Reviews (333)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting Return on Ad Spend (ROAS) and ad performance, noting significant increases in sales and engagement. It automates and optimizes ads across platforms like Google, Facebook, and Instagram with features such as automated budget allocation and multi-channel management. The interface is user-friendly, integration with Shopify seamless, and real-time analytics insightful. Customer support is also praised for being responsive and offering personalized help.

July 6, 2025

Install, get results, lower your costs, and enjoy superb customer service alongside agency-level knowledge and support to grow your business. We have been totally impressed by AdScale and the kind, effective, and accurate advice from Nicole, who onboarded our small art gallery business seamlessly. Previously, our ROAS was around 250% working directly on Google, and we had no idea how Meta was performing. Now, with AdScale, we have reached a ROAS of 664% in just the last week. The ads and spend are automatically adjusted in real time, with Nicole adding an invaluable human touch to the process. If we could give 20 stars, we would. Thank you to AdScale and Nicole – we look forward to a long and successful partnership and to growing our online business to new heights.

John Dyer Gallery
United Kingdom
27 days using the app
June 26, 2025

We've been using AdScale for our 3D printed card stand business and have seen really positive results. The team has been fantastic - Nicole and Idan have given us great personal assistance and have been super responsive whenever we've had questions.
AdScale's AI automation has made managing our ads much easier, and much more cost effective. The combination of good technology and knowledgeable support makes it easy to recommend to other businesses looking to improve their advertising.
It's been a solid investment that's helped us scale our advertising efforts. We can definitely recommend using AdScale for your business as well.

Show My Cards
United States
About 1 month using the app
July 1, 2025

I have been trying to get my advertising going myself for a while now and it was costing me more than I was making. Downloading AdScale might just be the best thing I have done in a while.
Nicole has been nothing but helpful, engaged and really interested in my business and its marketing needs. I no longer feel alone in trying to get my business profitable. The personal attention and genuine interest have really touched me and I look forward to what comes next!
Thank you Nicole and AdScale I really appreciate it.

lifespaceint
United States
About 1 month using the app
June 25, 2025

I’ve had a great experience working with Adscale so far. Nicole has been incredibly helpful in guiding me through the ins and outs of Google Ads. She took the time to explain things clearly and made the entire process feel a lot more approachable and manageable. I really appreciate her patience and expertise. Thanks to her and the team at Adscale, I feel much more confident in how we’re setting up and optimizing our campaigns. I'm looking forward to continuing our work together and seeing the results grow!

Serena Sparkles
Canada
About 1 month using the app
June 19, 2025

Highly recommended!
Idan provided incredibly humanized, step-by-step guidance on how to get started with running ads—making the whole process feel simple and accessible thanks to AdScale’s intuitive platform.
For anyone tired of spending endless hours trying to figure out the complexities of Google and Facebook Ads, AdScale is truly a one-stop dashboard that makes it all manageable.

CelebriSkin
Portugal
15 days using the app
June 30, 2025

Misleading Performance Guarantees, No Accountability, and Disregard for EU Protections

We joined AdScale after two onboarding calls with Daniel, where we were promised results within 2–3 weeks and a minimum 4× ROAS. Instead, we spent over €2,800 through their platform and saw only one attributed sale — despite using a stable, previously successful ad account with the same products, website, and creatives.

We reported technical issues early in the campaign and received no meaningful response. There was an 11-day gap in communication, even after escalation was promised by their senior team. To this day, those problems remain unresolved.

When we requested a refund, AdScale acknowledged that the service did not meet expectations, but refused to accept any commercial responsibility. They repeatedly cited internal policy and the fact that ad spend was paid to Google/Meta — ignoring the role their system played in mismanaging those funds.

What’s especially concerning is that while AdScale has an office in the Netherlands and clearly targets EU-based customers, they appear to disregard EU commercial law obligations. Instead, they rely on internal policy and the fact that their headquarters are in Israel as a way to sidestep accountability. This use of jurisdictional loopholes to avoid offering refunds or proper redress raises serious concerns.

Many of the 5-star reviews on their platform appear to reflect early onboarding impressions, not long-term outcomes. In contrast, our experience aligns closely with several well-documented negative reviews — poor performance, lack of support, and refusal to take responsibility.

We strongly advise caution. If your campaigns underperform or something goes wrong, you’ll be ignored, and AdScale will offer free platform credits rather than resolving the issue or acknowledging fault. That’s not acceptable for a business-facing tool handling serious ad budgets.

