Dropshipman: Easy Dropshipping

Dropshipman: Easy Dropshipping

Reviews (349)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface and efficient product import features, ideal for newcomers to dropshipping. They praise its seamless Shopify integration and simplified order fulfillment process. The variety of products available helps merchants diversify their offerings. Additionally, the customer support team is noted for their quick, effective responses and helpful educational guidance on using the app's features and settings.

April 25, 2025

The support is incompetent! The platform has no option link existing products at your store with the sourced products. The support suggest to DELETE our existing products and add them again from their platform to be linked which is absurd!

HYKLE
Bulgaria
3 days using the app
Dropshipman replied April 28, 2025

Hello HYKLE,

We sincerely apologize for the inconvenience and frustration you've experienced. We're very sorry that we did not meet your expectations.

Thank you for bringing this to our attention. We do support connecting existing products without deleting any listings. You can submit re-sourcing for your store products, and it will be synced automatically.

Please rest assured that someone from our team will reach out to you shortly to further assist you and find the best solution for your concern.

We truly appreciate your feedback as it helps us improve.

Best regards,
Cassie | Dropshipman Support Team

May 19, 2025

Esperienza pessima

Ho avuto un’esperienza davvero deludente. Su alcuni prodotti non vengono inseriti i dati di tracciamento oppure il tracciamento risulta errato. Le spedizioni sono molto lente: quando invio la richiesta per un prodotto, mi avevano assicurato una risposta entro 2-3 giorni, ma in realtà ne passano almeno 5. A questo si aggiungono circa 14 giorni di spedizione. In totale, si rischia di aspettare fino a 20 giorni per ricevere un paio di orecchini!

Ho fatto 5 ordini con loro e ben 3 non sono andati a buon fine. All’inizio sembrano affidabili, ma appena iniziano ad arrivare più ordini, iniziano anche i problemi: mancanze nei tracciamenti, ritardi continui, clienti insoddisfatti che chiamano arrabbiati… E alla fine sei costretto a rimborsare per non perdere la fiducia del cliente.

Fate molta attenzione prima di affidarvi a questo servizio.

Mary Luxe Boutique
Italy
4 months using the app
Dropshipman replied June 6, 2025

Ciao Mary Luxe Boutique,

Ci dispiace molto per la tua esperienza deludente e apprezziamo molto il tempo che hai dedicato a condividere questo feedback. Comprendiamo quanto sia frustrante quando mancano le informazioni di tracciamento o le spedizioni subiscono ritardi: non è questa l'esperienza che intendiamo offrire.

Le tue preoccupazioni relative ai tempi di risposta lenti, ai ritardi nell'evasione degli ordini e alle incongruenze nel tracciamento vengono prese seriamente. Con la nostra crescita, abbiamo registrato volumi di ordini superiori al previsto, il che purtroppo ha influito sui nostri consueti standard di servizio. Questa non è una scusa, ma solo il contesto, e stiamo lavorando attivamente per ampliare il nostro supporto e la logistica per soddisfare le aspettative in modo più coerente.

Ci dispiace anche che diversi dei tuoi ordini non siano andati come previsto, soprattutto in quanto cliente abituale. Meritavi una migliore comunicazione e affidabilità e ci impegniamo a migliorare entrambe. Se sei aperto a questa possibilità, apprezzeremmo molto l'opportunità di parlare direttamente con te e capire come possiamo risolvere la situazione.

Grazie ancora per la tua sincera recensione. Feedback come questo ci aiutano a crescere e a servire meglio tutti i nostri clienti e partner.

