Reviews (172)

Overall rating
4.4
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its efficiency in shipping processes, highlighting its real-time rates and automatic label printing. It's noted for effective international shipping and seamless Shopify integration. The customer support is particularly commended for its responsiveness and availability beyond typical business hours. Merchants appreciate the app's reliable performance and comprehensive features, making it a valuable tool for optimizing shipping operations.

May 23, 2020

Bloody good app. If you're using Aus Post to ship domestic or international then this is the perfect solution. It will save you a lot of time and pain. If anything doesnt work, use the support function to send a message. I raised two support tickets as I got stuck and received a response back within minutes. Great app 10/10

GLASSGUARD
Australia
9 months using the app
August 17, 2020

I've just recently started using this App. Overall it was set out well, and the video tutorials for set out were extremely helpful.

But what's impressed me most was the support and speed in which a response and solution was offered by Addition support once i emailed with an issue. I had a small issue with Shipping cost conversions from US dollars to Australian. Emailed support line thinking it might take 24 hours to get a response, but within 5 mins I had an answer and the problem solved... As a small business owner i am grateful for that!

Zann thank you!

palmsundaysco
United States
9 months using the app
Edited April 29, 2019

This is the best app I've ever used. Addition support provides outstanding customer service & advice. If you need support and lodge a support request, you'll get a response and phone call within minutes. Thank you so much.

Très Chic Shave Kit
Australia
9 months using the app
May 3, 2023

I use this app across 4 stores for roughly 2 years and has been smooth sailing!!
Support team are great - they know their stuff, and questions and email are answered. Will be using them again in my next couple store and would HIGHLY recommend!

Family Of League
Australia
9 months using the app
February 18, 2015

So easy to set up, saving me time and money already - especially with all the Australia Post parcel post charge changes! Enquired about this app about a year ago and received excellent support. We love it at www.babygiftworks.com.au

Baby Gift Works
Australia
8 months using the app
March 24, 2020

This app makes organising shipping in Australia super easy.

The support team is also fantastic, super-fast, and they care.

Thanks guys!

Australian Face Masks
Australia
8 months using the app
July 10, 2020

A great app! Addition support is the best, he's helped me so much getting my shipping working. Even gave me a phone call to help explain some things to me. Brilliant! Recommend this to anyone wanting their shipping to work more effectively in their shop.

Miss Molly's Toys
Australia
7 months using the app
July 29, 2017

This is a very worthwhile app and takes away a lot of the headache of sending via Australia Post. Addition support is extremely helpful and nothing is too much trouble. He made some small changes for our store to improve its functionality for our needs. He is very fast to respond even on weekends. At $10 a month this is a must-have.
ACS Shop Australia

Austacs Shop
Australia
7 months using the app
March 7, 2014

Addition support was brilliant. He found the problem for me -- and it wasn't even in his App. Now it's running perfectly. Great guy. Great service. Great App.

MarkStrom
Australia
7 months using the app
March 30, 2022

Work very well, support is there when I've needed it, the integration to my shop has allowed for fast accurate freight pricing live on my store front which means I am not loosing money from outdated estimates.

THE CO-OP
Australia
6 months using the app