Dropshipman: Easy Dropshipping

Dropshipman: Easy Dropshipping

Reviews (2,176)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the user-friendly interface that simplifies setting up and managing online stores. The customer support, especially the effective live chat, is frequently praised for its quick and professional help. The app is particularly useful for new entrepreneurs with tools for product sourcing and importing, allowing for easy expansion of product offerings. The availability of a wide range of global products helps merchants diversify and enhance their inventory efficiently.

Edited November 29, 2024

THIS COMPANY IS ZERO STARS STRAIGHT ACROSS THE BOARD !
PITIFUL AND PATHETIC !
IT'S AMAZING TO ME HOW THEY CALL THEMSELVES A BUSINESS, HOW THEY STAY IN BUSINESS, AND HOW THEY CAN POSSIBLY HAVE SO MANY CLIENTS THAT DEPEND ON SUCH A PITIFUL, IRRESPONSIBLE, FALSE INFORMATION PROVIDING COMPANY❗
WHERE DO I EVEN START ? LET'S START WITH SHIPPING, ...NO MATTER WHAT IS STATED ANYWHERE ON THEIR PLATFORM THEY DO NOT EVEN POSSESS THE CAPABILITY OF GETTING AN ORDER TO YOUR CUSTOMER ANY FASTER THAN AT LEAST 17 DAYS. IN MOST CASES IT'S GOING TO TAKE CLOSER TO 20 TO 30 DAYS FOR YOUR CUSTOMER TO RECEIVE EVEN JUST A SINGLE PIECE ITEM, LIKE A SHIRT FOR EXAMPLE. MY MOST RECENT ORDER I PAID FOR 7 TO 12 DAYS SHIPPING AND ACTUALLY PAID A LITTLE EXTRA TO GET IT THERE FASTER BECAUSE 12 DAYS IS ALREADY UNACCEPTABLE TO A BRAND NEW CUSTOMER PURCHASING ON YOUR WEBSITE FOR THE FIRST TIME.... AFTER 14 DAYS MY PRODUCT HAD NOT EVEN LEFT CHINA, THE SOURCING COUNTRY.. UPON CONTACTING MY INCOMPETENT SALES REPRESENTATIVE , RACHEL ( WHO OFFERS NOTHING BUT EXCUSES ON EVERY SINGLE SOLITARY ORDER THAT SEEMS TO GO ASTRAY, ) I WAS THEN TOLD THE ORDER WAS SLATED TO BE RECEIVED BY MY CUSTOMER AROUND DECEMBER THE 5TH... DO THE MATH ON THIS ONE PEOPLE. ORDERED ON NOVEMBER 11TH SCHEDULED DELIVERY DATE DECEMBER 5TH..!!
REALLY ??
THIS WAS A SINGLE PIECE HOODIE SWEATSHIRT.. I PAID FOR 7 TO 12 DAYS SHIPPING. ACCORDING TO MY ACCOUNT REP RACHEL THIS ITEM WILL TAKE 24 DAYS TO ARRIVE TO MY CUSTOMER.. IT WAS ORDERED ON NOVEMBER 11TH BEFORE THE HOLIDAY SHOPPING ONSLAUGHT REALLY BEGAN.. SO LET'S EXAMINE THIS HONESTLY,.. YOU ARE A BUSINESS OWNER AND YOU HAVE A CUSTOMER ORDER FROM YOUR WEBSITE ON THEIR VERY FIRST ORDER, THEY ORDER A SINGLE PIECE HOODIE SWEATSHIRT AND IT TAKES 24 DAYS FOR THEIR ITEM TO ARRIVE...LOL ..NOW TELL ME REALISTICALLY HOW POSSIBLE IS IT THAT YOU ARE EVER EVER EVER GOING TO RECEIVE A REORDER FROM THAT CUSTOMER EVER AGAIN !
I HAVE PROCESSED AROUND 140 ORDERS THROUGH BOTH OF MY STORES, I CAN SAY CERTAINLY THERE HAS BEEN A PROBLEM WITH AROUND 85% OF THOSE.. OUT OF STOCKS.. CUSTOMER CANCELED AFTER WAITING SO LONG FOR DELIVERY.. SHIPPING TIME FRAMES ARE NEVER EVER MET, EVEN IF YOU PAY EXTRA.. THEN WHEN THE SHIPPING TIME FRAMES ARE NOT MET YOU DO NOT GET YOUR MONEY BACK... YOU HAVE HUNDREDS IF NOT THOUSANDS OF ITEMS SHOWING ON THEIR PLATFORM THAT ARE SUPPOSEDLY AVAILABLE FOR THE BUSINESS OWNER TO IMPORT INTO THEIR STORE BUT OH WAIT !! WHEN YOU ACTUALLY HAVE AN ORDER ON ONE OF THOSE ITEMS DROPSHIPMAN IS ACTUALLY CHASING THEIR TAIL TRYING TO LOCATE THE ITEM THAT THEY SUPPOSEDLY HAD AVAILABLE ON THEIR PLATFORM IN THE FIRST PLACE, BECAUSE THEY DON'T HAVE IT IN STOCK AT ALL !
THIS IS THE CASE ON EVERY SINGLE ORDER I GET IT SEEMS. I'M AN EXTREMELY LOW VOLUME STORE WITH TWO SHOPIFY STORES BOTH BEING NEW, BUT WITH 140 ORDERS BETWEEN THE TWO STORES THIS IS ABSOLUTELY MY EVERY SINGLE TIME EXPERIENCE.. I'M ON THE FREE PLAN SO I GET TREATED LIKE AN ALIEN BECAUSE I'M NOT PAYING FOR A PAID PLAN AND WHO WOULD WITH SERVICE SO WORTHLESS ?
ON THE FREE PLAN YOU USED TO GET UNLIMITED IMPORTS PER DAY TO BRING NEW ITEMS INTO YOUR STORE, WHICH NOW I REALIZE IS SILLY ANYWAY BECAUSE NONE OF THOSE ITEMS ARE GOING TO BE AVAILABLE... BUT SINCE THEN THEY CHANGED IT TO THREE ITEMS PER DAY FROM THE UNLIMITED.. THREE ITEMS PER DAY REALLY ? MY STORES ARE VARIETY STORES AND CARRY A MASSIVE INVENTORY HOW AM I SUPPOSED TO KEEP MY INVENTORY FRESH AT THREE ITEMS PER DAY ?
OH BUT WAIT IT'S EVEN WORSE !!... RECENTLY ONE OF THE CHAT LINE SUPPORT GIRLS AVA MISINFORMED ME THAT THE RULE HAD CHANGED BACK FROM THREE ITEMS A DAY TO 10 ITEMS PER DAY AND I WAS HAPPY, ONLY TO FIND OUT LATER SHE MISINFORMED FOR ME AND NOW IT IS 10 ITEMS PER MONTH NOT DAY...LOL DOING THE AVERAGE OF 4 WEEKS IN A MONTH, THAT ALLOWS YOUR BUSINESS TO BRING IN 2.5 ITEMS PER WEEK HOW IS A VARIETY STORE SUPPOSED TO SUSTAIN A BUSINESS BRINGING IN ONLY TWO NEW ITEMS PER WEEK ?

