Reviews (407)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its diverse discount options, including BOGO, tiered, and volume discounts, which enhance sales and customer experience. It supports both online and POS systems and allows managing multiple discount codes and automated discounts simultaneously. The interface is user-friendly, and the support team is praised for their responsiveness and custom coding assistance, making it a valuable tool for complex discount strategies.

July 1, 2024

Installed the software. Installation page wouldn't load. Spoke to someone on the chat but unfortuantely nobody was available to fix it. 2 minutes later, we noticed an order come through discounted by 10% which we did not authorise and did not setup.

Uninstalled and unimpressed.

Ormskirk Pets
United Kingdom
15 minutes using the app
Cirkle Studio LLC replied July 2, 2024

Hello Dear Admin,

Thank you for your review. Each and every review is important to us.
As I can see in your store we have to configure the app in your theme and for that I need your store access.

We already ask for the access on 2nd July 2024 but we didn't get any response from your side. Please allow me your store access to configure the app in your store theme.

May 24, 2024

We tried to create a bogo sale using this plugin. Based off of the reviews we decided to give it a try. It does not work at all. The tutorial for the bogo is 2 years old but seems like it should work. Unfortunately it does not work at all.

KS Performances
United States
About 1 hour using the app
Cirkle Studio LLC replied May 26, 2024

First of all I apologies for that.
As I can see there might be chance that the app is not configured in your theme and due to that you are facing an issue.

We always maintain our high standard of support to make everything right ASAP. Here we need to configure the app in your theme to work everything in your theme to apply the discount.

If you want me to configure the app in your theme then please send me an email on chirag@cirklestudio.co

November 24, 2023

This app ruiend our Black Friday Sale. On a day where our business gets to take all of our hard work and have it repaid, this app lets us down. It stopped working 1 hour into our sale and our inbox was flooded with customer complaints and questions. Customers stopped shopping because the discount codes stopped working. We are beyond frustraded and there's absolutely nothing we can do about it now. A very sad day for our business.

Atmosphera
Canada
About 1 year using the app
Cirkle Studio LLC replied November 25, 2023

Hi, my name is Chirag and I’m technical head of this app. I’m familiar with your situation, and I apologize for the inconvenience this has caused.

When we got the notification, we immediately started work on that and fixed it ASAP for you. This is the technical thing and takes some time to fix and we are greatly sorry that it took some time to fix. I understand the situation about the BF so we make our whole team fix it within an hour and make sure it does not happen again in future.

June 27, 2023

Incredibly confusing to set up. You cannot view any colour or text customizations until your discount goes live. Customer service is quite relaxed, to say the least :/.

Stoned Hilda
Australia
About 17 hours using the app
Cirkle Studio LLC replied June 28, 2023

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

Hopefully you can see from our other reviews, your situation is the exception and far from our usual high standards.

Drop a message at chirag@cirklestudio.co to let us know all the details and we promise you will tailor a satisfactory resolution for you.

January 18, 2023

Broke the website, support very unhelpful - wasted an hour of my time trying to uninstall and lost a lot of sales - proceed with caution

Uno Lusso
United Kingdom
32 minutes using the app
Cirkle Studio LLC replied January 18, 2023

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

Hopefully you can see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.

Drop a message at support@cirklestudio.co to let them know all the details and we promise you we’ll tailor a satisfactory resolution for you.

September 26, 2024

Elegantix Boutique
United Arab Emirates
25 minutes using the app
Cirkle Studio LLC replied September 27, 2024

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

As I can see the app is not configured in your theme and due to that you are facing an issue. Each and every theme has different code structure and due to that in some cases we have to configure the app manually.

I request you to reinstall the app and we will configure the app for you ASAP. Hopefully you can see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.

We have live chat with the app and our support agent is available 24*6 days a week for you. If you want me to configure the app in your theme then please send me an email on chirag@cirklestudio.co