Cordiali saluti,
Joe
Team di supporto Dropshipman

Edited June 22, 2025

THIS COMPANY IS ZERO STARS STRAIGHT ACROSS THE BOARD !
PITIFUL AND PATHETIC !
IT'S AMAZING TO ME HOW THEY CALL THEMSELVES A BUSINESS, HOW THEY STAY IN BUSINESS, AND HOW THEY CAN POSSIBLY HAVE SO MANY CLIENTS THAT DEPEND ON SUCH A PITIFUL, IRRESPONSIBLE, FALSE INFORMATION PROVIDING COMPANY
WHERE DO I EVEN START ? LET'S START WITH SHIPPING, ...NO MATTER WHAT IS STATED ANYWHERE ON THEIR PLATFORM THEY DO NOT EVEN POSSESS THE CAPABILITY OF GETTING AN ORDER TO YOUR CUSTOMER ANY FASTER THAN AT LEAST 17 DAYS. IN MOST CASES IT'S GOING TO TAKE CLOSER TO 20 TO 30 DAYS FOR YOUR CUSTOMER TO RECEIVE EVEN JUST A SINGLE PIECE ITEM, LIKE A SHIRT FOR EXAMPLE. MY MOST RECENT ORDER I PAID FOR 7 TO 12 DAYS SHIPPING AND ACTUALLY PAID A LITTLE EXTRA TO GET IT THERE FASTER BECAUSE 12 DAYS IS ALREADY UNACCEPTABLE TO A BRAND NEW CUSTOMER PURCHASING ON YOUR WEBSITE FOR THE FIRST TIME.... AFTER 14 DAYS MY PRODUCT HAD NOT EVEN LEFT CHINA, THE SOURCING COUNTRY.. UPON CONTACTING MY INCOMPETENT SALES REPRESENTATIVE , RACHEL ( WHO OFFERS NOTHING BUT EXCUSES ON EVERY SINGLE SOLITARY ORDER THAT SEEMS TO GO ASTRAY, ) I WAS THEN TOLD THE ORDER WAS SLATED TO BE RECEIVED BY MY CUSTOMER AROUND DECEMBER THE 5TH... DO THE MATH ON THIS ONE PEOPLE. ORDERED ON NOVEMBER 11TH SCHEDULED DELIVERY DATE DECEMBER 5TH..!!
REALLY ??
THIS WAS A SINGLE PIECE HOODIE SWEATSHIRT.. I PAID FOR 7 TO 12 DAYS SHIPPING. ACCORDING TO MY ACCOUNT REP RACHEL THIS ITEM WILL TAKE 24 DAYS TO ARRIVE TO MY CUSTOMER.. IT WAS ORDERED ON NOVEMBER 11TH BEFORE THE HOLIDAY SHOPPING ONSLAUGHT REALLY BEGAN.. SO LET'S EXAMINE THIS HONESTLY,.. YOU ARE A BUSINESS OWNER AND YOU HAVE A CUSTOMER ORDER FROM YOUR WEBSITE ON THEIR VERY FIRST ORDER, THEY ORDER A SINGLE PIECE HOODIE SWEATSHIRT AND IT TAKES 24 DAYS FOR THEIR ITEM TO ARRIVE...LOL ..NOW TELL ME REALISTICALLY HOW POSSIBLE IS IT THAT YOU ARE EVER EVER EVER GOING TO RECEIVE A REORDER FROM THAT CUSTOMER EVER AGAIN !
I HAVE PROCESSED AROUND 140 ORDERS THROUGH BOTH OF MY STORES, I CAN SAY CERTAINLY THERE HAS BEEN A PROBLEM WITH AROUND 85% OF THOSE.. OUT OF STOCKS.. CUSTOMER CANCELED AFTER WAITING SO LONG FOR DELIVERY.. SHIPPING TIME FRAMES ARE NEVER EVER MET, EVEN IF YOU PAY EXTRA.. THEN WHEN THE SHIPPING TIME FRAMES ARE NOT MET YOU DO NOT GET YOUR MONEY BACK... YOU HAVE HUNDREDS IF NOT THOUSANDS OF ITEMS SHOWING ON THEIR PLATFORM THAT ARE SUPPOSEDLY AVAILABLE FOR THE BUSINESS OWNER TO IMPORT INTO THEIR STORE BUT OH WAIT !! WHEN YOU ACTUALLY HAVE AN ORDER ON ONE OF THOSE ITEMS DROPSHIPMAN IS ACTUALLY CHASING THEIR TAIL TRYING TO LOCATE THE ITEM THAT THEY SUPPOSEDLY HAD AVAILABLE ON THEIR PLATFORM IN THE FIRST PLACE, BECAUSE THEY DON'T HAVE IT IN STOCK AT ALL !
THIS IS THE CASE ON EVERY SINGLE ORDER I GET IT SEEMS. I'M AN EXTREMELY LOW VOLUME STORE WITH TWO SHOPIFY STORES BOTH BEING NEW, BUT WITH 140 ORDERS BETWEEN THE TWO STORES THIS IS ABSOLUTELY MY EVERY SINGLE TIME EXPERIENCE.. I'M ON THE FREE PLAN SO I GET TREATED LIKE AN ALIEN BECAUSE I'M NOT PAYING FOR A PAID PLAN AND WHO WOULD WITH SERVICE SO WORTHLESS ?
ON THE FREE PLAN YOU USED TO GET UNLIMITED IMPORTS PER DAY TO BRING NEW ITEMS INTO YOUR STORE, WHICH NOW I REALIZE IS SILLY ANYWAY BECAUSE NONE OF THOSE ITEMS ARE GOING TO BE AVAILABLE... BUT SINCE THEN THEY CHANGED IT TO THREE ITEMS PER DAY FROM THE UNLIMITED.. THREE ITEMS PER DAY REALLY ? MY STORES ARE VARIETY STORES AND CARRY A MASSIVE INVENTORY HOW AM I SUPPOSED TO KEEP MY INVENTORY FRESH AT THREE ITEMS PER DAY ?
OH BUT WAIT IT'S EVEN WORSE !!... RECENTLY ONE OF THE CHAT LINE SUPPORT GIRLS AVA MISINFORMED ME THAT THE RULE HAD CHANGED BACK FROM THREE ITEMS A DAY TO 10 ITEMS PER DAY AND I WAS HAPPY, ONLY TO FIND OUT LATER SHE MISINFORMED FOR ME AND NOW IT IS 10 ITEMS PER MONTH NOT DAY...LOL DOING THE AVERAGE OF 4 WEEKS IN A MONTH, THAT ALLOWS YOUR BUSINESS TO BRING IN 2.5 ITEMS PER WEEK HOW IS A VARIETY STORE SUPPOSED TO SUSTAIN A BUSINESS BRINGING IN ONLY TWO NEW ITEMS PER WEEK ?

