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4.7
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Edited September 18, 2024
After an initial good start with Searchspring, I cannot recommend them at all. I recently waited over 6 weeks for a response to a helpdesk ticket that was never resolved and then was told that going forward, it shouldn't take more than 3 weeks to get a first response for help.
For 2K a month, I would expect to be able to to send 2-3 tickets to a helpdesk a year and get a timely response.
I was told that Q3 and Q4 are their busiest months, and so there is a delay in responding to customers. That ends up be 6 months of year, where we can't get any support.
As they lock you into a 12 month automatically recurring contact, you are stuck with them and they have no incentive to improve the service.
I would avoid Searchspring.
Knifewear - Handcrafted Japanese Kitchen Knives
Canada
Over 1 year using the app