Amazon MCF: US Fulfillment

I'm unable to uninstall your app, i've tried so many times and you keep appearing, this is causing us issues with double inventory and a lot of terrible reviews. Do not use this app there are plenty better.

The primary reason I've only given 2 stars to this app is the lack of support for it. In 4 days of trying, I still can't get any. Five days ago a customer placed two orders. I sent in a request for fulfillment. FBA never acknowledged it. (Meaning, it doesn't even show up as "pending"). So the order is stuck. I can't cancel the order in Shopify because I've already requested fulfillment. And since FBA has no record of the order, there's nothing I can do on their end to resolve the issue.

Amazon does not care at all about their Amazon MCF customers. They are the lowest priority and Amazon doesn't fulfill our products or give any update to the customer until the last day. Recently, they imported all of our products under the wrong sku. Mistakes are ok, but then they gave us a random date that was 6 weeks out and said they wouldn't even investigate that they were sending our customers the wrong sku until the date passes. So they have been sending incorrect shipments out to our customers and have told us they won't care about that shipment until after the 6 weeks passes. I wouldnt recommend MCF to any business.

Excellent! So much faster than any other 3rd party app available on here and it's FREE! You'll notice a lot of the negative review are on the MCF service more than the app, well, I can say (as of Sept 2024) they're recently upgraded all of their shipping speeds as well. I don't know why anyone would pay for a 3rd party app when this one is available and works like a charm! I've never once had to reach out for support like I have with the other apps.

quantity mapping is not right for me. It's all messed up

IF you get the chance to work with SONJA, you will be in great hands. I'm writing this because she's been working with us for years and with Amazon for nearly a decade and goes ABOVE AND BEYOND for you. I recommend this app, but especially if you can have the pleasure of working with her.

The app works as it should. In other words we shouldn't rave when something works like it is designed.

What doesn't work though, are Amazon's policies when they lose packages. They can deliver a package to an address that has been demolished. They can deliver packages to next door neighbours, or they can just mark packages as delivered without said delivery. And then when one raises a case they say that oh well according to our policy if it is marked as delivered then we cannot reimburse.

Love this app. Amazon MCF app has been working great for our business. The price point FREE is also a huge benefit. Highly recommend using this App. MCF Support jumped on a call and fixed a minor issue I had with the app within 15 minutes.

If you sell on Amazon and want to use MCF to ship your website orders, stop thinking about it and install this app. It is FREE and it is made by Amazon. This is the only MCF app you need. I've used others, that charged $25/mn for the same features. Why pay more? As sellers, we pay enough in fees already. Just make sure your "auto-fulfilment" settings are turned on within Shopify or you will have to manually approve and send each order to MCF.

Overall, the integration into Amazon's system is excellent. The orders flow through and are processed quickly. My customers have been extremely happy with the service! Sonja with Amazon MCF has also been a tremendous help!