THE GIRLS OPERATING THE 24/7 CUSTOMER SUPPORT CHAT LINE ARE TRAINED TO TELL YOU YES ON ANYTHING, PERIOD BECAUSE THEY DON'T HAVE THE KNOWLEDGE OR AUTHORITY TO ACTUALLY ADDRESS ANY OF YOUR CONCERNS AND THEY ARE HANDLING SEVERAL PEOPLE AT THE SAME TIME ALWAYS AND THEY ARE TRAINED TO JUST GET YOU OFF THE LINE SO THEY CAN GO TO THE NEXT CUSTOMER

IT'S LIKE A GIFT FROM GOD WHEN AN ORDER GOES THROUGH WITHOUT A HITCH BECAUSE THAT'S AROUND 15% OF THE TIME.. I NOW HAVE TO DUMP THIS COMPANY AND REPLACE THEM WITH SOMEBODY ELSE AND BOTH OF MY STORES HAVE OVER 3000 ITEMS IN THEM.. IMAGINE THE TASK IT'S GOING TO TAKE ME AND THE TIME IT'S GOING TO TAKE ME TO DO JUST ONE OF MY STORES OVER WITH A NEW SUPPLIER BECAUSE THIS COMPANY IS CLEARLY INCOMPETENT TO SUSTAIN MY BUSINESS !

IF YOU WERE EVER CONSIDERING USING THIS COMPANY FOR YOUR
DROP SHIPPING BUSINESS.....

RUN THE OTHER WAY FAST !

ONCE YOUR REVIEW IS RECEIVED AND READ, YOU WILL BE OFFERED MORE EXCUSES IN AN ATTEMPT TO EXPLAIN THE EXCUSES THAT WERE ALREADY PROVIDED AS AN EXCUSE TO BEGIN WITH !
THIS COMPANY IS COMPLETELY WORTHLESS AND IT'S PITIFUL THAT AFTER YOU HAVE INVESTED NEARLY 2 YEARS OF IMPORTING PRODUCTS AND EDITING THOSE PRODUCTS ON YOUR WEBSITE YOU CAN'T EVEN FULFILL A SINGLE ORDER OF THEIR PRODUCTS WITHOUT SOME KIND OF MASSIVE PROBLEM AND AN UNDERTAKING TO GET IT RESOLVED. AND YOU CAN'T EVEN GET A SINGLE PIECE ITEM TO A CUSTOMER IN LESS THAN 25 DAYS HERE !
IT'S THE MOST INSANE THING I'VE EVER SEEN FOR A COMPANY LIKE THIS TO CLAIM TO BE A BUSINESS THAT CAN SUPPORT ANY COMMERCE WEBSITE !
AFTER THIS REVIEW WAS READ AND REPLIED TO, THERE IS SIMPLY NOTHING OFFERED BUT MORE EXCUSES TO TRY TO JUSTIFY AND EXPLAIN THE PREVIOUS EXCUSES THAT WERE ALREADY USED AS EXCUSES IN THE FIRST PLACE.

IF YOU WANT TO HEAR THE DEFINITION OF COMPLETE IGNORANCE....