THE GIRLS OPERATING THE 24/7 CUSTOMER SUPPORT CHAT LINE ARE TRAINED TO TELL YOU YES ON ANYTHING, PERIOD BECAUSE THEY DON'T HAVE THE KNOWLEDGE OR AUTHORITY TO ACTUALLY ADDRESS ANY OF YOUR CONCERNS AND THEY ARE HANDLING SEVERAL PEOPLE AT THE SAME TIME ALWAYS AND THEY ARE TRAINED TO JUST GET YOU OFF THE LINE SO THEY CAN GO TO THE NEXT CUSTOMER

IT'S LIKE A GIFT FROM GOD WHEN AN ORDER GOES THROUGH WITHOUT A HITCH BECAUSE THAT'S AROUND 15% OF THE TIME.. I NOW HAVE TO DUMP THIS COMPANY AND REPLACE THEM WITH SOMEBODY ELSE AND BOTH OF MY STORES HAVE OVER 3000 ITEMS IN THEM.. IMAGINE THE TASK IT'S GOING TO TAKE ME AND THE TIME IT'S GOING TO TAKE ME TO DO JUST ONE OF MY STORES OVER WITH A NEW SUPPLIER BECAUSE THIS COMPANY IS CLEARLY INCOMPETENT TO SUSTAIN MY BUSINESS !

