Reviews (518)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its positive impact on ROI, conversion rates, and audience targeting, noting a boost in sales and more efficient ad spending. Its AI-driven features, automated budgeting, and detailed analytics are praised for ease of use and effectiveness. The app supports ads management across multiple platforms and integrates smoothly with Shopify. Excellent customer support further enhances the user experience.

October 22, 2023

Never been so dissapointed.

Aquastockings
United States
20 days using the app
AdScale replied October 25, 2023

I understand your disappointment not generating traffic in the short period of time you were connected but you had Facebook integration issues you had to solve (Invalid ...

Edited November 8, 2018

DO NOT INSTALL THIS APP. They take control of your Google Console and then remove your ownership. Creating all sorts of problems for your store sales an traffic.

BE VERY CAREFUL and leave this page immediately. Do Not Trust this app (This is the first review I have ever left - and was suggested to by the Shopify Guru I spoke to earlier). I have full record of every conversation and e-mails from ...

SHIVOHAM
Australia
17 days using the app
December 31, 2020

This app is terrible, they give you a free trial but don't allow you to cancel it. I got no results and they billed me $502. DO NOT USE!!!!!

The Sauna Effect
United States
15 days using the app
AdScale replied February 10, 2021

We apologize if you had a bad experience, you can always cancel the account at any time by uninstalling the app.

March 1, 2019

I had this app before and I deleted it because I got zero results. My own advertising efforts are generating tons of traffic but no sales. I dont have the time to go though all of the data in order to optimize my ads, so Im going to give this app another chance to prove itself. I will write a positive review if they actually deliver as promised. I am making this public to hold them accountable. I ...

Unique Keyboards
United States
13 days using the app
Edited September 28, 2020

They are very unprofessional. You need to wait more than 1 day or even more time for their response. They promised to open GOOGLE and FACEBOOK ads in 1-5 days, but no, I waited for almost 2 weeks and they did not do it. Later The number of clicks in the GOOGLE announcements activated is fake. I did not see any extra clicks on the right of shopify. They are deceptive, I'm sure. Don't believe them, ...

ECCP AUTOPARTS
United States
13 days using the app
AdScale replied September 28, 2020

We sincerely apologize for the inconvenience you experienced. I can see that your Facebook Ads were not connected due to permissions error related to your Business Manager ...

Edited June 1, 2021

Appalling experience. Account suspended, didn't get started until trial almost over. Once it was on delivered only 1 sale (compared to my 10+/day). Now my campaigns are deleted, all work gone & they're accusing me of uninstalling when I never did. They're unprofessional amateurs. Ontop of all this only had 2 days left of trial (so I barely got to actually trial it!) and they refused to reset my ...

Our Baby Nursery
Australia
12 days using the app
AdScale replied June 2, 2021

Hi, accounts occasionally get suspended by Google - this is Google's policy and nothing to do with Adscale. We notified you once this happened and offered to connect your ...

Edited October 31, 2020

Added Adscale after reviewing it's proposed benefits: AI created advertising for marketing. Not at all as advertised! Zero AI ad creation, you create ALL ads yourself on the site, then Adscale creates different versions of that ad. Well that would be great except every single alternate ad version created by Adscale was REJECTED by Facebook. EVERY SINGLE ONE. No follow up from Adscale, No ...

Elevation Outdoors
United States
12 days using the app
Edited July 5, 2023

Ich kann die Software überhaupt nicht Empfehlen. Derzeit fühle ich mich wie einem Teilnehmer eines Beta Programmes.
* Sync Probleme. In den Channels die die Software verwaltet sehe ich nur Fehlermeldungen. Ich muss dann wieder auf Sync drücken damit der Fehler behoben wird. Auch Fehlermeldung bezüglich der Reichweite usw.
* Bis dato keine Conversations aus der App.
Der Support ist in der tat bemü ...

4PetsWithLoveCo
Germany
10 days using the app
AdScale replied June 28, 2023

You have been running for a short period of 5 days - during which Facebook received traffic and clicks - Pmax campaign has just begun to show traffic and wasn't given enough ...

August 11, 2020

Absolutely useless.

Don't bother to respond to thing but spams your email. Useless service and set up one ad account and they used another and began billing card that was required for set up instead of what you would assume would be the damn ad account I selected. Wasn't even linked to the ad account that I selected it changed to another one that Shopify set up for their ads which have never used ...

Beardy Goat
United States
9 days using the app
August 6, 2018

Didn't work, contacted developer who said it would be fixed. Only way I could get it past page 2 of setting it up was with edge browser only. You also get charged a card transaction fee of 5%. And unlike most apps it does not go through your own adwords so you pay adscale upfront for your monthly budget!

Gift Moments
United Kingdom
8 days using the app