At Last — Returns & Exchanges

This platform is intuitive, reliable, and has made managing returns much more efficient for both our team and our customers.

What truly stands out is the support from the Atlast team. They're always on hand to help, respond quickly to any queries, and consistently go above and beyond to ensure everything runs smoothly. It's clear they genuinely care about their customers and the success of their businesses.

We're extremely happy with the service and would highly recommend Atlast to any retailer looking for a seamless and well-supported returns solution.

Highly recommend the At Last portal - we've had a really great experience so far as a clothing brand with naturally high return rates. The setup process was super straightforward and easy to implement. Customer user experience is very intuitive - which helps reduce internal queries and, as a clothing brand the system and dashboard are both very easy to use. The At Last team have also been incredibly responsive, knowledgeable, and helpful whenever we've needed assistance.

We have been using the "At Last" returns portal for 2 years - the developers are extremely responsive to client needs and keep adding excellent new features. The UI is easy to use from a customer perspective and the back-end simple and well laid-out when needing to amend settings. Great functionality, especially ability to offer store credit rather than a refund, and an improved dashboard for a useful operational snapshot of the returns in your business. I cannot recommend this app enough.

The At Last portal has been very well received, providing a highly user-friendly and well-designed solution that has significantly streamlined the returns process. Since implementation, it has enabled the centralisation of returns management, improved visibility of returned orders, and reduced the manual administrative workload for the customer service team.

The platform is intuitive for administrators, warehouse operators, and customers, resulting in a smoother and more efficient returns experience overall. Through webhooks, we have also fully integrated At Last with our 3PL provider’s warehouse management system and our own ERP system. This integration has significantly improved processing times within the warehouse, reduced the number of fraudulent claims, and ensured a higher level of accuracy in inventory holding. The improved traceability of all transactions has also reduced the finance team’s effort in reconciling returns as a whole. The dashboard is one of our most valuable tools for analysing returns and supporting both business and operational strategy development.

In addition, the support provided by the At Last team has been excellent, demonstrating a responsive and proactive approach to feedback, a willingness to tailor the system to specific requirements, and a strong commitment to continuous improvement.

As a shoe brand with an extensive product range, managing returns across our own site and various marketplaces was becoming a major challenge. We chose At Last specifically for their "one portal" solution, and it has been a game-changer for our operations.

Being able to handle returns from different sales channels in a single place has streamlined our workflow immensely. What really sets them apart, though, is their partnership approach; they are incredibly responsive to our feedback and have consistently implemented updates to the platform based on our specific needs. If you’re a high-volume brand looking for a scalable, flexible returns partner, I can’t recommend At Last enough!

As company we are very happy with At Last, very friendly team, always helpful and kind.
Easy steps for us and for our customers.
I can recommend to everyone.

Great app and constantly getting even better. I was really impressed to see that they have a feature request system where your features actually get built! Really lovely team and customer support as well.

We installed At Last to get better control and visibility over our returns, and it’s been a strong addition to our Shopify setup. Installation was straightforward, and their team has been responsive, friendly and genuinely helpful throughout.

The standout for us is the dashboard. Our customer services team find it really user-friendly, with clear visibility at every stage of the returns process. It’s made managing returns simpler internally and smoother for customers.

If you want to improve returns without overcomplicating things, it’s well worth considering.

An excellent app, managed by a passionate team, who actively listen to customer feedback in their product design process. The product is priced very competitively in comparison to legacy providers in the space.

We have had no down time since implementing the app, our customers love the ease of it and our customer service team were able to use it within a couple of minutes.

Excited for the future product roll outs.

We've been using AtLast for a couple of years and it's made our returns process so much easier. Having a portal for customers to use has freed up a lot of our customer service team's time. The exchange feature has been great for customers who have purchased the wrong size, and new features are always getting rolled out making things better for us as well as our customers. The team at AtLast are also great, always taking on feedback, helpful and looking for improvements. Would definitely recommend.