Reviews (518)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its positive impact on ROI, conversion rates, and audience targeting, noting a boost in sales and more efficient ad spending. Its AI-driven features, automated budgeting, and detailed analytics are praised for ease of use and effectiveness. The app supports ads management across multiple platforms and integrates smoothly with Shopify. Excellent customer support further enhances the user experience.

July 20, 2020

I used this app on my store and it was horrible experience so far from the past 4 days. 60 usd spent with 1.20 cpc!!!

All my regular manual cbo campaigns are doing fine and its not 1000% ROI it actually 0% ROI dude...

irepeller
United States
6 days using the app
AdScale replied July 20, 2020

We apologize that you feel this way. As we mentioned, getting a positive ROI is something that can take more time, your campaigns were running for only 4 days, and that's not ...

Edited August 31, 2021

I don't know how good or bad this App works. I am facing facebook integration issues and the person in support team doesn't seem to be bothered. I have been waiting for the revert from this support guy from last two hours. I had an existing FB Ad account which was not pulled by Adscale apparently and they created a new account for me. With this new account, I am facing challenge with adding my ...

India Ethnic Wear
India
5 days using the app
AdScale replied September 8, 2021

Hi,
During the onboarding process you had the option to select the existing accounts or create a new one. I guess a new one was selected and this is what was created. In any ...

April 18, 2019

Suport delay to answer.They try to get money from my bank account without infom me before and with unknow amount.I need to know what amount need to withraw and i want to have control on my bank account.Later they toll me that i can st my daily budget but the budget button on this app is with black color and not work.Disapointed.

Fashion Jewellery Shop
Greece
5 days using the app
AdScale replied April 18, 2019

We sincerely apologize for the experience you had.

Our app doesn't take any charges without informing you first. You have full control over your budget and you set your ...

August 3, 2019

Stay out as far as you can, do not install this app.
I've been quite happy finding this app, however my happiness ended very quickly. Basically no support - i've sent 3 reports to support within the last 7 days, I've recieved 1 reply with template pasted that did not even depict my issue. My technical issue has not been resolved (after activating trial period pop-up with trial period offer ...

Sabor Gourmet - smak tradycji i natury
Poland
4 days using the app
AdScale replied August 4, 2019

We sincerely apologize for the experience you had with the app.

However, we would like to clarify a few matters that you mentioned in the review and apparently are ...

December 9, 2023

Cannot connect facebook, and the numbers do not make up for 150e a month
goodbye

Be Proud of Insanity
Latvia
3 days using the app
AdScale replied December 11, 2023

Thank you for your review. Our main goal is to make our customers satisfied and our support has contacted you to resolve the Facebook onboarding issue.

Edited August 30, 2020

Verry bed experience, till add campighn is setting, just Google search take all budget, even that all others were in revew. CPC was 1.75$, which is insane

IArt-For you
United States
2 days using the app
AdScale replied August 30, 2020

Dear Marlena, you just connected 2 days ago. Your store has 0 past orders, it takes time to bring customers to new stores. Furthermore, you have a budget of $5 per day and ...

March 17, 2020

doesnt worked well. customer ervice doesnt reply after 5h ( suppose to be 10 min....) no coupon as advertised well bye bye

Le Coin Intelligent
Belgium
1 day using the app
AdScale replied March 17, 2020

I sincerely apologize for the inconvenience. If you experienced difficulties setting up the app we will be happy to assist you. Please note that the $75 Google Ads Coupon is ...

May 28, 2020

Why would they try to charge me even if its 14 Days for free ?
What kind of scam is this please ?
Thiefs!

VJawLift
India
About 13 hours using the app
AdScale replied May 28, 2020

Hi,
No one charged you. We don't make the charging; it is done automatically by Shopify after 14 days. You installed our App and asked to advertise on Google. Google rejected ...

Edited April 10, 2019

So now after I deinstalled the app I have to realize that all access to by Facebook Business Manager has been "stolen". I already reached out to Facebook, hopefully they can reverse this. I can NOT recommend this under any circumstances!!!

Installed the app but the choice you can make are sooo limited... very bad.. It shows all my products and I only want some of them - not possible. Those which ...

Go Furnit
Germany
About 1 hour using the app
August 28, 2018

Creating custom template seems impossible, I tried Safari, Opera and Firefox.

Growbook
United States
23 minutes using the app