THE RESPONSE I GET FROM DROPSHIPMAN HERE IF YOU CAN BELIEVE AFTER ALL THIS DISPLEASURE THAT I'VE EXPERIENCED ,THEY ARE SUGGESTING THAT I UPGRADE TO A PAID PLAN
OH MY GOD , WHAT IGNORANCE !!
THAT'S LIKE THROWING MANURE IN YOUR FACE... WE'RE NOT GOING TO SATISFY YOU OR ANYTHING LIKE THAT BUT WE'RE GOING TO ASK YOU TO PAY FOR MORE TERRIBLE, UNACCEPTABLE, PATHETIC SERVICE

After submitting this review, this company has proceeded to screw up five more consecutive orders. Then, when problems could not be rectified they ceremoniously kicked me off their platform... Instead of solving problems that's what they do here.. they just get rid of you if you become a " nuisance " to them , instead of trying to solve your problems they just make you go away and terminate your relationship... This has caused me to have to replace 3000 items in one store and about the same amount in a second store and re-edit and redo around 6000 products from scratch all over again after 2 years of work that I put in... All because they can't take the time to solve my problems and quit making excuses so they have just now decided to get rid of me instead... I hope they get sued by everybody that they have treated this way.. I'm going to report them to Shopify so they can see what kind of ridiculous company they're allowing on their platform and I hope that everybody else who has had similar experiences with this company and who's reading this will be the same..

Successful Endeavors Topseat
United States
Almost 2 years using the app
Dropshipman replied November 29, 2024

Hello Jeff,

Thank you for taking the time to leave a review. We take all feedback seriously and are sorry to hear that you were not satisfied with your experience.

We want to assure you that we have done everything in our power to address your concerns. We provided you with a complimentary membership and switched you to different agents at your request. We have also made every effort to resolve the issues you raised, but there are some that are beyond our control. In such cases, we have explained the situation and recommended other vendors to you.

We believe that our partnership is based on equality and respect, and we have always adhered to this principle. However, during the more than one year of our cooperation, in over 3,000 sessions, more than 90% of the sessions contained insulting language, personal attacks, and even harassment of our female customer service representatives and agents. We have already captured and are in the process of submitting the relevant session and email evidence to Shopify for review.

There are several reasons why we have chosen to end our cooperation with you. Firstly, we considered your business needs, and some of our services did not meet your requirements. Therefore, we recommended other vendors to you. Secondly, your insulting language has caused significant harm to the physical and mental well-being of our customer service team and agents. This is clearly an unequal and disrespectful partnership. After careful consideration, we have decided to peacefully end our cooperation.

We appreciate your understanding and wish you the best in your future endeavors. If you have any further questions or concerns, please do not hesitate to contact us.

Sincerely,
Dropshipman Support Team

March 9, 2025

Wir können von Dropshipman nur dringend abraten!!

Die Lieferzeiten sind nicht wie angegeben. Meine Kunden warten im Schnitt statt 20 Tage, ganze 40 bis 50 Tage auf ihre Bestellung.

Der Kundenservice ist inkompetent und arbeitet fast ausschließlich nur mit vorgefertigten Texten. Eine Hilfe ist der Kundendienst auch nicht. Hier wird man nur vertröstet und belogen.

Wir werden uns im nächsten Monat von Dropshipman distanzieren und alle Produkte aus dem Sortiment nehmen. Wir haben eine Rückerstattung der monatlich gezahlten Beiträge (8x 30€)gefordert, da Lieferzeiten nicht eingehalten werden.

Was wir empfehlen können ist, dass man sich die gutgehenden Produkte über AliExpress als Lagerware besorgt, bzw. diese bestellt, wenn der Kunde eine Bestellung aufgegeben hat. Die Lieferzeit bei AliExpress dauert in der Regel ca. 10 bis 15 Tage. Bei Lagerorten in Europa sogar innerhalb von höchstens 8 Tagen. Damit fahren wir sehr gut und die Kunden sind ebenfalls zufrieden.

Wir wünschen allen Shopifyern gute Geschäfte!

Kameradenbuch.de
Germany
6 months using the app
Dropshipman replied March 12, 2025

Hallo Kameradenbuch.de,

Wir entschuldigen uns aufrichtig für Ihre Unannehmlichkeiten. Wir nehmen Ihr Feedback zu den aufgetretenen Problemen sehr ernst und bedauern zutiefst, dass wir Ihre Erwartungen nicht erfüllt haben.

Wir haben Verständnis dafür, dass die Lieferzeiten nicht unseren Erwartungen entsprachen, und nehmen Ihre Bedenken hinsichtlich unseres Kundenservice ernst. Wir arbeiten aktiv an der Verbesserung unserer Logistik und unseres Supports, um unsere Händler noch besser bedienen zu können.