IF YOU WERE EVER CONSIDERING USING THIS COMPANY FOR YOUR
DROP SHIPPING BUSINESS.....

RUN THE OTHER WAY FAST !

ONCE YOUR REVIEW IS RECEIVED AND READ, YOU WILL BE OFFERED MORE EXCUSES IN AN ATTEMPT TO EXPLAIN THE EXCUSES THAT WERE ALREADY PROVIDED AS AN EXCUSE TO BEGIN WITH !
THIS COMPANY IS COMPLETELY WORTHLESS AND IT'S PITIFUL THAT AFTER YOU HAVE INVESTED NEARLY 2 YEARS OF IMPORTING PRODUCTS AND EDITING THOSE PRODUCTS ON YOUR WEBSITE YOU CAN'T EVEN FULFILL A SINGLE ORDER OF THEIR PRODUCTS WITHOUT SOME KIND OF MASSIVE PROBLEM AND AN UNDERTAKING TO GET IT RESOLVED. AND YOU CAN'T EVEN GET A SINGLE PIECE ITEM TO A CUSTOMER IN LESS THAN 25 DAYS HERE !
IT'S THE MOST INSANE THING I'VE EVER SEEN FOR A COMPANY LIKE THIS TO CLAIM TO BE A BUSINESS THAT CAN SUPPORT ANY COMMERCE WEBSITE !
AFTER THIS REVIEW WAS READ AND REPLIED TO, THERE IS SIMPLY NOTHING OFFERED BUT MORE EXCUSES TO TRY TO JUSTIFY AND EXPLAIN THE PREVIOUS EXCUSES THAT WERE ALREADY USED AS EXCUSES IN THE FIRST PLACE.

IF YOU WANT TO HEAR THE DEFINITION OF COMPLETE IGNORANCE....

THE RESPONSE I GET FROM DROPSHIPMAN HERE IF YOU CAN BELIEVE AFTER ALL THIS DISPLEASURE THAT I'VE EXPERIENCED ,THEY ARE SUGGESTING THAT I UPGRADE TO A PAID PLAN ❗
OH MY GOD , WHAT IGNORANCE !!
THAT'S LIKE THROWING MANURE IN YOUR FACE... WE'RE NOT GOING TO SATISFY YOU OR ANYTHING LIKE THAT BUT WE'RE GOING TO ASK YOU TO PAY FOR MORE TERRIBLE, UNACCEPTABLE, PATHETIC SERVICE❗

Successful Endeavors Topseat
United States
Over 1 year using the app
Dropshipman replied November 29, 2024

Hello Successful Endeavors Topseat,

Thank you for taking the time to share your feedback. We deeply regret that your experience with Dropshipman has not met your expectations. Your concerns regarding shipping delays, product availability, and support are extremely important to us, and we are committed to addressing them promptly.

We take your concerns seriously and are committed to addressing them to ensure we provide better service moving forward.

Order Fulfillment and Inventory:
We understand the frustration caused by delays in order processing and inventory issues. To minimize stockouts and improve fulfillment times, we can arrange pre-stocked items for your store. This will help reduce handling time and ensure more efficient order processing.

Product Limits:
We recognize that product availability is crucial to your business. Since we operate on a subscription model, we recommend upgrading to a higher-tier plan to access more product imports and additional features. To assist you, we would be happy to offer a free trial of an upgraded plan, so you can evaluate the benefits firsthand.

After-Sales Service:
Regarding your concerns with after-sales service, we assure you that for orders where we are responsible, we will process refunds according to our refund policy. Please feel free to reach out to us if any orders qualify, and we will make sure to handle them promptly.

