Reviews (118)

Overall rating
4.3
Counts per rating level
  • 72% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its extensive customization capabilities, enhancing both functionality and appearance of their online stores. It is especially useful for adding features like FAQs, PDF instructions, secondary titles, and video links to product listings. The app supports a wide range of custom fields and is capable of handling complex modifications. Its performance is noted for being reliable and robust, and the customer support team is praised for their quick and effective responses, adding significant value to merchant operations on Shopify.

October 10, 2020

After emailing me 10 times in a day asking for a review, you deserve the below rating.
App is not that good as well adding to the terrible CS

KHONGBOON
Hong Kong SAR
4 months using the app
ArenaCommerce replied October 11, 2020

Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. We have updated our system to improved performance but there are few issue happen during weekend with email system. We are very sorry for the inconvenience caused to you.

Edited September 18, 2021

This app keeps crashing. We rely on it for supplemental info on product listings and were just told that they do not have developers to fix it for TWO WEEKS. Two weeks where we cannot add any new products to our shop. I am beside myself - beware adding this garbage app to your site. You will not get the support you need when it stops working.

Core Fabrics
Canada
4 months using the app
Edited August 4, 2020

Easy handling and very fast to work with. I recommend it. Maybe a bulk editing function would make the app more interesting for the mass.

SPLENTIFUL
Germany
7 days using the app
Edited November 12, 2020

RETALIATING CUSTOMER SERVICE!!! BEWARE We ran into an issue with a custom field, where the content we placed in their app would change in the front end. When asked for support with detailed information about the issue, this was the response from their "Customer Success Specialist": We don't offer service to debug any issue from your custom code because there are a lot of tickets we should handle daily. " It is worth noting, our code was not "custom" was just the implementation of the app's functionalities. When asked to take a closer look at our original email, they dismissed it again. Good app, horrible customer support. ** Update: The app retaliated to the above review by blocking our already configured content in the app. When we reach out to them about the issue, this was their response. "Thank you for your interest in our application. Unfortunately, we won’t be able to further help. We’ve learned that aspects of your business model do not agree with our company mission, but we’ve included a list of providers we recommend" David Hoang / When confronted about this being a retaliation. This was their response: "Sorry, we have to refuse to provide this service to you. it’s not problem with your review. It’s only because we can’t meet your expectation about service. Hope you sympathize" It is clear here, as much as they want to try to hide it, that it is all about the review. Any app that highjacks your site because you were not happy with their customer service should not be part of the community. Or should users be afraid of apps blocking them based on reviews?

Aztro Marketplace
United States
4 months using the app
ArenaCommerce replied October 1, 2020

Thank you for your feedback. We can't support any issue that not related to the app features. It's a theme customization request so we can't help.

Edited October 24, 2020

I must correct myself (regarding my previous review -below-): I found out that if I successfully create a field set and I publish it, it works as advertised, in fact it looks great and although is a little complicated and not too UX friendly, it does the job very well. But the code I introduced in my product liquid template went missing, like it was erased, and that caused my fields to disappear form mu published site. I tried to repeat that event just to prove my thesis but I haven’t been able to. I'm 100% positive that code went missing without my intervention. I’m bumping it to 4 stars (not 5 because I’m not certain it won’t happen again and reliability is a big factor for me). Original review: If you want to see how it might look if it actually worked, then go ahead and install this app. I installed it a couple of days ago and after lots of hour of work it looked very nice, but today is just not showing none of my fields on my online store. They just won’t answer via human support, they just send some robot replies saying "read this", "go there", "create an account", "wait for a ticket" and all that runaround. It's a shame cus it really did what I was looking for. I'm sure they want me to follow a support protocol, but after crashing as it did, I don't think it worth the shot.

iLoveGoodBuys
Panama
3 months using the app
ArenaCommerce replied October 23, 2020

Hi iLoveGoodBuys,

Sorry about the inconvenience, it's a ticket system so we need to take some time to answers your request. We already feedback on the ticket then request access your store to check the issue.

Edited August 12, 2021

The app mostly works great but the bulk edit option does not. You still have to go to every item, expand the field, and save it for the bulk edit to process. Overall, a great app I use to edit custom fields.

HumBird
Germany
6 days using the app
ArenaCommerce replied August 12, 2021

Thank you so much for the positive rating. You can try our import/export metafields feature to do bulk update https://support.arenacommerce.com/support/solutions/folders/6000239151

Edited December 19, 2020

I'm pretty sure most of these reviews are fake, since they seem to have tons of people someplace in Asia doing their amateur support (probably writing all the reviews as well). The tab edits are not being saved and I've been trying to fix this one problem for over a week already. Horrible technical support, amateurs, now are offering to work for $30 per hour. They're reply:
"Sorry, ACF only supports you to manage meta fields (data in the backend). About theme display, please contact your theme developer to fix how it displays. I see you 3 text custom fields for your tabs. You may change it to HTML fields for easy custom content for better layout results.
We may help you change it with a custom task fee for the theme customization. It will take about 2 hours to do. Total cost: $60. If you want to do it, please let me know, I will process it."

LĒNUS
United States
5 months using the app
ArenaCommerce replied December 20, 2020

First of all, very sorry to you for the bad experience. Your requirement isn't the app's feature, it's a theme customization request. So, we should charge for any customization theme requests as an expert task.

Edited March 5, 2021

Very Bad! App dashboard not loading.I have try many time but load any more. Just useless this app is.

DELIGHT OptoElectronics Pte. Ltd
Singapore
About 2 months using the app
ArenaCommerce replied May 17, 2021

Sorry, there are some issue can happen sometimes but we always here for help. I hope that you can give us a chance to support you.

August 11, 2021

The app is great for customizing the site to look and run the way you want. It helped us get the functionality and the design.

Rejuran
United States
2 days using the app
ArenaCommerce replied August 12, 2021

Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review!

May 24, 2020

Great app,
helped me a lot with structured meta fields.
Well documented with a lot of examples and videos
Thank you!

Hoaka Swimwear Staging
Canada
2 days using the app