Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to notify customers about restocked items, boosting sales. It's praised for its affordability, ease of use, and customization options. The app aids in inventory management and offers insights into customer preferences. The automated restock alerts are especially useful for large inventories. While support is generally efficient, some merchants reported slow responses. Suggestions for improvement include enhanced product filters and a pause feature.

July 10, 2021

App works good, but have been trying to make contact with the technical team since one week and no answer...

Délidoor
Australia
12 months using the app
Edited September 29, 2021

terrible, giving bugs on my website!! please do not use this. it is also not performing well, i clicked installed and it does not show on my product pages. i have been paying for nothing.

Anya Active
Singapore
About 1 year using the app
February 13, 2019

Non-existent support. The app worked fine for many months, but when we moved to a new theme, auto-install did not work. Contacted support 4x over period of three weeks with request for help with reinstallation, no answer whatsoever. Now have to move to different app and lose all existing sign-ups. WASTE OF TIME AND MONEY -- AVOID.

LISSA the Shop
United States
Over 1 year using the app
Dibble Development replied April 2, 2019

Thank you for your review. We apologize that, like dinosaurs, our customer service was non-existent. However, unlike dinosaurs, we have made changes to our customer service to better serve our customers and truly hope you will go with us in the future.

February 25, 2019

customer service 0 no response whatsoever waited for two weeks for them to respond and help us with installation process but pointless after dozens of emails we've sent. I gave up and uninstalled the app.

DONN É E ᴾᴬᴿ DIEU ™
United States
9 months using the app
Dibble Development replied April 2, 2019

Thank you for your review, we are sorry that customer service did not reply to you in a timely manner. We have made changes to our customer service and hope you will give us a go in the future.

August 6, 2020

We clicked the auto install option and it's resulted in the following error appearing on every product page "'Liquid error (product-from line 121): Could not find asset snippets/da-restock.liquid". We've been trying for hours to get in touch with support but haven't heard anything. This is really damaging our site!

Coddies
United Kingdom
2 months using the app
January 23, 2019

Seriously bad support - removed app had been using for months but they didn't even bother providing support.

Handtec
United Kingdom
8 months using the app
Dibble Development replied April 2, 2019

Thank you for voicing your concerns. We truly apologize for the low down, no good, awful, horrible support our customer service gave you, or lack of. However, we have made changes in that department to better assist our customers and hope you will try us again in the future.

October 17, 2019

I emailed Saturday due to the restock email box not showing up on my product pages. It's now Thursday and still no response. I've found another app to try and have given up on getting support for my issue.

The Stationery Life!
United States
About 1 month using the app
June 22, 2020

The app states they set up the app for you. Just contact support and give the info needed. I did that and got no response. I emailed again and finally got a response. I replied and it took several more days for them to get back to me and the response didn’t even address my issue. I deleted the app.

Three Crazy Crows
United States
2 days using the app
Edited May 14, 2018

Alert Me! need to install their own alert to answer new customer requests for help with installation.

I installed this 8 May and as of 14 May have had no response to my request to get this to work properly. So it's been uninstalled as I have only one week to try this before the $5/month kicks in.

Update: So I now got an email telling me "our response to your original email never got to you because no email address was provided when you used our contact form."

Really? If you click on their Get Support button, it shows your email address at the bottom of the popup. And any proper website Contact Us form has the email as a compulsory field.

Disorganised to say the least.

My Event Decor
Australia
6 days using the app
June 14, 2020

I deleted the application and it still appears on the store. Interesting and very very beautiful :(((. Probably will continue to charge. You can not make a filter on products, you can not make a filter on customers you can not make a filter for the value of products or number of products. More precisely you can't do anything, you have to analyze registration by registration

Carolina D
Romania
1 minute using the app
Dibble Development replied June 20, 2020

Thank you for your review. However your review is quite inaccurate. The main function is to send notification emails, we value feedback of ways to make the app better and fit more peoples needs. We are more than able and ready to help if you would have contacted customer service. But to set the record straight on your review, you can in fact filter and sort via the app.

-You can filter products both by notifications that are active and notifications sent.

-After clicking view detail on a product, you can filter by customer email

-All data can be exported by CSV for analysis

-You can't filter by value of products as that's something we found necessary for a restock notification app

-Shopify handles billing so if it was uninstalled from the Shopify apps page then it'll stop billing. If the app is still showing we are more than happy to take a look and see why and help you uninstall from your theme.