Apple Business Chat

Apple Business Chat

by Shopify

Let customers contact you directly in Apple’s Messages app

4.0 of 5 stars(29 reviews)

Better customer relationships

Respond to questions as customers shop or keep them engaged after they've left your store.

Let customers reach you easily

Leverage the power of Apple’s Messages app, used and trusted by customers worldwide.

Make sales directly in chat

Share products and discounts and let customers checkout quickly with Apple Pay.

About Apple Business Chat

Apple Business Chat is a powerful new way for customers to connect with you. Customers browsing your store can use Messages to contact you using their iPhone, iPad, or Mac. With Apple Pay, customers can even complete purchases seamlessly from within Messages.

Customer messages are managed in Shopify Ping, which is available on desktop or through the free Ping mobile apps. Ping lets you manage all your conversations in one place and share products and discounts with only a few taps.

With Shopify and Apple Business Chat you can:

  • Add and customize a Chat button on your online store
  • Add your logo and custom color so that customers have a branded experience in Messages
  • Allow your customers to ask product and support questions using Messages on their iPhone, iPad, or Mac
  • Respond to inquiries in real-time using Shopify Ping
  • Specify business hours and an expected response time
  • Send product recommendations, discounts, and draft orders in chat
  • Allow customers to checkout with Apple Pay without leaving Messages
  • Fulfill Apple Business Chat orders from Shopify
  • Track Apple Business Chat sales using your sales channel overview and Analytics pages

Eligibility requirements:

  • To use Apple Business Chat you must have an online store
  • Apple Pay must be enabled on your Shopify account
  • You must use Shopify Ping on your desktop ( or install it on an iOS, iPadOS, or Android device to receive and respond to messages

Integrates with

  • Ping

Media gallery




4.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    38% of ratings are 5 stars
  • 4 of 5 stars
    21% of ratings are 4 stars
  • 3 of 5 stars
    21% of ratings are 3 stars
  • 2 of 5 stars
    7% of ratings are 2 stars
  • 1 of 5 stars
    14% of ratings are 1 stars

Most recent reviews


Used it on other ecommerce stores and it is very simple to set up and the price is right. Highly recommended

V. H. Hess

Seems to do as advertise, but PLEASE, make an option to set the chat button size for the speech bubble for iOS/iPad/Mac users. We need a smaller option. For example, on the iPhone SE which has a smaller screen size, the button takes up too much screen size. Please consider this in the near future, ok?


Im excited to see how this works! In my business customers always need advice. Im looking forward to providing.

Developer reply

November 23, 2020

Hello moresscentials, thank you for your 5 stars and feedback!

This chat sound perfect for your business if customers are looking for quick advice! Our data shows the quicker consumer questions are answered, the quicker they go through checkout. I hope this leads to more sales for you!

I highly recommend this Shopify article on the benefits of chats and how to best use them.

Hope that helps! Get in touch if you need anything else.

Best regards,
Veronica N.
Senior Support Specialist - Ping