Reviews (517)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its positive impact on ROI, conversion rates, and audience targeting, noting a boost in sales and more efficient ad spending. Its AI-driven features, automated budgeting, and detailed analytics are praised for ease of use and effectiveness. The app supports ads management across multiple platforms and integrates smoothly with Shopify. Excellent customer support further enhances the user experience.

January 29, 2025

been using for a while now, while its iterface is good, it is very bad in tracking ROAS. Sales which are not even generated from campaign are being reported as sales.
there is no clarity on the sale and its performance.
They tag everything to there pixel and have not logical explanation to this incorrect tracking.

GoSwasthya
India
About 2 months using the app
AdScale replied February 16, 2025

Thank you for your feedback. We’d like to clarify how AdScale’s smart reporting works to ensure accurate ROAS tracking:

Verified Order Tracking – AdScale only attributes ...

December 19, 2024

Mijn ervaring met Adscale is ronduit teleurstellend. Vanaf het begin had ik problemen met de koppeling van mijn Shopify winkel. Ondanks meerdere pogingen om hulp te krijgen, was telefonisch contact niet mogelijk. Pas nadat ik een slechte review had geplaatst, werd ik benaderd door meerdere supportmedewerkers. Ze boden aan mij te helpen, de trialperiode met 2 maanden te verlengen en 2 maanden ...

Kikso.nl
Netherlands
About 2 months using the app
July 31, 2024

I tried this software for the second time. The first time, the results were not what I expected. The second time, Adscale destroyed my entire account. After I installed the app, all my products were duplicated in the merchant account, and the support team was unable to resolve the issue. Additionally, Adscale imported data blindly, including age and a lot of other irrelevant information that had ...

RamenHeaven
Germany
About 1 month using the app
AdScale replied August 1, 2024

Hi,
We are sorry you did not feel the benefit of the app in a short period of 21 days running the ads with our app.
During this short period our campaigns outperformed your ...

March 14, 2024

We recently had a disappointing experience with an app that promised to optimize our return on ad spend (ROAS). Despite its promises, we found that the ROAS was merely on par with what we were already achieving with a free Shopify app. This similarity in performance was underwhelming, to say the least, given our expectations for superior results.

More troubling, however, were the issues we ...

Vidlogix
United States
3 months using the app
AdScale replied March 17, 2024

Dear valued customer,
I'm sorry you felt you did not get the value you expected from our app despite a significant improvement in ROAS over the period you used it. Campaigns ...

September 24, 2024

SUCKED NOT ONE SALE.............

Hoodwhantz
United States
12 days using the app
AdScale replied September 26, 2024

Thank you for your feedback.
We understand the frustration when results don’t happen right away. However, running campaigns for just 2 days doesn't allow enough time for them ...

Edited March 2, 2025

işe yaramıyor

Petjew Kişiye Özel Hatıra Aksesuarları
Türkiye
About 1 month using the app
Edited August 7, 2024

my facebook is suspanded but still i got charged for my subscription, i dont understand what is the problem

Secret Girls
India
3 months using the app
April 13, 2024

why you are asking for permission to delete our google ads account and its data why i will allow this to use your app you cannot ask for such permissions to use your app which is not free by the way

SASSYNESS
India
3 days using the app
AdScale replied April 14, 2024

Hi,
We try our best to keep our customers happy and must clarify a point:
We do NOT request any delete of google ads account - this is not something Google allows as a ...

June 9, 2024

The support is abrubt and dissapointing for the amount of money the app costs. They just pull the ads from facebook, nothing AI about this app, no optimization.

WILN
United States
2 days using the app
AdScale replied June 11, 2024

Hi,
Thanks for your feedback, we always try our best to make our clients satisfied with the app , results & support.
Regarding the points you mentioned:

1. You had the app ...

October 18, 2024

Too expensive.

Tumlo
United Kingdom
4 minutes using the app
AdScale replied October 20, 2024

Thank you for your feedback.
AdScale offers many functionalities in our subscription so actually , with your AdScale subscription you are getting several systems in 1 -
BI ...