Customer Support and Agent Experience:
We deeply regret that we did not meet your expectations with our customer support. We are committed to improving this aspect of our service and will continue working on providing better support to all our merchants.

We hope to maintain our cooperation in the future and will work even harder to serve you better. If you have any further concerns, please don’t hesitate to reach out to us.

Thank you for your understanding.

Sincerely,
Dropshipman Support Team

Edited November 29, 2024

ZERO STARS ! ️0️⃣

PATHETIC SERVICE

PATHETIC SHIPPING TIME FRAMES

PATHETIC IRRESPONSIBILITY

PATHETIC IN EVERY MEASURABLE WAY !

UNBELIEVABLE THEY STAY IN BUSINESS !

THIS COMPANY IS ZERO STARS STRAIGHT ACROSS THE BOARD !
PITIFUL AND PATHETIC !
IT'S AMAZING TO ME HOW THEY CALL THEMSELVES A BUSINESS, HOW THEY STAY IN BUSINESS, AND HOW THEY CAN POSSIBLY HAVE SO MANY CLIENTS THAT DEPEND ON SUCH A PITIFUL, IRRESPONSIBLE, FALSE INFORMATION PROVIDING COMPANY❗
WHERE DO I EVEN START ? LET'S START WITH SHIPPING, ...NO MATTER WHAT IS STATED ANYWHERE ON THEIR PLATFORM THEY DO NOT EVEN POSSESS THE CAPABILITY OF GETTING AN ORDER TO YOUR CUSTOMER ANY FASTER THAN AT LEAST 17 DAYS. IN MOST CASES IT'S GOING TO TAKE CLOSER TO 20 TO 30 DAYS FOR YOUR CUSTOMER TO RECEIVE EVEN JUST A SINGLE PIECE ITEM, LIKE A SHIRT FOR EXAMPLE. MY MOST RECENT ORDER I PAID FOR 7 TO 12 DAYS SHIPPING AND ACTUALLY PAID A LITTLE EXTRA TO GET IT THERE FASTER BECAUSE 12 DAYS IS ALREADY UNACCEPTABLE TO A BRAND NEW CUSTOMER PURCHASING ON YOUR WEBSITE FOR THE FIRST TIME.... AFTER 14 DAYS MY PRODUCT HAD NOT EVEN LEFT CHINA, THE SOURCING COUNTRY.. UPON CONTACTING MY INCOMPETENT SALES REPRESENTATIVE , RACHEL ( WHO OFFERS NOTHING BUT EXCUSES ON EVERY SINGLE SOLITARY ORDER THAT SEEMS TO GO ASTRAY, ) I WAS THEN TOLD THE ORDER WAS SLATED TO BE RECEIVED BY MY CUSTOMER AROUND DECEMBER THE 5TH... DO THE MATH ON THIS ONE PEOPLE. ORDERED ON NOVEMBER 11TH SCHEDULED DELIVERY DATE DECEMBER 5TH..!!
REALLY ??
THIS WAS A SINGLE PIECE HOODIE SWEATSHIRT.. I PAID FOR 7 TO 12 DAYS SHIPPING. ACCORDING TO MY ACCOUNT REP RACHEL THIS ITEM WILL TAKE 24 DAYS TO ARRIVE TO MY CUSTOMER.. IT WAS ORDERED ON NOVEMBER 11TH BEFORE THE HOLIDAY SHOPPING ONSLAUGHT REALLY BEGAN.. SO LET'S EXAMINE THIS HONESTLY,.. YOU ARE A BUSINESS OWNER AND YOU HAVE A CUSTOMER ORDER FROM YOUR WEBSITE ON THEIR VERY FIRST ORDER, THEY ORDER A SINGLE PIECE HOODIE SWEATSHIRT AND IT TAKES 24 DAYS FOR THEIR ITEM TO ARRIVE...LOL ..NOW TELL ME REALISTICALLY HOW POSSIBLE IS IT THAT YOU ARE EVER EVER EVER GOING TO RECEIVE A REORDER FROM THAT CUSTOMER EVER AGAIN !