Wir sind uns bewusst, dass wir dieses Mal nicht unseren Erwartungen entsprochen haben, sind aber fest entschlossen, die Dinge in Ordnung zu bringen. Wenn Sie konkrete Anliegen haben oder Ihre Bedenken gerne weiter besprechen möchten, kontaktieren Sie uns gerne. Wir würden uns freuen, Ihnen unsere Fortschritte präsentieren zu können und hoffentlich Ihr Vertrauen zurückzugewinnen.

Vielen Dank noch einmal für Ihr ehrliches Feedback. Wir freuen uns über Ihre Zeit und hoffen, dass Sie im Zuge unserer Verbesserungen die aktualisierte Erfahrung noch einmal überdenken und reflektieren.

Best Regards,
Cassie | Dropshipman Support Team

August 6, 2024

Le traitement des commandes est beaucoup trop long et ma clientèle ne souhaite plus acheter, donc je désinstalle cette application

Livia-Rose
Canada
About 1 month using the app
Dropshipman replied August 7, 2024

Bonjour,

Merci d'avoir partagé vos commentaires avec nous. Nous nous excusons sincèrement pour tout inconvénient causé par les retards dans le traitement des commandes. Votre expérience est importante pour nous et nous comprenons la frustration qu’elle a provoquée.

Nous travaillons activement à l'amélioration de nos délais de traitement afin d'assurer un service plus fluide et plus rapide à tous nos clients. Votre contribution est inestimable pour nous aider à apporter ces améliorations.

Même si nous sommes désolés de vous voir partir, nous espérons qu'à l'avenir, vous envisagerez de nous donner une autre chance. De plus, l'un de nos agents commerciaux vous a contacté à ce sujet.

Merci de votre compréhension et d'être un client apprécié.

Cordialement,
Équipe d'assistance Dropshipman

November 18, 2024

You are selling a very raw and unfinished product. You can't do that. It's cheating.
You should be paying me for finding such bugs and wasting my time on it, not me paying you.

Pawsome-Deals
Canada
About 4 hours using the app
Dropshipman replied November 19, 2024

Hello Pawsome-Deals,

We sincerely apologize for the frustration you’ve experienced. Your feedback about the issues you encountered is taken very seriously, and we deeply regret that we didn’t meet your expectations.

We understand how valuable your time is, and we truly appreciate your patience in bringing these concerns to our attention. Our team is already working hard to address bugs and enhance the app to provide a smoother and more reliable experience. Your input plays a significant role in guiding these improvements.

While we recognize we fell short this time, we’re committed to making things right. If there’s anything specific you’d like us to prioritize or if you’d be open to discussing your concerns further, please feel free to contact us. We’d love the chance to show you the progress we’re making and, hopefully, regain your trust.

Thank you again for your honest feedback. We hope that as we improve, you might reconsider to reflect the updated experience. 🥺

Best regards,
Dropshipman Support Team

Edited June 22, 2025

ZERO STARS ! ️

PATHETIC SERVICE

PATHETIC SHIPPING TIME FRAMES

PATHETIC IRRESPONSIBILITY

PATHETIC IN EVERY MEASURABLE WAY !

UNBELIEVABLE THEY STAY IN BUSINESS !

