority
Germany
About 4 hours using the app
December 28, 2022

So far so good, easy to install and on-line help present to talk you through your questions. Handled combined orders and associated a single tracking number to them all (up to at least 6).

Chandlers Cottage
Australia
About 4 hours using the app
September 5, 2023

Onboarding experience has been good with Vijaya, can’t wait to use this app for the first time when I pack and fulfill tomorrow’s orders

Picnic Season
Australia
About 3 hours using the app
July 5, 2022

Great app, does it's job very well. Also clean UI, really like it. Had some issues in the beginning but the support is very responsive and solved it quick. Highly recommend if you want sync tracking numbers with Paypal

Happyalo
Germany
About 3 hours using the app
May 27, 2022

This is a great app to reduce paypal and stripe holds . I highly recommend it. Download it today if you want to save you paypal accounts from reserves

CartClick
United States
43 minutes using the app
July 25, 2022

Great app needed to release money on hold... so now it automatically adds tracking to PayPal and I don't need to do it manually...

Vintage Comics
United Kingdom
38 minutes using the app
August 28, 2023

Vijaya the best support! I will try this apps out since the review on google is good. Hopefully it's best apps for paypal sync tracking.

Three Ace Commerce
Malaysia
37 minutes using the app
Edited May 4, 2023

I found the setup confusing to go through. It could be a clearer path of what you are supposed to be doing and when you are finished (mine says 75% complete but supposedly it is setup). Often these steps are written from the programmers point of view instead of the users.

Vigava was very helpful and friendly when I had questions.

Buddyrider EU
Canada
About 12 hours using the app
July 11, 2023

Excellent app with great customer service especially for Paypal Tracking Sync and the new option for couriers tracking.

Pastrymade UK
Poland
23 minutes using the app