Afterpay On‑Site Messaging , 40 reviews
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Terrible service. The app asked me to install and I did all the way to set up to messaging setup and add payment method it told me complete. Then to double check, i sent an email to check as when I tried to log into my afterpay account it said i didn't have one. contacted Afterpay got one reply saying they would look into it and then Nothing despite 5 or 6 emails
So sorry to hear about your experience. Could you send one last email to leah.dong@afterpay.com and give me your company information please? I will personally make sure we get to the bottom of this.
Most horrendous customer service. I have been trying to reach them for weeks now about the recent upgrade and can't speak with anyone on the phone. Left several messages and no one returns phone calls. I will be removing the app shortly from my store.
Thank you for your review and I'm so sorry for your experience. As a company, we have underwent some major changes recently and so sorry that your outreach went through the cracks. I've already shared this with our customer service team. Please email me at leah.dong@afterpay - I would be happy to make sure you get whatever help you need.
I have tried to get this app up and running several times with no success. I get an email to login, then it says compliance review is still reviewing, even though i get emails to say review is completed and ready to install. until afterpay get their install / integration sorted I will give it a miss.
We're sorry to hear you're having issues with our app. I've checked in with our technical support team and it appears we are working with you on getting this resolved. We will review your feedback to improve our communications during the review process.
So it has been about a month since I applied, i received an email saying that I was approved and would be active on the 6th. Every time I long in it says it is still in review and I have sent multiple emails with no replies. I will be removing this app and finding a different one. Don't waste your time like I did.
We're sorry to hear about your onboarding experience. It is never our intention to mislead or ignore our merchants. I've checked our system and it appears we reached out to your email (reads***gmail dot com) on November 30th to verify some information on your Afterpay Application but never received a response.
Is this still the correct email to reach you? We've flagged your case internally and will try to reach out again in case you're willing to give us a second chance.
We have a niche very small business and reached out to this company ahead of applying to ask questions about their approval process. We received a reply that completely ignored our questions and instead just vigorously encouraged us to apply instead. We were quickly denied service, after application, with no reason given. Ultimately a good thing, since we will not want to do business with a completely impersonal company that shows themselves to be untrustworthy.
Thank you for your review and I apologize for your experience. Our customer service or sales team members tend to encourage merchants to apply because our underwriting team is best at determining if your business is a right fit for Afterpay as each business is unique, it's hard to have a blanket answer. Some reasons for rejecting the application is private. In your case, certain items in your store sells fell into our banned categories. I have already shared your feedback to appropriate teams. Please let me know if I can assist with anything - you can reach me at leah.dong@afterpay.com
Have been approved and have afterpay as a payment method yet this app still wont connect and when i try it says it is still in review. this issue needs to be fixed
We're sorry to hear this. I notice Afterpay is live on your website now. If you are still seeing issues our technical support team will be happy to assist you. Please submit a ticket at https://afterpay.formstack.com/forms/global_merchant_technical_support
AfterPay as a service is fine. This app is garbage.
I updated my theme and tried to get AfterPay info back on my site, this app fails after the first 2 steps in the set-up.
Support is non-existent.
Hi there,
We are so sorry that this app wasn't working out for you and we are determine to make sure things are right. I've sent you an email asking for more details, please respond so we can get to the bottom of this.
Thanks!
Leah
Don't even bother, I suggest trying Klarna instead, get instant approval, Afterpay wont even respond to you if your business is too small. Customer Service was horrendous as per other reviews, you won't get any support at all so use Klarna instead. Reached out multiple times and everytime I got silence as a response. USE KLARNA INSTEAD.
Thank you for your review and I'm so sorry for your experience. As a product manager on e-commerce platforms, I can assure you that most of our merchants are small businesses and we do care very much. As a company we have underwent some major changes recently and unfortunately your outreach went through the cracks. I've already shared this with our customer service team. Please email me at leah.dong@afterpay - I would be happy to make sure you get whatever help you need.