Reviews (84)
Refine
-
By rating
Hey there! We used AirPower for a short period, but we found it to be so poorly optimized that it became a liability. Additionally, when we contacted customer support, the representative was extremely condescending, constantly talking over us and making our team feel foolish for asking basic questions. We wouldn't recommend using this app and using Relay once they come out with a Shopify integration.
Not Powerful. I agree with the other reviewers; it works but if there were another app, I'd switch.
Pros: nice way to manage inventory with tons of parameters. Shopify admin UI isn't built for bulk editing. This is. Fairly elegant and dynamic solution. Customer service is fairly responsive though slow (days), and their best-fit customer is definitely someone tech savvy and capable of problem solving on their own.
Cons: Extremely slow sync, unusable if overloaded - the dashboard will not even load. Come back tomorrow and hope for the best. And if you want to be able to segment your sync to avoid this, you have to pay EXTRA! Even at 200 products, with metafields and images in the mix the sync is 30 mins+ every time. Troubleshooting is rather impossible at that cadence. Unlike other apps, Airpower is not really forward looking or frequently updated with the latest Shopify options. Development seems passive.
I've been a customer for years and am looking forward to finding an alternative.
Hi there, and thank you for the feedback. Our sync from Airtable to Shopify syncs data as fast as Shopify allows. Shopify has a limit of how much data you can send it, and this limit varies with the Shopify plan your store is on. The servers running our sync are very powerful and feed Shopify with data as fast as it will ingest it.
Also, we don't know which data in Airtable has been updated and which has not. For this reason a lot of our users use an Airtable view for their tables to tell us exactly which rows we need to sync. So that we don't waste time syncing data that hasn't changed.
Airtable-to-Shopify sync doesn't work, you just get a bunch of errors. Conventiently, none of their videos or help articles cover Airtable to Shopify inventory management. Support is also poor and nonexistent. They claim to help you get up set quickly, but their team is completely unesponsive.
Hi there. Very sorry that you found our support poor, but you messaged us the evening of December 24th, Christmas Eve. We were unable to reply that very second as our support team was spending time with family. We then scheduled a call with you, but you did not show up. We then emailed you to give us another time to speak, but you have not replied to any of our emails.
I tried this app mainly because other review for excellence support, however that is not happen even close to me. Support is incredibly poor. They replied my email almost one day one email no matter how quick i replied to them. I would give it a try for 1 month. This app is far more expensive for $35. Other free app has a lot better support.
I am giving this a 1 star rating for now, as the app seems abandoned to some extent. This is a warning for new users.
The support will answer (and is generally quite quick) but features and sync fields are slowly being deprecated. Despite the GraphQL api now being the superior api, there seems little willingness to support it. This means that basic fields such as product type is no longer supported.
Metafields are supported by they will slow down the sync to a halt. It will literally take you 6+ hours to finish a sync, if you have a fair amount of metafields and products. This is also something use of the GraphQL api would alleviate. This is a huge thing, as Shopify is betting on metafields in a big way.
All in all the app does function but you will bear a large cost tying yourself to this app down the line, as it looks right now. I hope in the future that I can come back and change this rating.
Hello. As mentioned in our conversations with you, no, the app is by no means "abandoned". In general we have to move slowly when introducing new sync data elements. We sync millions of items per day for our clients and every change has to go through extensive testing, as any downtime has massive and immediate implications for our client stores.
And no, fields like product type are not going away - the GraphQL API has a different way of setting it.
Finally, metafields take time to sync irrespective of which of the two APIs you use. When syncing data to Shopify AirPower always pushes data as fast as Shopify will allow within its rate limits.