THIS COMPANY IS ZERO STARS STRAIGHT ACROSS THE BOARD !
PITIFUL AND PATHETIC !
IT'S AMAZING TO ME HOW THEY CALL THEMSELVES A BUSINESS, HOW THEY STAY IN BUSINESS, AND HOW THEY CAN POSSIBLY HAVE SO MANY CLIENTS THAT DEPEND ON SUCH A PITIFUL, IRRESPONSIBLE, FALSE INFORMATION PROVIDING COMPANY
WHERE DO I EVEN START ? LET'S START WITH SHIPPING, ...NO MATTER WHAT IS STATED ANYWHERE ON THEIR PLATFORM THEY DO NOT EVEN POSSESS THE CAPABILITY OF GETTING AN ORDER TO YOUR CUSTOMER ANY FASTER THAN AT LEAST 17 DAYS. IN MOST CASES IT'S GOING TO TAKE CLOSER TO 20 TO 30 DAYS FOR YOUR CUSTOMER TO RECEIVE EVEN JUST A SINGLE PIECE ITEM, LIKE A SHIRT FOR EXAMPLE. MY MOST RECENT ORDER I PAID FOR 7 TO 12 DAYS SHIPPING AND ACTUALLY PAID A LITTLE EXTRA TO GET IT THERE FASTER BECAUSE 12 DAYS IS ALREADY UNACCEPTABLE TO A BRAND NEW CUSTOMER PURCHASING ON YOUR WEBSITE FOR THE FIRST TIME.... AFTER 14 DAYS MY PRODUCT HAD NOT EVEN LEFT CHINA, THE SOURCING COUNTRY.. UPON CONTACTING MY INCOMPETENT SALES REPRESENTATIVE , RACHEL ( WHO OFFERS NOTHING BUT EXCUSES ON EVERY SINGLE SOLITARY ORDER THAT SEEMS TO GO ASTRAY, ) I WAS THEN TOLD THE ORDER WAS SLATED TO BE RECEIVED BY MY CUSTOMER AROUND DECEMBER THE 5TH... DO THE MATH ON THIS ONE PEOPLE. ORDERED ON NOVEMBER 11TH SCHEDULED DELIVERY DATE DECEMBER 5TH..!!
REALLY ??
THIS WAS A SINGLE PIECE HOODIE SWEATSHIRT.. I PAID FOR 7 TO 12 DAYS SHIPPING. ACCORDING TO MY ACCOUNT REP RACHEL THIS ITEM WILL TAKE 24 DAYS TO ARRIVE TO MY CUSTOMER.. IT WAS ORDERED ON NOVEMBER 11TH BEFORE THE HOLIDAY SHOPPING ONSLAUGHT REALLY BEGAN.. SO LET'S EXAMINE THIS HONESTLY,.. YOU ARE A BUSINESS OWNER AND YOU HAVE A CUSTOMER ORDER FROM YOUR WEBSITE ON THEIR VERY FIRST ORDER, THEY ORDER A SINGLE PIECE HOODIE SWEATSHIRT AND IT TAKES 24 DAYS FOR THEIR ITEM TO ARRIVE...LOL ..NOW TELL ME REALISTICALLY HOW POSSIBLE IS IT THAT YOU ARE EVER EVER EVER GOING TO RECEIVE A REORDER FROM THAT CUSTOMER EVER AGAIN !
I HAVE PROCESSED AROUND 140 ORDERS THROUGH BOTH OF MY STORES, I CAN SAY CERTAINLY THERE HAS BEEN A PROBLEM WITH AROUND 85% OF THOSE.. OUT OF STOCKS.. CUSTOMER CANCELED AFTER WAITING SO LONG FOR DELIVERY.. SHIPPING TIME FRAMES ARE NEVER EVER MET, EVEN IF YOU PAY EXTRA.. THEN WHEN THE SHIPPING TIME FRAMES ARE NOT MET YOU DO NOT GET YOUR MONEY BACK... YOU HAVE HUNDREDS IF NOT THOUSANDS OF ITEMS SHOWING ON THEIR PLATFORM THAT ARE SUPPOSEDLY AVAILABLE FOR THE BUSINESS OWNER TO IMPORT INTO THEIR STORE BUT OH WAIT !! WHEN YOU ACTUALLY HAVE AN ORDER ON ONE OF THOSE ITEMS DROPSHIPMAN IS ACTUALLY CHASING THEIR TAIL TRYING TO LOCATE THE ITEM THAT THEY SUPPOSEDLY HAD AVAILABLE ON THEIR PLATFORM IN THE FIRST PLACE, BECAUSE THEY DON'T HAVE IT IN STOCK AT ALL !
THIS IS THE CASE ON EVERY SINGLE ORDER I GET IT SEEMS. I'M AN EXTREMELY LOW VOLUME STORE WITH TWO SHOPIFY STORES BOTH BEING NEW, BUT WITH 140 ORDERS BETWEEN THE TWO STORES THIS IS ABSOLUTELY MY EVERY SINGLE TIME EXPERIENCE.. I'M ON THE FREE PLAN SO I GET TREATED LIKE AN ALIEN BECAUSE I'M NOT PAYING FOR A PAID PLAN AND WHO WOULD WITH SERVICE SO WORTHLESS ?
ON THE FREE PLAN YOU USED TO GET UNLIMITED IMPORTS PER DAY TO BRING NEW ITEMS INTO YOUR STORE, WHICH NOW I REALIZE IS SILLY ANYWAY BECAUSE NONE OF THOSE ITEMS ARE GOING TO BE AVAILABLE... BUT SINCE THEN THEY CHANGED IT TO THREE ITEMS PER DAY FROM THE UNLIMITED.. THREE ITEMS PER DAY REALLY ? MY STORES ARE VARIETY STORES AND CARRY A MASSIVE INVENTORY HOW AM I SUPPOSED TO KEEP MY INVENTORY FRESH AT THREE ITEMS PER DAY ?
OH BUT WAIT IT'S EVEN WORSE !!... RECENTLY ONE OF THE CHAT LINE SUPPORT GIRLS AVA MISINFORMED ME THAT THE RULE HAD CHANGED BACK FROM THREE ITEMS A DAY TO 10 ITEMS PER DAY AND I WAS HAPPY, ONLY TO FIND OUT LATER SHE MISINFORMED FOR ME AND NOW IT IS 10 ITEMS PER MONTH NOT DAY...LOL DOING THE AVERAGE OF 4 WEEKS IN A MONTH, THAT ALLOWS YOUR BUSINESS TO BRING IN 2.5 ITEMS PER WEEK HOW IS A VARIETY STORE SUPPOSED TO SUSTAIN A BUSINESS BRINGING IN ONLY TWO NEW ITEMS PER WEEK ?

