Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its versatile discount creation capabilities for both online and in-store purchases. It's praised for its clean interface, quick setup, and ability to manage multiple promotions. The app integrates seamlessly with Shopify, supports multi-currency, and offers efficient customer service through live chat. Many appreciate its ability to increase average order value and boost sales with multiple automatic discounts.

November 24, 2023

This app ruiend our Black Friday Sale. On a day where our business gets to take all of our hard work and have it repaid, this app lets us down. It stopped working 1 hour into our sale and our inbox was flooded with customer complaints and questions. Customers stopped shopping because the discount codes stopped working. We are beyond frustraded and there's absolutely nothing we can do about it now. A very sad day for our business.

Atmosphera
Canada
About 1 year using the app
CirkleStudio replied November 25, 2023

Hi, my name is Chirag and I’m technical head of this app. I’m familiar with your situation, and I apologize for the inconvenience this has caused.

When we got the notification, we immediately started work on that and fixed it ASAP for you. This is the technical thing and takes some time to fix and we are greatly sorry that it took some time to fix. I understand the situation about the BF so we make our whole team fix it within an hour and make sure it does not happen again in future.

June 27, 2023

Incredibly confusing to set up. You cannot view any colour or text customizations until your discount goes live. Customer service is quite relaxed, to say the least :/.

Stoned Hilda
Australia
About 17 hours using the app
CirkleStudio replied June 28, 2023

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

Hopefully you can see from our other reviews, your situation is the exception and far from our usual high standards.

Drop a message at chirag@cirklestudio.co to let us know all the details and we promise you will tailor a satisfactory resolution for you.

January 18, 2023

Broke the website, support very unhelpful - wasted an hour of my time trying to uninstall and lost a lot of sales - proceed with caution

Uno Lusso
United Kingdom
32 minutes using the app
CirkleStudio replied January 18, 2023

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

Hopefully you can see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.

Drop a message at support@cirklestudio.co to let them know all the details and we promise you we’ll tailor a satisfactory resolution for you.