I HAVE PROCESSED AROUND 140 ORDERS THROUGH BOTH OF MY STORES, I CAN SAY CERTAINLY THERE HAS BEEN A PROBLEM WITH AROUND 85% OF THOSE.. OUT OF STOCKS.. CUSTOMER CANCELED AFTER WAITING SO LONG FOR DELIVERY.. SHIPPING TIME FRAMES ARE NEVER EVER MET, EVEN IF YOU PAY EXTRA.. THEN WHEN THE SHIPPING TIME FRAMES ARE NOT MET YOU DO NOT GET YOUR MONEY BACK... YOU HAVE HUNDREDS IF NOT THOUSANDS OF ITEMS SHOWING ON THEIR PLATFORM THAT ARE SUPPOSEDLY AVAILABLE FOR THE BUSINESS OWNER TO IMPORT INTO THEIR STORE BUT OH WAIT !! WHEN YOU ACTUALLY HAVE AN ORDER ON ONE OF THOSE ITEMS DROPSHIPMAN IS ACTUALLY CHASING THEIR TAIL TRYING TO LOCATE THE ITEM THAT THEY SUPPOSEDLY HAD AVAILABLE ON THEIR PLATFORM IN THE FIRST PLACE, BECAUSE THEY DON'T HAVE IT IN STOCK AT ALL !
THIS IS THE CASE ON EVERY SINGLE ORDER I GET IT SEEMS. I'M AN EXTREMELY LOW VOLUME STORE WITH TWO SHOPIFY STORES BOTH BEING NEW, BUT WITH 140 ORDERS BETWEEN THE TWO STORES THIS IS ABSOLUTELY MY EVERY SINGLE TIME EXPERIENCE.. I'M ON THE FREE PLAN SO I GET TREATED LIKE AN ALIEN BECAUSE I'M NOT PAYING FOR A PAID PLAN AND WHO WOULD WITH SERVICE SO WORTHLESS ?
ON THE FREE PLAN YOU USED TO GET UNLIMITED IMPORTS PER DAY TO BRING NEW ITEMS INTO YOUR STORE, WHICH NOW I REALIZE IS SILLY ANYWAY BECAUSE NONE OF THOSE ITEMS ARE GOING TO BE AVAILABLE... BUT SINCE THEN THEY CHANGED IT TO THREE ITEMS PER DAY FROM THE UNLIMITED.. THREE ITEMS PER DAY REALLY ? MY STORES ARE VARIETY STORES AND CARRY A MASSIVE INVENTORY HOW AM I SUPPOSED TO KEEP MY INVENTORY FRESH AT THREE ITEMS PER DAY ?
OH BUT WAIT IT'S EVEN WORSE !!... RECENTLY ONE OF THE CHAT LINE SUPPORT GIRLS AVA MISINFORMED ME THAT THE RULE HAD CHANGED BACK FROM THREE ITEMS A DAY TO 10 ITEMS PER DAY AND I WAS HAPPY, ONLY TO FIND OUT LATER SHE MISINFORMED FOR ME AND NOW IT IS 10 ITEMS PER MONTH NOT DAY...LOL DOING THE AVERAGE OF 4 WEEKS IN A MONTH, THAT ALLOWS YOUR BUSINESS TO BRING IN 2.5 ITEMS PER WEEK HOW IS A VARIETY STORE SUPPOSED TO SUSTAIN A BUSINESS BRINGING IN ONLY TWO NEW ITEMS PER WEEK ?