THE GIRLS OPERATING THE 24/7 CUSTOMER SUPPORT CHAT LINE ARE TRAINED TO TELL YOU YES ON ANYTHING, PERIOD BECAUSE THEY DON'T HAVE THE KNOWLEDGE OR AUTHORITY TO ACTUALLY ADDRESS ANY OF YOUR CONCERNS AND THEY ARE HANDLING SEVERAL PEOPLE AT THE SAME TIME ALWAYS AND THEY ARE TRAINED TO JUST GET YOU OFF THE LINE SO THEY CAN GO TO THE NEXT CUSTOMER

IT'S LIKE A GIFT FROM GOD WHEN AN ORDER GOES THROUGH WITHOUT A HITCH BECAUSE THAT'S AROUND 15% OF THE TIME.. I NOW HAVE TO DUMP THIS COMPANY AND REPLACE THEM WITH SOMEBODY ELSE AND BOTH OF MY STORES HAVE OVER 3000 ITEMS IN THEM.. IMAGINE THE TASK IT'S GOING TO TAKE ME AND THE TIME IT'S GOING TO TAKE ME TO DO JUST ONE OF MY STORES OVER WITH A NEW SUPPLIER BECAUSE THIS COMPANY IS CLEARLY INCOMPETENT TO SUSTAIN MY BUSINESS !

IF YOU WERE EVER CONSIDERING USING THIS COMPANY FOR YOUR
DROP SHIPPING BUSINESS.....

RUN THE OTHER WAY FAST !

AFTER THIS REVIEW WAS READ AND REPLIED TO, THERE IS SIMPLY NOTHING OFFERED BUT MORE EXCUSES TO TRY TO JUSTIFY AND EXPLAIN THE PREVIOUS EXCUSES THAT WERE ALREADY USED AS EXCUSES IN THE FIRST PLACE.

IF YOU WANT TO HEAR THE DEFINITION OF COMPLETE IGNORANCE....

THE RESPONSE I GET FROM DROPSHIPMAN HERE IF YOU CAN BELIEVE AFTER ALL THIS DISPLEASURE THAT I'VE EXPERIENCED ,THEY ARE SUGGESTING THAT I UPGRADE TO A PAID PLAN
OH MY GOD , WHAT IGNORANCE !!
THAT'S LIKE THROWING MANURE IN YOUR FACE... WE'RE NOT GOING TO SATISFY YOU OR ANYTHING LIKE THAT BUT WE'RE GOING TO ASK YOU TO PAY FOR MORE TERRIBLE, UNACCEPTABLE, PATHETIC SERVICE

After submitting this review, this company has proceeded to screw up five more consecutive orders. Then, when problems could not be rectified they ceremoniously kicked me off their platform... Instead of solving problems that's what they do here.. they just get rid of you if you become a " nuisance " to them , instead of trying to solve your problems they just make you go away and terminate your relationship... This has caused me to have to replace 3000 items in one store and about the same amount in a second store and re-edit and redo around 6000 products from scratch all over again after 2 years of work that I put in... All because they can't take the time to solve my problems and quit making excuses so they have just now decided to get rid of me instead... I hope they get sued by everybody that they have treated this way.. I'm going to report them to Shopify so they can see what kind of ridiculous company they're allowing on their platform and I hope that everybody else who has had similar experiences with this company and who's reading this will be the same..
I am just in receipt of Dropshipman's recent reply here to my review..it should be noted that after nearly 100 orders out of approximately 140 that yes, heated discussion did occur, with me being called profane name by the boss of the customer service manager whis name is Billy..This is a spineless person who referred to my complaint by telling me in an email message that I was " being a PUSSY" by calling out their shortcomings ! ..he was NEVER MAN ENOUGH TO CONVERSE WITH ME DIRECTLY, HIDING BEHIND HIS TITLE AND EMAIL INSULTS.....hows that for a management position !?!? .. everything else in their reply happened at a time my email address was hacked by fraudulent criminals and was shut down for my security, do they didn't bheat what they claim from me ! , just trying to cover themselves now that Shopify Legal is becoming involved, looking into their operating procedures.