Marcel Olsen
Spain
About 1 month using the app
AdScale replied July 3, 2025

Hi,

Thank you for taking the time to share your experience. We’re sorry to hear that your expectations were not met and appreciate the opportunity to clarify several important points:

1. Performance Expectations & ROAS Claims
AdScale does not promise guaranteed results. During your onboarding, we shared the average ROAS seen by new clients in their first month (around 4×), clearly stating that results vary significantly based on factors such as:
-Product-market fit and pricing
-Website UX and conversion flow
-Competitive landscape
-Creative effectiveness
-Traffic quality and campaign structure

Your campaign ran for only 22 days — a time frame that is generally too short to evaluate performance or allow the platform's optimization algorithms to adapt fully.

2. Technical Issues & Attribution Gaps
You raised concerns regarding reporting discrepancies. These were addressed by our support team, including guidance related to Shopify's updated checkout flow and the importance of placing tracking scripts in the customer events section to ensure accurate attribution.

While certain purchases were not displayed in the AdScale dashboard due to script placement, we demonstrated that conversions occurred and were attributed to your campaigns directly within Google and Meta platforms.

3. Traffic & Optimization
Despite the reporting gap in our dashboard, your ad spend did generate meaningful traffic. Our system uses real-time signals from multiple sources, including Meta conversions and upper-funnel actions like product views and add-to-carts, to drive continuous campaign optimization.

4. Refund Policy & Accountability
We understand your disappointment. However, the ad spend was executed as directed and generated platform-verified results. As such, we did not find a basis for refunding media spend, particularly as the funds were paid directly to Google and Meta. Our internal policy aligns with standard industry practices in this regard.

That said, we regret that your support experience did not meet expectations. Our team followed up and extended platform credits as a gesture of goodwill, and we remain available to resolve any outstanding concerns.

5. Jurisdiction and EU Customer Support
AdScale serves EU-based clients with full respect for applicable commercial law. While our headquarters are in Israel, we operate globally and do not use jurisdiction as a means to avoid responsibility. We strive to be transparent, responsive, and fair in all cases.

6. Reviews and Long-Term Performance
The majority of our 5-star reviews reflect the long-term experience of businesses who use AdScale for months and beyond. While early onboarding feedback is important, sustained results and continued support are at the core of our service.

We hope this clarifies our position. We welcome any further discussion and genuinely wish your business success, whether with us or any future partner.

Sincerely,
The AdScale Team

May 18, 2025

AdScale AI is a great platform with smart solutions that have significantly increased our visibility. We’re impressed by the technology – and especially by the support, which is always fast, dedicated, and solution-oriented. Thank you!

Primmeshiper
Sweden
About 2 months using the app
Edited March 26, 2025

I HATE it when people write reviews before they have actually used an app. (Hello folks! It's totally not helpful when you do that!)

So, after 6 weeks of using Adscale at this point, I can truly say that this app and the people behind it are incredible. The app itself works well and is already making me $, and I feel like I'm just getting started in terms of understanding all it can do and getting things optimized.

Also, the customer service/support with Adscale has been exceptional. (And I don't hand out compliments like that unless they are earned.) When I first signed up for Adscale, I was contacted within a few hours with offers of help to get set up. I want to give a special shout out to Nicole, who has been incredibly knowledgeable, patient and helpful as she has answered all my questions and helped me get everything dialed in.

I've had my store on Shopify for over 10 years now, and I have never before used an app that has actually done what it promised to do, was affordable, and had amazing support all in one place. I expect to have a long and wonderful relationship with Adscale. <3

Trees for a Change LLC
United States
About 2 months using the app
April 12, 2025

Nicole was amazing and very helpful from the beginning to the end of our trial period. We unfortunately had to make a business decision to pause implementing adscale full time for our company for now, but definitely will be re-visiting using this AI software later down the track. This tool would be gamechanger for any business that has no experience or a lot of experience in paid media buying. Makes running ads simple!

Beach Soul®
United States
13 days using the app
July 7, 2025

Shoutout to Idan Rozenberg – AdScale Onboarding Legend

Just wrapped up my onboarding with AdScale AI Ads, and honestly, I have to say — Idan Rozenberg made the entire experience a breeze.

From the first call, he was super clear, patient, and genuinely helpful. It wasn’t just a generic walkthrough — he took the time to understand my setup, asked the right questions, and helped tailor everything around my actual goals for Meta and Google Ads.

What I really appreciated was that he made complex stuff feel simple. No jargon overload, just straight-up practical guidance. You can tell he knows the platform inside out and actually cares that you succeed.

Huge thanks, Idan — you turned what could’ve been a stressful process into something I actually enjoyed. If every onboarding felt like this, scaling ads would be 10x easier.

BrahmatellsStore
India
About 4 hours using the app