THE GIRLS OPERATING THE 24/7 CUSTOMER SUPPORT CHAT LINE ARE TRAINED TO TELL YOU YES ON ANYTHING, PERIOD BECAUSE THEY DON'T HAVE THE KNOWLEDGE OR AUTHORITY TO ACTUALLY ADDRESS ANY OF YOUR CONCERNS AND THEY ARE HANDLING SEVERAL PEOPLE AT THE SAME TIME ALWAYS AND THEY ARE TRAINED TO JUST GET YOU OFF THE LINE SO THEY CAN GO TO THE NEXT CUSTOMER

IT'S LIKE A GIFT FROM GOD WHEN AN ORDER GOES THROUGH WITHOUT A HITCH BECAUSE THAT'S AROUND 15% OF THE TIME.. I NOW HAVE TO DUMP THIS COMPANY AND REPLACE THEM WITH SOMEBODY ELSE AND BOTH OF MY STORES HAVE OVER 3000 ITEMS IN THEM.. IMAGINE THE TASK IT'S GOING TO TAKE ME AND THE TIME IT'S GOING TO TAKE ME TO DO JUST ONE OF MY STORES OVER WITH A NEW SUPPLIER BECAUSE THIS COMPANY IS CLEARLY INCOMPETENT TO SUSTAIN MY BUSINESS !

IF YOU WERE EVER CONSIDERING USING THIS COMPANY FOR YOUR
DROP SHIPPING BUSINESS.....

RUN THE OTHER WAY FAST !

AFTER THIS REVIEW WAS READ AND REPLIED TO, THERE IS SIMPLY NOTHING OFFERED BUT MORE EXCUSES TO TRY TO JUSTIFY AND EXPLAIN THE PREVIOUS EXCUSES THAT WERE ALREADY USED AS EXCUSES IN THE FIRST PLACE.

IF YOU WANT TO HEAR THE DEFINITION OF COMPLETE IGNORANCE....

THE RESPONSE I GET FROM DROPSHIPMAN HERE IF YOU CAN BELIEVE AFTER ALL THIS DISPLEASURE THAT I'VE EXPERIENCED ,THEY ARE SUGGESTING THAT I UPGRADE TO A PAID PLAN ❗
OH MY GOD , WHAT IGNORANCE !!
THAT'S LIKE THROWING MANURE IN YOUR FACE... WE'RE NOT GOING TO SATISFY YOU OR ANYTHING LIKE THAT BUT WE'RE GOING TO ASK YOU TO PAY FOR MORE TERRIBLE, UNACCEPTABLE, PATHETIC SERVICE❗

Topseat Variety Store
United States
Over 1 year using the app
Dropshipman replied November 22, 2024

Hello Topseat Variety Store,

Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. We take your concerns seriously and are committed to addressing them to ensure we provide better service moving forward.

Order Fulfillment and Inventory:
We understand the frustration caused by delays in order processing and inventory issues. To minimize stockouts and improve fulfillment times, we can arrange pre-stocked items for your store. This will help reduce handling time and ensure more efficient order processing.

Product Limits:
We recognize that product availability is crucial to your business. Since we operate on a subscription model, we recommend upgrading to a higher-tier plan to access more product imports and additional features. To assist you, we would be happy to offer a free trial of an upgraded plan, so you can evaluate the benefits firsthand.

After-Sales Service:
Regarding your concerns with after-sales service, we assure you that for orders where we are responsible, we will process refunds according to our refund policy. Please feel free to reach out to us if any orders qualify, and we will make sure to handle them promptly.

Customer Support and Agent Experience:
We deeply regret that we did not meet your expectations with our customer support. We are committed to improving this aspect of our service and will continue working on providing better support to all our merchants.

We hope to maintain our cooperation in the future and will work even harder to serve you better. If you have any further concerns, please don’t hesitate to reach out to us.

Thank you for your understanding.

Sincerely,
Dropshipman Support Team

November 14, 2024

Cheap items, and could not find anything related to indoor gardening.

Agroliberte
Hungary
4 months using the app
Dropshipman replied November 15, 2024

Hi Agroliberte,

We apologize for any inconvenience you’ve experienced and appreciate your feedback regarding the product selection. While we strive to offer a diverse range of items, we understand your concern about the availability of indoor gardening products. Additionally, we are continuously working to ensure product quality and variety, including higher-value options to meet our users' needs.

If there are specific indoor gardening items you’re looking for, please let us know—we’d be happy to assist or explore sourcing them for you. Your feedback helps us improve, and we truly value your input as we aim to better serve your needs.

Additionally, one of our agents has contacted you via email to address any issues you may have.

Best regards,
Dropshipman Support Team

November 18, 2024

You are selling a very raw and unfinished product. You can't do that. It's cheating.
You should be paying me for finding such bugs and wasting my time on it, not me paying you.