Topseat Variety Store
United States
Almost 2 years using the app
Dropshipman replied November 22, 2024

Hello Jeff,

Thank you for taking the time to leave a review. We take all feedback seriously and are sorry to hear that you were not satisfied with your experience.

We want to assure you that we have done everything in our power to address your concerns. We provided you with a complimentary membership and switched you to different agents at your request. We have also made every effort to resolve the issues you raised, but there are some that are beyond our control. In such cases, we have explained the situation and recommended other vendors to you.

We believe that our partnership is based on equality and respect, and we have always adhered to this principle. However, during the more than one year of our cooperation, in over 3,000 sessions, more than 90% of the sessions contained insulting language, personal attacks, and even harassment of our female customer service representatives and agents. We have already captured and are in the process of submitting the relevant session and email evidence to Shopify for review.

There are several reasons why we have chosen to end our cooperation with you. Firstly, we considered your business needs, and some of our services did not meet your requirements. Therefore, we recommended other vendors to you. Secondly, your insulting language has caused significant harm to the physical and mental well-being of our customer service team and agents. This is clearly an unequal and disrespectful partnership. After careful consideration, we have decided to peacefully end our cooperation.

We appreciate your understanding and wish you the best in your future endeavors. If you have any further questions or concerns, please do not hesitate to contact us.

Sincerely,
Dropshipman Support Team

February 18, 2025

Says it can source Aliababa.... Can not source Alibaba. Misleading advertising

HOD-Business-Group
Australia
4 minutes using the app
Dropshipman replied February 19, 2025

Hello there,

We appreciate your feedback! To clarify, Dropshipman does support sourcing from Alibaba. You can easily submit sourcing requests, and our team will help you find the best deals from Alibaba suppliers. If you're experiencing any issues, please reach out to our support team—we’d be happy to assist you!

Best regards,
Dropshipman Support Team

Edited May 6, 2024

We have experienced many problems with this app recently:

Our agent is on holiday too often, and no one is assigned to replace her, so they are off.

We started to receive customer complaints about poor quality products, and their quantity inspections need to be fixed as promised.

Tracking codes need to be updated accurately. Some orders are lost.

Jeans4you.shop
United States
About 1 month using the app
Dropshipman replied April 7, 2024

Hello,

Thank you for taking the time to share your feedback. We're genuinely sorry to hear about the challenges you've been facing. We understand how important reliable support, quality control, and accurate tracking are for your business.

Regarding the concerns you've raised:

Agent Availability: We apologize for the inconvenience caused by the frequent unavailability of your assigned agent. Our team is actively working on ensuring that all agents' roles are properly covered during their time off to avoid any service interruptions.

Product Quality and Inspections: We take product quality seriously, and we’re sorry to hear about your customer complaints. Please rest assured that we are addressing the issue with our suppliers to ensure better quality control and quantity inspections as promised.

Tracking Updates and Lost Orders: We understand the frustration with tracking code accuracy and lost orders. Our team is investigating the situation to improve the reliability of our tracking system and reduce any future issues.

One of our agents has already reached out to you via email to discuss these matters in more detail and find solutions that will best support your business moving forward. Please check your inbox, and feel free to reply if you have any further questions or concerns.

We truly appreciate your patience and understanding as we work to resolve these issues.

Best regards,
Dropshipman Support Team

Edited June 2, 2023

This app has completely changed its platform recently. There used to be an option to have your order come in from your Shopify store, go to the dropshipman app, place the order yourself and pay for it on aliexpress. This is no longer the case and there was no email sent to their customers explaining this change and when it was going to take place. I do not want an app fulfilling orders for my customers and mistakenly purchasing the wrong products for them. The only option now with this app is to use their fulfillment sourcing which means they find the item that your customer wants, they order it, they have it come to their fulfillment center, and then they turn around and ship it to your customer. This adds more time and delay to the items getting to your customers and I'm sorry, but I am not going to trust anyone else to source products for my store except myself. This is a horrendous change to this app and customers should have been notified. When I reached out to customer support, they asked me not to leave a review until I tried their service. I am not going to try this service. This is not the service that I signed up for when I started using dropshipman. This is a complete change from their original premise.

The Stationery Life!
United States
About 2 years using the app
Dropshipman replied May 12, 2021

Thank you very much for your feedback! We have released a version for this. Now the price of the updated product can be added with shipping. Please note that the shipping method ePacket is no longer exists, and it is replaced by AliExpress Standard Shipping. Please modify your configuration so that we can better update your product prices. If you have any questions, please feel free to contact us.

Best regards,
Shin | Dropshipman team