Audien ‑ Ali & Product Reviews

Great app for collecting and displaying reviews. Easy to set up and works smoothly with my Shopify store. The reviews display looks clean and professional. Support was responsive and helpful. Highly recommend for any store owner looking to build social proof)

I regret ever installing the Audien Reviews app. First off, their customer support is absolutely terrible. I reached out multiple times regarding issues, and all I got were generic responses that didn’t solve anything. It’s as if they don’t care once you’ve installed the app.

To make things worse, their app creates serious issues in Google Search Console, particularly with ratings and reviews. After installing, my search console was flooded with errors like:

"Invalid object type for field 'aggregateRating'"
"Missing required field 'itemReviewed'"
"Invalid structured data for product reviews"
These errors tank your SEO performance, and even after uninstalling, the errors didn’t go away easily! Searching online, I found many others complaining about the same issues.

This app is more trouble than it’s worth. It promises to help with reviews but ends up hurting your business instead. Avoid this app at all costs there are much better alternatives available

Hi Andy! I have not had any response after numerous attempts and Shopify support has also contacted you.
YOUR APP RUINED MY 3 STORES!!!!
SO HERE IS YOUR REVIEW FOR YOUR APP!!!!

After spending weeks with 2 developers of 2 different themes i bought, both of the problems were caused by your app, in which you did reply on one of my stores and denied it.

While working on my main store this is what they said,
Hello there,

Upon investigation, we discovered that the issue you are facing for your store regarding the sales is caused by the product structural data issue. As we want to let you know that the issue is happening because of the review app which you are using. As their aggregate data is not passed the Google search results as shown in the snapshot below.

As this issue will cause Google SEO issues because of the incomplete product structural data.

Your app has not let my stores be seen on google at all and this store I was about to shut down because it had zero traffic and no sales for months.

Well, I went with Judge.me review app yesterday and got a few reviews up and had a sale on this store in less than 24hrs today. I am having to manually redo my reviews because you REFUSE to answer me or give me a csv file for the 1500+ reviews i lost for 3 stores.

Have a great day! Deleting your app now. I will be sure and review your app from my other 2 stores soon.

DO NOT DOWNLOAD THIS APP ON YOUR STORE IF YOU WANT TRAFFIC AND SALES. READ ABOVE WHAT THEME DEVELOPERS FOUND THIS APP DID TO MY 3 STORES!