Pawsome-Deals
Canada
About 4 hours using the app
Dropshipman replied November 19, 2024

Hello Pawsome-Deals,

We sincerely apologize for the frustration you’ve experienced. Your feedback about the issues you encountered is taken very seriously, and we deeply regret that we didn’t meet your expectations.

We understand how valuable your time is, and we truly appreciate your patience in bringing these concerns to our attention. Our team is already working hard to address bugs and enhance the app to provide a smoother and more reliable experience. Your input plays a significant role in guiding these improvements.

While we recognize we fell short this time, we’re committed to making things right. If there’s anything specific you’d like us to prioritize or if you’d be open to discussing your concerns further, please feel free to contact us. We’d love the chance to show you the progress we’re making and, hopefully, regain your trust.

Thank you again for your honest feedback. We hope that as we improve, you might reconsider to reflect the updated experience. 🥺

Best regards,
Dropshipman Support Team

August 6, 2024

Le traitement des commandes est beaucoup trop long et ma clientèle ne souhaite plus acheter, donc je désinstalle cette application

Livia-Rose
Canada
About 1 month using the app
Dropshipman replied August 7, 2024

Bonjour,

Merci d'avoir partagé vos commentaires avec nous. Nous nous excusons sincèrement pour tout inconvénient causé par les retards dans le traitement des commandes. Votre expérience est importante pour nous et nous comprenons la frustration qu’elle a provoquée.

Nous travaillons activement à l'amélioration de nos délais de traitement afin d'assurer un service plus fluide et plus rapide à tous nos clients. Votre contribution est inestimable pour nous aider à apporter ces améliorations.

Même si nous sommes désolés de vous voir partir, nous espérons qu'à l'avenir, vous envisagerez de nous donner une autre chance. De plus, l'un de nos agents commerciaux vous a contacté à ce sujet.

Merci de votre compréhension et d'être un client apprécié.

Cordialement,
Équipe d'assistance Dropshipman

Edited June 13, 2024

I am changing my previous positive review. Unfortunately, my experience with Dropshipman has been disappointing. The price discrepancies between products listed on AliExpress and those imported through Dropshipman are significant and inconsistent. For instance, products that are listed at a reasonable price on AliExpress appear with inflated prices on Dropshipman, making it difficult to maintain a competitive edge in the market.

Furthermore, the customer support team was not helpful in resolving these issues. Despite providing detailed examples and requesting clarification, the responses were inadequate and failed to address the core problems. This has led to a lot of frustration and wasted time.

The lack of transparency and consistency in pricing, coupled with subpar customer service, makes it hard to recommend Dropshipman to other businesses. I hope the company takes serious steps to address these issues and improve their service.

qisateishq
Oman
3 days using the app
Dropshipman replied June 12, 2024

Hello qisateishq,

Thank you for your feedback, and we’re sorry to hear that your recent experience with Dropshipman has not met your expectations. We understand how important competitive pricing and reliable customer support are to the success of your business, and we truly value your input.

We want to assure you that one of our agents has already reached out to you via email to discuss the issues you've raised in further detail. We are committed to resolving any discrepancies with product pricing and providing better clarity around our platform's pricing model. Your concerns about our customer support team are also being taken seriously, and we’re working to ensure more helpful and timely responses in the future.

We sincerely hope to have the opportunity to address these challenges and regain your trust. Please don’t hesitate to reach out if you have any additional questions or need further assistance.

Best regards,
Dropshipman Support Team

Edited June 2, 2023

This app has completely changed its platform recently. There used to be an option to have your order come in from your Shopify store, go to the dropshipman app, place the order yourself and pay for it on aliexpress. This is no longer the case and there was no email sent to their customers explaining this change and when it was going to take place. I do not want an app fulfilling orders for my customers and mistakenly purchasing the wrong products for them. The only option now with this app is to use their fulfillment sourcing which means they find the item that your customer wants, they order it, they have it come to their fulfillment center, and then they turn around and ship it to your customer. This adds more time and delay to the items getting to your customers and I'm sorry, but I am not going to trust anyone else to source products for my store except myself. This is a horrendous change to this app and customers should have been notified. When I reached out to customer support, they asked me not to leave a review until I tried their service. I am not going to try this service. This is not the service that I signed up for when I started using dropshipman. This is a complete change from their original premise.

