Reviews (518)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its positive impact on ROI, conversion rates, and audience targeting, noting a boost in sales and more efficient ad spending. Its AI-driven features, automated budgeting, and detailed analytics are praised for ease of use and effectiveness. The app supports ads management across multiple platforms and integrates smoothly with Shopify. Excellent customer support further enhances the user experience.

November 19, 2019

Horrible expereince with them! They take over all your advertising medium and make it next to impossibe to reclaim access to them. It's been over a month since i've been trying to regain access to my advertising platform from AdScale. I've reached out and was told they couldn't simply disconnect. I went into their settings and unchecked them from my google console, as soon as I hit save, it ...

Hairocracy
United States
9 months using the app
AdScale replied November 19, 2019

I sincerely apologize for your experience.

As mentioned, AdScale doesn't take over any of your existing advertising account. It actually create new and separate ad accounts ...

November 23, 2023

I've tried it for over six months. My ROI came down to 300% from 500% (when I did it myself). Disappointed.

FragranceOriginal
United States
8 months using the app
AdScale replied November 30, 2023

Thank you for your feedback, we value this and always try to improve.
You should know that AdScale's reporting removes duplicate purchases across multiple channels and can ...

Edited August 31, 2020

The Most Horrible Experience, What a huge scam, over two months and bad RIO (return on investment is so bad), It's waste of money and time. I don't even think their AI machine works, it's a bunch of lie.

I would kept using them even if I broke even on advertising budget, But nope.

Princeton Glam
United States
2 months using the app
September 8, 2020

Terrible experience. Product did not work for me. Google campaign took around 3-4 days to become active. Facebook never became active due to "payment issue" even though I have been running Facebook ads on my own and am currently doing so.

Turned off all campaigns before free trial was up. Was charged $190 anyways, asked for refund since they did not provide anything for me, and was denied. Avoid ...

Gabe's Collectibles
United States
About 1 month using the app
February 15, 2020

I used this add to help my shopify store and used 14 days trial but after adscale charged me without my activation any plans and not refund my money...
I don't suggest anyone to use this app

Odedra
Australia
About 1 month using the app
AdScale replied February 18, 2020

As mentioned to you in our communication, you installed and used the app beyond the 14-day free trial and therefore couldn't be refunded. Your account was active and you ...

November 22, 2021

Tried the app for a month. The AI did not seem to do anything but raise the CPC way higher than it was when I run manual ads.
I got worse results with the app compared to manual ads. Also less exposure for the same money. The interface also is terribly slow and there are some issues with the interface itself. For example you can choose up to 5 videos when making facebook and instagram ads, but ...

Näckrosgården
Finland
29 days using the app
March 28, 2019

This app is completely misleading and not worth the amount of access/data you have to provide to them.

We received an unexpected bill for over $1000, despite having a daily budget of $5 per day (or $150 p/month). There is no where on their website that tells you they charge commission.

They clearly state "You'll only pay for sales generated by AdScale" and look at their response to one of their ...

William Hunt Savile Row
United Kingdom
29 days using the app
AdScale replied March 31, 2019

It's also important to mention that the app fees billed to you were after our app has generated your store $18,561 in sales during your first 30 days, and your overall spend ...

November 19, 2020

They will charge you for the 100.00 total even when you cancel your trial, I am literally emailing back and forth for over a week and a half now and shopify support is also involved (to get shopify support to step in is HUGE as they opt to let it stay between the app and the user, they had to cc all my emails to get a response for me). As a small business here to use ads to make sales, this is ...

Urumi Beauty
United States
27 days using the app
AdScale replied November 23, 2020

We at AdScale believe in transparent service and pricing. All pricing is clear on our website https://www.adscale.com/pricing-new/ and charges are taken by Shopify after the ...

April 26, 2019

if you want to use this app just DON'T the worth app i used in shopify i have to pay 50 dollars for no traffic and 0 sells. took 2 weeks to add facebookads that i was using before so it was activated, and google shop still not activated now!! so if you want to increase your sells just do the ads by yourself you will see better result than with adscale. will never use the app for the other stores ...

Hiairpods
France
24 days using the app
AdScale replied April 26, 2019

We sincerely apologize for your bad experience.

We reviewed your account and see that for the advertising costs you spent you received 155 visits and some add to carts.

Your ...

February 20, 2021

Be aware that the AdScale application will claim your Google Merchant Center URL as the Owner. If you have manual ads running already in google, this particular process will cause Google to disable your product feed and thus any ads using your product feed will not perform. This happened to us and we lost 2 full days of revenue. We really had high hopes for the AdScale app since we are at the ...

ReconJacks Apparel
United States
23 days using the app
AdScale replied February 22, 2021

During the onboarding process it is clearly stated that in order to run Google Shopping a web site claim is needed. You have approved this and this is what happened.
We do ...