The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
UPDATE: Within just a few hours of my original review and complaints about a feature, the PluginHive team have fixed the problem. We're grateful for the prompt way they dealt with this issue. Now that the issue is fixed we can enjoy all of the features that made us purchase this app in the first place. Happy customer.
Unfortunately we will not be able to keep this app. There are some great features such as weight based packaging (combining products into one article) and being able to specificy certain products that should be excluded from weight based packaging; printing labels and manifests within the app; using our flat rate pricing for customers as opposed to what Aus Post charge us; and being able to nominate whether signature is required or not.... the one downside is something we only found out today, moments before we were due to launch the app as it wasn't something that was able to be tested before we entered our live production API key. The delivery notes/order notes field in Shopify is completely ignored by this app! If a customer wants to leave instructions (in the shopify Order Notes field) for the delivery driver, e.g. "My apartment is the one at the rear of the building" or "Please use the side stairs not the front door" this app will ignore those notes, so your Aus Post label gets printed with a BLANK delivery notes field. The delivery notes field is right there on the label the app produces, it's right there on shopify Cart page, but the developer will not map the two fields together. We are disappointed that at the last minute we can't launch our store and now have to find an alternative solution. Such a shame.
We looked at and tested a number of different apps for AusPost parcel integration and labelling. We found PluginHive's app the best in terms of functionality, support and cost. The support team are very responsive with any queries or issues we encounter and everything has been sorted out very quickly. The experience has been fantastic and we are very happy with our choice. Great work team!
We’re are glad to know that you have liked our app the best out of the ones you have tested. And thank you very much for appreciating our team. This means a lot to us.
If every company gave the same support as these guys, running a small business would be easy. I had a few issues setting up international shipping so I contacted them and they jumped on to my site and fixed it for me in no time. If you use Shopify in Australia I would highly recommend using this app.
Thank you so much for rating our support/plugin positively! This really means a lot!
Go Eco Store
I use this app to consolidate my customer information onto my shipping label as well as integrating the Australia Post rates which are linked to my account using this Australia Post Rates & Labels, very easy to set up from the app
We are glad to know that you are happy with the app’s rates and shipping labels features. Thanks a lot for sharing your experience.
Code Black Coffee
These guys are legends. Best support. Thanks, team. It was a bit complicated to setup but these guys will help you like it's their own website.
Thanks a lot for the review. It was our pleasure to help you streamline your shipping process.
Future Folk Designs
This is a great, useful plugin, but the best value-add is the expert, patient and helpful support from the helpdesk!
Nursery 2 U
This feed back was meant for another app I was confused about which app I was working with, this pp has no support ...sorry guys
Amazing app! It is so easy to use and most importantly it saves a huge amount of time to generate and print labels! The support team are always responsive and timely too.