The Stationery Life!
United States
Over 2 years using the app
Dropshipman replied May 12, 2021

Thank you very much for your feedback! We have released a version for this. Now the price of the updated product can be added with shipping. Please note that the shipping method ePacket is no longer exists, and it is replaced by AliExpress Standard Shipping. Please modify your configuration so that we can better update your product prices. If you have any questions, please feel free to contact us.

Best regards,
Shin | Dropshipman team

Edited February 23, 2023

Angel is AMAZING! I am new to drop shipping and on her end, she helped me out with anything/everything that I was unsure about. Thank you so much!

Custom Gear
United States
About 1 year using the app
Dropshipman replied May 25, 2022

Hello Custom Gear,

We are touched knowing that you appreciate our service! It's always our pleasure to provide the best quality support that you deserve. On behalf of the Dropshipman team, I want to say thank you for trusting us. We value you and your business, and we promise to do our very best every day to serve you better! We look forward to being of your service on your next endeavor.

Cheers to more success!
Angel - DropShipman Team

Edited May 30, 2023

05/30/2023

I started using this app over a year ago, when Oberlo first went away. At first I was super happy with it, it did everything I needed it to do and more. Support was also really great. It's important to note that I prefer to do my own fulfillment: I go to the AliExpress website, place the order, pay for it, and then copy the AliExpress order number over to DropshipMan to mark the order "fulfilled".

Then they announced that in May 2023 they were changing the way they fulfill orders. Now they force you to use their in-house sourcing and fulfillment service. I no longer have ANY control over my orders. Now even the orders that are supposed to go to other vendors (i.e., non-AliExpress orders) are stuck in "sourcing". I recently stopped using another dropship service (Eprolo) because they were hijacking every single order that came into my store, even the ones that had nothing to do with AliExpress. All my orders were stuck in "sourcing" status on their app.

They also removed the ability to view the original product once you have it imported into their app, so if you wanted to find your original supplier, you can't... you are FORCED to use their stupid sourcing service. They have completely and utterly screwed me over. I now have to start 100% from scratch sourcing all 1000+ products that I had originally listed in my store. THESE PEOPLE SUCK!

Well....guess which app I'm un-installing today! That's right. This one. Buh-bye DropshipMan. You guys screwed up. And now I have to migrate over 1000 products to their competitor.

The Knickknack Shack by Darthside LLC
United States
About 1 year using the app
Dropshipman replied May 12, 2022

Hello The Knickknack Shack by Darthside LLC,

We are touched knowing that you appreciate our service! It's always our pleasure to provide the best quality support that you deserve. On behalf of the Dropshipman team, I want to say thank you for trusting us. We value you and your business, and we promise to do our very best every day to serve you better! We look forward to being of your service in your next endeavor.

Cheers to more success!
Angel - DropShipman Team

February 6, 2024

Never use this app these guys are clueless and all your orders will take 1 week to source and then to ship it will take another 24 weeks, please use dsers. Worst dropshipping app ever existing in the planet

WonderFinds
Canada
9 months using the app
Dropshipman replied February 8, 2024

Hello WonderFinds,

We're genuinely sorry to hear about your experience with our app. We strive to provide efficient and reliable service to all our users, and it's disheartening to learn that we fell short of your expectations.

We understand the importance of timely order processing and shipping in the dropshipping business, and we sincerely apologize for any inconvenience caused by delays in these processes. We continuously work to improve our sourcing and shipping times to ensure a smoother experience for our users.

While we respect your preference for another app, we would appreciate the opportunity to address your concerns and regain your trust. Please feel free to reply to our email, and we'll do our best to assist you promptly.

Thank you for sharing your feedback with us. We value your input as it helps us identify areas for improvement and strive to deliver a better experience for all our users.

Best regards,
Dropshipman Support Team